Hayes Dodge Chrysler Jeep Ram Lawrenceville

Exceptional Joe Baspiste answer all my questions and needs. Found what I wanted quickly. This is the 2nd Jeep Patriot I have brought in the last 2 years. I would Joe Baspiste answer all my questions and needs. Found what I wanted quickly. This is the 2nd Jeep Patriot I have brought in the last 2 years. I would buy another if my purse could handle it. Thank you Joe and Hayes Chrysler and Jeep. More

Genuine, honest and reputable family company! From the moment I stepped into the dealership, I was greeted with a level of genuine kindness from each employee I encountered. JP, my salesman, was n From the moment I stepped into the dealership, I was greeted with a level of genuine kindness from each employee I encountered. JP, my salesman, was not only professional, but strived to create an interpersonal relationship apart from "the sale". He listened, he followed through and he was helpful in every way. He even stepped in as entertainment for my kids while I switched vehicles! More

First Time Jeep Owner Pleasurable experience dealing with JP Kim at Hayes. While I knew right away because of the high mileage on my trade that I was going to be upside do Pleasurable experience dealing with JP Kim at Hayes. While I knew right away because of the high mileage on my trade that I was going to be upside down, the dealership worked with me on getting me payments I could afford. Everyone, from financing to new car prep, made me feel very welcome. More

Amazing experience. Excellent customer service and amazing sales experience. From the time I first walked in and met JP it was as if I was talking to a friend. He walked Excellent customer service and amazing sales experience. From the time I first walked in and met JP it was as if I was talking to a friend. He walked me through the whole process and was always very nice and professional. I highly recommend JP and Hayes as a business. Thanks JP!! More

Outstanding Scott Webster listened to my concerns and helped to find a car that met my needs as well as addressed those concerns. I also appreciate that there wer Scott Webster listened to my concerns and helped to find a car that met my needs as well as addressed those concerns. I also appreciate that there were no high pressure sales tactics. Even the finance manager was great to work. More

Very accommodating. JP was excellent. I was immediately welcomed on site, and treated very well. Some negotiating, but ultimately made a fair deal. Would recommend to any JP was excellent. I was immediately welcomed on site, and treated very well. Some negotiating, but ultimately made a fair deal. Would recommend to anyone who asks. More

Great to work with Dennis Chadwick understood what I was looking for and took me directly to the kinds of vehicle I wanted to purchase. He infomred me of the differences Dennis Chadwick understood what I was looking for and took me directly to the kinds of vehicle I wanted to purchase. He infomred me of the differences in the vehicles and answered my questions. When purchasing a vehcile I would definately seek out Dennis. More

The Best Experience Ever! Super friendly, extremely knowledgeable, a make it happen mentality and great person. This was one of the most positive car buying experiences I have Super friendly, extremely knowledgeable, a make it happen mentality and great person. This was one of the most positive car buying experiences I have ever had. Before my mom and I were out of the car Scott was headed toward us with a smile. He listened so we weren't repeating what we were needing and grwat care was given to our financial situation. Between Scott and Magdalena we were given the best service, treated with respect and we left with a brand-new vehicle. More

WORST DEALER EXPERIENCE EVER! BROUGHT MY 2013 DODGE CHALLENGER (WITH 6K ACTUAL MILES) IN FOR A FACTORY RECALL REGARDING THE TIMING BELT. I HAVE NEVER HAD AN ISSUE WITH MY CAR BEFO BROUGHT MY 2013 DODGE CHALLENGER (WITH 6K ACTUAL MILES) IN FOR A FACTORY RECALL REGARDING THE TIMING BELT. I HAVE NEVER HAD AN ISSUE WITH MY CAR BEFORE. IT'S BEEN GREAT. TAKES TWO AND A HALF DAYS TO GET BACK FOR A JOB THAT'S SUPPOSED TO TAKE 4 HOURS. THE REASON I WAS TOLD IT TOOK LONGER WAS THAT THEY ENCOUNTERED AN OVERHEATING ISSUE WITH THE RADIATOR, BUT THE PROBLEM WAS FIXED. I TAKE THE CAR HOME AND THE NEXT TIME WE TAKE IT OUT, THE CAR OVERHEATS AND BURPS OUT HOT ANTIFREEZE OVER OVER THE ENGINE. I CALL HAYES AND THEY TELL ME THAT I WILL HAVE TO PAY FOR A TOW. I TELL THEM THAT'S IT'S STILL UNDER WARRANTY AND THEY TELL ME TO CALL DODGE ROADSIDE ASSISTANCE, WHICH I DO. THE NEXT DAY I GO TO THE DEALERSHIP AND EXPLAIN TO THE ASST CUSTOMER SERVICE MANAGER THAT MY CAR IS ONE I WANT TO KEEP A VERY LONG TIME AND WILL THEY PLEASE MAKE SURE EVERYTHING IS OKAY WITH THE CAR BEFORE THEY GIVE IT BACK. ALSO, WILL THEY PLEASE CLEAN THE ENGINE BAY BECAUSE OF THE ANTIFREEZE MESS. THEY SAID NO PROBLEM. I PICK UP THE CAR LATER AND THEY TELL ME THE PROBLEM WAS A LOOSE CONNECTION FOR THE ELECTRIC RADIATOR FANS. HMM, SHOULDN'T THAT HAVE BEEN CHECKED THE FIRST TIME THE CAR WAS THERE? WILL THIS BE A RECURRING PROBLEM NOW? ALSO I GET THE CAR HOME AND POP THE HOOD. GUESS WHAT? THE ENGINE BAY IS STILL A MESS. NEVER AGAIN WILL I GO TO HAYES FOR ANYTHING. More

Exemplary Customer Service! Jp was helpful,informative and personable! He efficiently and quickly processed my paperwork and provides additional feedback regarding my car and goo Jp was helpful,informative and personable! He efficiently and quickly processed my paperwork and provides additional feedback regarding my car and good maintenance tips. He also reassured me of purchase by asking questions about me and how my lifestyle is a good fit with my new vehicle. JP was a true delight to work with! More