Hayes Dodge Chrysler Jeep Ram Lawrenceville

Courteous, Professional. Exemplary customer care. I've purchased a number of Chrysler products over the past several years. I've been in dealerships that provided minimal to no customer service and o I've purchased a number of Chrysler products over the past several years. I've been in dealerships that provided minimal to no customer service and others, while somewhat attentive, were not really focused on my needs. Hayes Dealership in Lawrenceville, Georgia is outstanding. We did not meet a single person we did not like. Our salesman, Karim, was as nice a young man as I have had the pleasure of working with on a sale. Steve the general manager worked to secure a deal we could feel good about. The finance officer, Ernest, was just a really nice person and we had a great time just talking. Don, the service manager, met with us and assured us if we had any concerns let him know. Magdalena, the Business Manager, was outstanding. We had a couple of minor problems and she handled them quickly and professionally. I would definitely recommend Hayes to anyone seeking an honest, courteous and professional staff. Plus, we love our new 2018 Jeep Grand Cherokee Summit!! More

FINALLY BOUGHT MY JEEP after waiting 2 years! I have been wanting a Jeep since I was a teenager and I am 39 years old but within the last 2 years I have been itching for one hard. My husband and I I have been wanting a Jeep since I was a teenager and I am 39 years old but within the last 2 years I have been itching for one hard. My husband and I went to a few Jeep dealers and other dealers that sold used Jeep's and we just couldn't make a deal. We noticed that new or used Jeeps were practically the same price with miles. So we decided to go new since this vehicle holds its value and its an investment type vehicle. We did our research and said we were for sure going to buy one. We were in the process of buying a house so we put the Jeep on the back burner for a couple years, well we bought our house and we are now in Lawrenceville and we decided to visit this Lawrenceville Jeep Dealer and it was the best thing we did. We drove in n a Saturday October 21, 22017 and just started walking the lot where we saw the Jeeps we liked and we were approached by Paul and he introduced himself and was very knowledgeable on the Jeep. He said things to us we already knew but that is ok because we were on the same level of knowledge BUT he was a great sales man in the aspect of how to build the vehicle and how to make a price work for us and that is what made this deal. He didn't stick us with the first price we saw and did not push us on that price either after we stated that was expensive. He was able to work with us, really feel out what it is that we really wanted and was able to put numbers together on that. We told him we wanted to think about it, he emailed us a built jeep how we wanted it and we started working on that. We ended up going back to the Dealership on Saturday October 28, one week exact later and wanted to now work out numbers and see about a trade in and all the fun stuff, hahahaha! Paul was realistic, strong with his words on the financing and was going to do everything he could to make our deal work. Well then when it did not work for us, we had an option to look at other Jeeps that had almost what I wanted but no big wheels. Just standard wheels, well, we decided that the big wheels (37in) was a little bit of a rough ride for long distance but I did test drive it and the Sahara and I fell in love with the white Sahara and it was a 24g package and the price worked. Financing was also amazing with Magdalena working her numbers. We did not feel pressured, we knew we could walk away because they did give us the option to think about it. They made the deal work for us and met us in the middle. They were really real, not corporate, didn't try to sell, just tried to help. We were in the dealership from 11am till 5:30pm. It was an all day event but they were busy so understandable. We were on a 50/50 buying situation meaning we were either getting the truck or not if the numbers did not work. They made them work. We enjoyed every part of our experience and we are very happy with our 2017 New Jeep Sahara. We look forward to continue to do business with Jeep and buy more accessories for our new Jeep. More

Amazing Dealership We loved Debbie! She was friendly, knowledgeable and so fun to work with. Had such an easy and amazing experience at Hayes...for sure would recommend We loved Debbie! She was friendly, knowledgeable and so fun to work with. Had such an easy and amazing experience at Hayes...for sure would recommend buying a car from them!! Brian in the accessories dept also went above and beyond to get our new Jeep ready for us to take home! More

Purchase & Trade In Paul S & Magdalena B were great to work with. They both were positive & honest - which is rare in the Auto Industry. Thanks again PS & MB Paul S & Magdalena B were great to work with. They both were positive & honest - which is rare in the Auto Industry. Thanks again PS & MB More

All around great experience This dealership was very friendly! I have nothing but the best things to say about my experience buying a car here. I got a great deal and I love my n This dealership was very friendly! I have nothing but the best things to say about my experience buying a car here. I got a great deal and I love my new Durango!! Thank you to all for your help and professional service! More

Excellent Experience at Hayes Chrysler This dealership went out of their way to make my husband and I feel welcome and invited us to return for any service in the future need for our vehicl This dealership went out of their way to make my husband and I feel welcome and invited us to return for any service in the future need for our vehicle. We were impressed with the friendship and kindness shown to us especially since we are new residences of the state. More

Scott was very cordial, attentive and knowledgeable Scott was very knowledgeable on the vehicle that I was interested in and made sure that I was familiar with all of the features that the vehicle had. Scott was very knowledgeable on the vehicle that I was interested in and made sure that I was familiar with all of the features that the vehicle had. He made sure that it was rechecked and ready to be delivered. Ernest Clarke made sure that I received the best financing available. More

Very Satisfied Customer Very satified with the service and extra steps taken to ensure the vehicle I found advertised online once confirmed available remained available until Very satified with the service and extra steps taken to ensure the vehicle I found advertised online once confirmed available remained available until I was able to make it to the Dealership later that evening. I was running a little late and called to let Mr. Moody know I would be a little late and he made sure the car keys were pulled so I could view the vehicle when I arrived. The price and condition of the vehicle was excellent and just as noted in the advertisement....no surprises! Of course it was it was sign/sealed and purchased! Loving my 2017 Dodge Challenger/SRT!!!! Thanks! Donna More

A+++ Service I bought a car from Kim Porter, last year. I had a small problem,and she went above and beyond to help me- I was informed that she is no longer at Hay I bought a car from Kim Porter, last year. I had a small problem,and she went above and beyond to help me- I was informed that she is no longer at Hayes, so I expected a voicemail and a call back ( that never comes) wrong!! She remembered me, helped me, and even referred me to her co-worker Scott at Hayes for my future purchase. Integrity at its best. Thank You Hayes, for hiring wonderful people. being elderly, I appreciate customer service. More

Scott is the man!! Scott and the Hayes dealership went above and beyond for my family. We were interested in buying a Suburban listed on the Hayes website. It was the p Scott and the Hayes dealership went above and beyond for my family. We were interested in buying a Suburban listed on the Hayes website. It was the perfect trim, low milage, and perfect price. This was on a Saturday but we couldnt get to the dealership until the next day of business which was Monday. Unfortunately, the car sold late Saturday night. Bummed that our perfect find was gone, we starting looking at some alternates we had found. As we were out doing the dealership rounds, Scott gave us a call and said Hayes would find us another Suburban similar to the one we had wanted. When I got his call, I was actually sitting in front of another saleaman who was trying to close on a higher priced, older model...but Scott told me on the phone, we will find you the perfect car if you give me a day. So we left that deal and are so glad we went with Scott because true to his word, he found us the perfect car and gave us the best deal on top of it. Big thanks to Scott and the Hayes dealership. They are family owned and I am grateful they treated us like family by finding us the perfect car! A++ Service. More