Back

Hayes Motor Company

Lubbock, TX

5.0
573 Reviews
At Hayes Motor Company, we're committed to serving you. Hayes Motor Company is a family owned and operated pre-owned car dealership in Lubbock, TX. We offer a great selection of pre-owned trucks, vans, and cars including Cadillac, Chevy trucks, Dodge trucks, Ford Mustang, Jeep, Buick, Saturn, and many more. We service Lubbock, TX and surrounding cities including Midland, Odessa, San Angelo, Abilene, Amarillo, Roswell, NM, Wichita Falls, the Dallas - Fort Worth metroplex, and more.
Contact Dealership

5721 Frankford Avenue

Lubbock, TX

79424

Directions

By Type

Showing 573 reviews

July 18, 2018

An absolutely amazing and easiest experience! My family has always gone to Hayes because we knew that every time I do we always receive exceptional service! I got my very first car when I was 16 y More

by Cookieandboots
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thad Politte
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2018

Awesome service! Great people. Bee and Jose were awesome. They helped me get the car I wanted. Would definitely recommend this place to anyone looking for a vehicle. More

by Erikka22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose, Benaiah "BEE" Villarreal
July 17, 2018

Very helpful! Thad was very helpful in helping me find me exactly what I wanted.He went above and beyond to get me in the truck I wanted.Thad was very friendly and More

by Alex2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thad Politte
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2018

Bee was awesome to work with I recommend Bee at Hayes Motor Company. He found us a car and got the deal done in no time. Good selection of cars, great service! More

by Sfs806
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benaiah "BEE" Villarreal
July 13, 2018

Highly recommend! Everyone was very friendly and tried their hardest to get me and my family the best deal possible. I would recommend Hayes Motor Company to anyone loo More

by Kiaracorral
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar San Miguel
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2018

Lemons I bought a truck at 142xxx miles and by 146xxx it needs a whole new engine... talked to ,Beniah, salesman that sold the truck he said he couldn't work More

by KBdaniels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Benaiah "BEE" Villarreal
Jul 26, 2018 -

Hayes Motor Company responded

We are sorry to hear you are having trouble with your truck. Our records show you purchased an 09 F-150 with 135637 miles in October of 2017. Unfortunately repairs occasionally are required on vehicles, which is why we offer extended service contracts to help offset the cost of those repairs. It appears your truck needed a repair roughly 10,000 miles after your purchase. Our records also indicate you were offered a service contract and declined the available protection it provides. We did discuss possible options including helping get our dealer pricing on repairs. However none of these were acceptable. As can be seen by Benaiah's positive review history, he does a great job with his customers. The communication was blocked due to inappropriate and unnecessary comments being made to Benaiah. Again we are sorry you were not pleased with your experience at Hayes, but we will use this as an opportunity to learn and grow to better service are great customers.

Jul 26, 2018 -

KBdaniels responded

He showed me ONE truck originally, I felt like he targeted a kid with a busted truck, I dont recall getting offered a service warranty, and I was going to have to pay you guys just to look at it, 60$ + 4 hr minimum shop labor, or trying to get me out of it, he then he tells me the best option he could do for me was a platinum f150 with 96xxxx miles for 550 a month and he told me to take the repossession, taking the repossession but not that truck, found one at Pollard, 2014 f150 57xxx, with gap 557 a month, was not the price beniah, it was the truck. I dont mind doing general repairs but you had a truck that couldn't even go 10,000 miles or even a year, bought from a 'professional, Christian dealership' just puts a sour taste in my mouth. Guess a good names out once you got the riches...

July 11, 2018

Great experience I’ve had a good experience working with Hayes my salesman Benaiah has gone above and beyond to meet all my needs. Definitely recommend others to give More

by Asoliz777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benaiah "BEE" Villarreal
July 10, 2018

AWESOME! Thad was super awesome!! He made sure I was comfortable with everything about the car! And made sure I knew what I was doing! Got the car the same day More

by Alexx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thad Politte
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2018

Great customer service Great salesman, great dealership!! Excellent customer service. Very impressed with everything. Go visit Bee for your purchase on your next vehicle!! G More

by Munoz0000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benaiah "BEE" Villarreal
July 02, 2018

Bee was awesome! Was able to get into a wonderful vehicle. Our salesman Bee was very patient and helpful. We thank God for sending us there and appointing Bee to help More

by Coralreed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benaiah "BEE" Villarreal
...
35
...