Headquarter Mazda - Service Center

Good service. Oil change plus basic checks (~20K miles service) took longer than expected (two hours instead of two). Not sure why since I did have an appointment (I scheduled online 2 days before) service) took longer than expected (two hours instead of two). Not sure why since I did have an appointment (I scheduled online 2 days before) More

Headquarter Mazda’s staff was very accommodating and honest. I took my car for a check on the break pads and they came back to me saying that the pads did not have to be replaced. I was so glad that honest. I took my car for a check on the break pads and they came back to me saying that the pads did not have to be replaced. I was so glad that they were honest. Some dealerships will just go ahead and replace the pads just to get the business. On top of this. Headquarter Mazda cleaned the outside of my car! The dealership where I bought my car has never done that! Thank you Headquarter Mazda for the awesome customer service! More

Excellent service. Steven was awesome and very helpful. They were very accomodating as i came in late on saturday and with no appointment and yet they were able to service my car. They were very accomodating as i came in late on saturday and with no appointment and yet they were able to service my car. More

Helpful sales; great service. Maybe the best car dealer I’ve ever used. And that would include an awful lot of dealers in several states. I’ve ever used. And that would include an awful lot of dealers in several states. More

Exceptional Customer Service I've experienced the "good, bad, and ugly" in dealership customer service in over 50 years of car ownership. It's a refreshing change to deal with a I've experienced the "good, bad, and ugly" in dealership customer service in over 50 years of car ownership. It's a refreshing change to deal with a dealership that practices world class customer service. I had a major electronic part failure and first was allowed to bring my own sourced parts. Second when there was a miscommunication with the mechanic the cost of installation was forgiven by the service manager and I received no bill. Great job Headquarters Mazda, this was totally unexpected. More

Quick, professional service. The receptionist showed me around, and the. Service rep kept me appraised of my cars progress and estimated time of completion. I will definitely be back around, and the. Service rep kept me appraised of my cars progress and estimated time of completion. I will definitely be back More

Excellent Went for scheduled service. Someone met me as I drove in. Entire process was quick and efficient. When I arrived the service person noticed a scratch Went for scheduled service. Someone met me as I drove in. Entire process was quick and efficient. When I arrived the service person noticed a scratch which they buffed out at no additional charge. The car was returned to me washed and all controls and mirrors as I left them. The waiting areas are clean and comfortable. I spoke to a sales person while waiting. No hustle, no pressure; this is where I will buy my next Mazda. More

Check up Needed to have oil change and a software upgrade and to have the tires rotated. I was leasing the car but got out of the lease and now we are making p Needed to have oil change and a software upgrade and to have the tires rotated. I was leasing the car but got out of the lease and now we are making payments to own it . More

Excellent The customer service at their service department is excellent. The gentleman behind the counter is was informative , patient and kind. Answered all q The customer service at their service department is excellent. The gentleman behind the counter is was informative , patient and kind. Answered all questions with a smile. I was afraid I would not experience this based on my initial experience because I drive a leased car. Two weeks into the purchase of my leased car I encountered a rude condescending financial officer about a mistake he made on my paperwork and I felt that my purchase had been a mistake. But in returning for services at the service department everyone has been more than nice , more than friendly and more than helpful. I hope that this culture has also changed in the financial department. Thank you for your pleasant Demeanor whenever I come in for an oil change and tire rotation or any other services Thanks Leaser More

Very sleek, clean and pleasantly styled showroom. Dealership is very attractively styled. Staff very helpful and friendly. I will definitely return to this dealership when needing help with my CX-5. A Dealership is very attractively styled. Staff very helpful and friendly. I will definitely return to this dealership when needing help with my CX-5. Also possibly return when ready to trade in my car when my lease expires. More