Hayes Dodge Chrysler Jeep Ram Lawrenceville

Sales team great, disappointed in some things Bought a very nice Traverse 2014 model. Was disappointed that they only offered me 5k to trade in my vehicle that still had more warranty, and less m Bought a very nice Traverse 2014 model. Was disappointed that they only offered me 5k to trade in my vehicle that still had more warranty, and less mileage than what they were selling my for 20k. Haven't made the first payment yet and the vehicle has broke down on me, and the service dept wants me to pay because the repair isn't under their "3 month/ 3k mile warranty ". The salesman told me "we stand behind our vehicles". Maybe not so much, huh? The vehicle they wanted to give me 5k for has NEVER broke down. More

Epitome of World class customer service! !!! The level of patience, professionalism, and honesty that I received from Jerron Campbell was simply amazing. I live in Savannah (4hrs away) and could The level of patience, professionalism, and honesty that I received from Jerron Campbell was simply amazing. I live in Savannah (4hrs away) and couldn't literally pay for this experience in my hometown. THANK YOU!!! More

Great buying experience and enjoying my Renegade JP Kim is fantastic. He worked with me from the time I inquired on the website until we left the dealership. He made us feels welcome and he was like JP Kim is fantastic. He worked with me from the time I inquired on the website until we left the dealership. He made us feels welcome and he was like friend you have know for many years. He even had patience when I move from the original color I wanted to a completely different one. Henry the finance manager was great too. He helped us through the financing and picking the best coverage. More

2016 SILVER Dodge Journey I inquired about a New 2016 Dodge Journey online. JP was very quick to respond back. I heard from him 3 times the week we bought the vehicle. In fact, I inquired about a New 2016 Dodge Journey online. JP was very quick to respond back. I heard from him 3 times the week we bought the vehicle. In fact, we were planning to purchase at the Gainesville store but JP was so nice and sincere, I decided to make the extra hour drive to him instead. It was well worth it. We got a great deal on our new Journey via Internet sale. We received excellent customer service! My husband and I felt like we were communicating with someone we have known for a long time. We will definitely be back to buy our next vehicle from this loccation. More

A pleasant experience The time spent at Hayes Dodge was very nice. JP was quick to find the car we wanted. He was Curteous and fun to deal with. He moved the process alo The time spent at Hayes Dodge was very nice. JP was quick to find the car we wanted. He was Curteous and fun to deal with. He moved the process along quickly, but not rushed. The options on the car were explained and we )eft the dealership quite happy. The finance manager was also very pleasant. Mike Burwell More

Better Customer Service Ever! JP was a blessing to work with when picking out our vehicle! Very nice and responded to our calls/texts quickly! Beyond thankful to work with such an JP was a blessing to work with when picking out our vehicle! Very nice and responded to our calls/texts quickly! Beyond thankful to work with such an awesome company! More

Quick and easy Transaction Great transaction. JP helped to get all of the paperwork in order and ready before we arrived from SC. We were on a tight deadline and they got us i Great transaction. JP helped to get all of the paperwork in order and ready before we arrived from SC. We were on a tight deadline and they got us in and out in an hour. We were able to make it home in time to surprise our daughter with her new car!! thanks More

Great experience! I have been searching the web for months looking for a great deal. I emailed Hayes and JP quickly responded and answered all my questions. I live in I have been searching the web for months looking for a great deal. I emailed Hayes and JP quickly responded and answered all my questions. I live in Florida and drove over 4 hours the deal was so good. Thanks JP for the great experience ! You were fantastic to work with👍 More

Pleasant experience! JP worked with me over a week online and on the phone. When we were finally able to commit to looking at the Patriot he had it ready and was prepared JP worked with me over a week online and on the phone. When we were finally able to commit to looking at the Patriot he had it ready and was prepared to take time with us. The negotiation was all positive and we are pleased with our new vehicle. This is the 4th car transaction we have had with a Hayes dealership. More

Disappointed I hate to leave a disappointing review because it seems like there is some good reviews on here about this dealership, but I myself work in customer s I hate to leave a disappointing review because it seems like there is some good reviews on here about this dealership, but I myself work in customer service and it's disappointing and unfortunate that sales mangers have no service to try and work with a customer to make them "happy" as they state. I was working with JP a sales manager and I was told he would try and work with me the best way possible but I didn't hear back from him for 4 days and then calls to tell me he can't help. The service I received from him was not outstanding. I would not recommend this dealership nor JP. More