Hazleton Honda

Tale of two dealerships We decided to buy our oldest son a car for graduating college. It's no secret that Honda is a reliable,safe and affordable car. The key is to find t We decided to buy our oldest son a car for graduating college. It's no secret that Honda is a reliable,safe and affordable car. The key is to find the right dealership. That's where the story starts. I live in Dunmore so I check out the local dealers website and found a couple cars I was interested in. When I show up the first two salesman I saw basically looked me up and down and decided I wasn't worthy of their time. The literally turned their backs on me and walked away. Then after I did two laps around there lot another salesman final came out but didn't show much interest in selling me one car never mind two. We decided to find another dealership and we're glad we did. Hazleton ran a for zero do $129/mo on a Civic. We packed up and drove down there. Almost before we got out of the car Willie (our salesman) was pleasantly greeting us. After a few minutes discussing our needs Willie suggested trading our vehicle, getting two cars and a check for the balance of our trade. After reviewing the numbers it all worked out and my son's now have matching civics. Willie is a great guy and good at what he does. More

Great experience! Willie made our experience awesome! He showed us around dealership. Very professional and knowledgeable. Very impressed with the dealership and the cu Willie made our experience awesome! He showed us around dealership. Very professional and knowledgeable. Very impressed with the dealership and the customer service from Willie. More

Excellent service and they were very knowledgeable. Willie Rodriguez was our sales representative. He gave us a tour of the facility, a test drive, treated us in a professional manner, was very knowle Willie Rodriguez was our sales representative. He gave us a tour of the facility, a test drive, treated us in a professional manner, was very knowledgeable and answered all of our questions. We purchased the vehicle and Sal Baldassano from the Business office did an excellent job completing the paper work when we purchased the car. More

Treat you right Willie and the team at Hazleton Honda provided a great experience. There was going back and forth on a price and they came out with the best deal (I w Willie and the team at Hazleton Honda provided a great experience. There was going back and forth on a price and they came out with the best deal (I went to 3 other Honda dealers and the next closest was still quite a bit more out of pocket for me). There was no pressure to sell me a car right away as I told them I was going to go to multiple dealers and there were no games. They just gave me the deal I was looking for without the hassle. More

Great Experience All Around!!! Great Experience All Around!! We were met by Willie and he was very professional and helpful! Hazleton Honda had the SUV we wanted and different colo Great Experience All Around!! We were met by Willie and he was very professional and helpful! Hazleton Honda had the SUV we wanted and different colors for us to choose from, and we walked out with the car of my dreams!! Thank you for being very professional and worrying about us, the customer!! More

dishonest dealership Dishonesty and Disrespect – if this is what you want in your car buying experience, then Hazleton Honda is for you. I thought the days where car deal Dishonesty and Disrespect – if this is what you want in your car buying experience, then Hazleton Honda is for you. I thought the days where car dealers would only talk to the “man of the house” were behind us, but not at Hazleton Honda. While pricing cars at different dealers, I left messages for the salesman and general manager. Neither one showed me the respect a customer deserves and called me back; my boyfriend (who is also in the market for a car) receive a call instead. I happened to be with my boyfriend when Hazleton Honda called him so I spoke with the salesman and was told that Hazleton Honda had the car I wanted at the price I wanted to pay. I made an appointment to see and drive the two that I was told were on their lot. We arrived at our stated time only to wait over 45 minutes to find out that both cars didn’t exist on their lot – I think they were hoping to sell me a more expensive car. As we were leaving we asked to speak with the general manager to express our displeasure for our time being wasted, when all of a sudden the general manager has cars available at another dealership. We decided to accept a car from the other location and started the paperwork – or so we thought. The general manager would not provide us with a Bill of Sale, he verbally went over all the charges we could expect. I explained to the general manager that I would register the car myself (since I live outside of PA); I didn’t want to pay the dealership $350 when I knew my the DMV fees in my state were much less than that. The general manager stated that he would only charge me the amount that my states DMV charged the dealership, no extra processing fees, so I agreed to pay the $350 because I was told I would get a full refund for any remaining balance not required to register the car. I asked for this to be put in writing and was told by the GM “my word is good, I don’t need to put it in writing”. My experience has always been that if someone won’t put their words into writing, then they are not telling the truth. That’s exactly what happened. I picked up the car the first week in January 2017 and received my registration paperwork from my local DMV by the end of January. I still have not received all of my refund for the over payment I was charged. I spoke with the general manger in early February requesting an update on my full refund and he proceeded to be extremely rude and insulting. My boyfriend and I have left several messages at the dealership and even stopped at the dealership requesting an update on the money we are owed, but still have not received any information, return telephone call or refund money. I love my Honda, but would not recommend anyone purchase from a dealership as dishonest as Hazleton Honda. More