Headquarter Honda - Service Center

Headquarter Honda to the rescue While driving from Upstate New York to Delray Beach, Florida my car broke down in Clermont, Florida. AAA sent a tow truck and delivered it to Headqua While driving from Upstate New York to Delray Beach, Florida my car broke down in Clermont, Florida. AAA sent a tow truck and delivered it to Headquarter Honda, since my car is a 2015 Honda CRV. Since it was a weekend (12/29/18-12/30/18) I stayed at a local Days Inn as I was waiting to find out the nature of the car's problem. Daniel Blakely was my service advisor. Over the weekend we must have talked on the phone at least 10 times. He was continually assuring me that fixing my Honda was a top priority. He was also concerned about my well-being. Danny couldn't have been nicer, as well as being very competent at his job. On Sunday he promised that he would call me by 10:00 am on Monday. Sure enough, he called me at 9:00 am, saying that I needed a new battery. I gave him my permission to install it and an hour later he informed me that they tested it and that all was OK. He sent a shuttle driver, Matthew, to pick me up, load my belongings into his car, drive me to Headquarters Honda, and transfer my belongings into my car. Matthew was extremely polite, kind and helpful. While I was speaking with Danny and paying my bill, Matthew gave me a complimentary car wash and he toweled down my car, leaving it shining and spotless. As I drove away, I reflected on how Headquarter Honda had treated me just like family. A BIG thank you to Danny and Matthew. Thanks to you for turning an unpleasant experience into a positive one. More

Great Service and Focus on Customer satisfaction Headquarter Honda is customer service oriented in all the departments I interacted with. Went for to service my Accord and drove out with a Pilot!! Headquarter Honda is customer service oriented in all the departments I interacted with. Went for to service my Accord and drove out with a Pilot!! Excellent from beginning to end! No pressure and they genuinely find the best fit for you. No tricks behind the seen!! Would definitely recommend!! More

Sets the bar for customer service. This is the second vehicle I've purchase from Headquarter in the last 6 months. I can't say enough about how they treat their customers. This place This is the second vehicle I've purchase from Headquarter in the last 6 months. I can't say enough about how they treat their customers. This place has brought back my faith in honest car dealerships. They continue to strive to meet your expectations and beyond. This place has become my one stop shop for all my Honda needs. More

Bad customer service I have a 2018 accord and I’ve had to take my car in 5 times for the same issue and they have yet to rectify the problem since 10/06 and they keep giv I have a 2018 accord and I’ve had to take my car in 5 times for the same issue and they have yet to rectify the problem since 10/06 and they keep giving me the car back saying it’s fixed but yet it keeps breaking down! More

Poor service I paid $70 for my car to be detailed. They gave it back to me 5 hours later with only a wash and vacuum, dirt and bugs remained on my car! They told m I paid $70 for my car to be detailed. They gave it back to me 5 hours later with only a wash and vacuum, dirt and bugs remained on my car! They told me the bugs were in the paint and would not come off. They did it again but it was not much better. I took the car home and did it myself. With just a little bug spray everything came off in 10 minutes! Service here is very poor! More

Stellar Service Department The service department staff at HQ Honda are the best of any surrounding area Honda dealer. I drive past 2 other dealerships to take my Civic Type R t The service department staff at HQ Honda are the best of any surrounding area Honda dealer. I drive past 2 other dealerships to take my Civic Type R to HQ. Jose runs a customer service oriented shop! Stephanie and Nicole took care of a complex body molding defect with a laser focus. It took 2 visits but they were determined to get it right. Recommend the HQ service department for all your Honda repairs. More

Amazing experience! Went in for an oil change on my Accord and left with a new 2018 Honda Pilot! Great upgrade program and amazing customer service. Thank you to the ent Went in for an oil change on my Accord and left with a new 2018 Honda Pilot! Great upgrade program and amazing customer service. Thank you to the entire staff! More

Excellent Daniel was very kind and helpful. He took care of the payment without having to go to another line. He called as soon as the car was done and brought Daniel was very kind and helpful. He took care of the payment without having to go to another line. He called as soon as the car was done and brought the car personally to the front. More

Amazing A good experience from beginning to end. I was given a ride to the gym while they worked on the car and was able to pick it up on time to go to my mee A good experience from beginning to end. I was given a ride to the gym while they worked on the car and was able to pick it up on time to go to my meeting. I was given a good service by every one. More

Love my Service Advisor! I have been bringing my cars for service to HEADQUARTER HONDA since they opened here in Clermont . I love my service advisor TODD McClellan. He is ver I have been bringing my cars for service to HEADQUARTER HONDA since they opened here in Clermont . I love my service advisor TODD McClellan. He is very knowledgeable and always goes out of his way to make my experience stress free no matter what the diagnosis is with my car! More