Hayes Dodge Chrysler Jeep Ram Lawrenceville

Frauds, lied about my Jeep being certified pre-owned. They refused to provide me documentation of certified pre-owned status and its warranties. Jeep customer service verified that I was lied to and that They refused to provide me documentation of certified pre-owned status and its warranties. Jeep customer service verified that I was lied to and that the Jeep wasn't certified pre-owned. I paid a lot more $$ for what I was told was a certified pre-owned Jeep. The matter is under investigation by Jeep, Inc.. Beware this dealer and, in particular, Cameron and Graham. CS More

My vehicle was dropped off after hours on 1/26/24 to be diagnosed for a Check Engine Light throwing multiple codes and a Multi point inspection. Dealership had it all day until close on 1/27/24 and we were diagnosed for a Check Engine Light throwing multiple codes and a Multi point inspection. Dealership had it all day until close on 1/27/24 and we were advised it could be picked up. 1. The RO stated 1 code not multiple and the multi point inspection was never went over just written as 7mm in front and 5 mm in back which wasn't accurate as I will post those photos as well nor did we discuss that lights were out you would think on an inspection that would be an easy catch. I called the service manager and expressed my concerns on 1/29/24 and he stated he wasn't aware of a second code but to call him back and we could discuss. By 2-2-24 Me and the other person had attempted to call the service manager back over 11 times so I leave work early to go talk to the service manager. At this point it became very clear what and whom the problem was Ted Hayes and an issue he has with a former employee who dropped MY vehicle off so instead of refusing service which he has the right to do he choose to be unethical and take payment for a service that wasn't provided and clearly had no intention of correcting it. It did end up at another Dodge dealership a few days later with a complete different diagnosis. So here I am on Google and next will be yelp,facebook, Bbb and of course Hayes comes 1st on that building but it does operate under the Chrysler logo. More

Thank you Hayes once more for going above and beyond. After owning a 1999 Dodge Dakota for almost 25 years I felt it was time to trade up with something newer and even more dependable. After I had my o After owning a 1999 Dodge Dakota for almost 25 years I felt it was time to trade up with something newer and even more dependable. After I had my old truck in for service just around thanksgiving 2023, I thought I would take another look at a 2019 RAM 1500 BIGHORN that I saw on the website, Next, I headed over to the used sales department with my wife where I met Abez who treated me like family from that moment on. He showed us every feature the truck had to offer and then we took the test drive which I was able to test the handling and drivability which made me feel comfortable. The sales and finance managers were no different! When all the paper were signed Abez took me over and spotted things I had missed, and they later replaced the windshield with a brand new one and then a week later even fixed a clog they found in the windshield washer pump. When he said they were serious about taking care of their customers I can honestly say they aren't just saying that they prove with their actions. THANK YOU SO MUCH! More

Diego, the sales person, and the man in finance were great!! However, I will not go back to this dealership. The truck had over 4,000 miles more on it than listed on their website, Edmunds, and others. great!! However, I will not go back to this dealership. The truck had over 4,000 miles more on it than listed on their website, Edmunds, and others. The Sales Manager would not come down any. I tried several ways to negotiate with each receiving a "NO". I have never been treated this way!!! More

Thank you to Hayes Chrysler Dodge Jeep Ram of Lawrenceville for providing us with a superb buying experience! We called the dealership looking for a specific vehicle for my daughter. Abez answere Lawrenceville for providing us with a superb buying experience! We called the dealership looking for a specific vehicle for my daughter. Abez answered the phone and the rest is history! He was professional and answered all of our questions. The sales and finance managers were exceptional as well. My daughter loves her car!!! I am most impressed about us being out the door in about 2 hours!!! More

Have done business with this dealership several times and have never been disappointed. Jose Rivera, the sales person, did an excellent job and answered all my questions and worked out a deal I couldn’t turn have never been disappointed. Jose Rivera, the sales person, did an excellent job and answered all my questions and worked out a deal I couldn’t turn down. More

I brought my Jeep in to Hayes CDJR Lawrenceville for a bad coolant leak. Daniel Deadwyler was the service advisor handling my case. He charged me $211 for a diagnosis to my vehicle that was false. He clai bad coolant leak. Daniel Deadwyler was the service advisor handling my case. He charged me $211 for a diagnosis to my vehicle that was false. He claimed I had a faulty thermostat that would cost over $900 to repair. I declined. Turns out, the water inlet pipe was tampered with from a different dealership I’d been to prior. My bumper to bumper warranty expired and it was obvious why he tried to uncharged the case. I will never bring my business to this dealership ever again, they have dishonest employees who takes advantage of people.. More

Terrible experience- drove from MS to make the deal and told several things that they did not mention before. Should have stayed in my own state. Who leave after purchasing a $50,000 vehicle with no pap told several things that they did not mention before. Should have stayed in my own state. Who leave after purchasing a $50,000 vehicle with no paperwork- just a thumb drive and less than half a tank of gas? I regret ever going there More

BUYERS BEWARE! ! We had a 2011 Ram that wouldn't start so we had it towed to Hayes after we called to see if they would take it. 4 days later they call and say its a ! We had a 2011 Ram that wouldn't start so we had it towed to Hayes after we called to see if they would take it. 4 days later they call and say its about $2500 to repair it and parts would arrive end of Oct at the earliest. so we said "what if we just trade it in?" Daniel in service had sales contact us and we wound up buying a CPO truck for over $40k. We're leaving after signing the docs and our son says "I left some stuff in the old truck" so we go to get it. We're told by service it's $109.00 to get our personal items out of the truck. They refuse to give us access until we pay. Sales manager refuses to do anything since we've already signed and obviously dont care about us now. We never signed a work order, were never told about a charge, had no prior knowledge that there would be a charge and if we hadn't remembered to get stuff out would have never had to pay. SHADY BUSINESS PRACTICES More

Scam warning on this one. They had a price listed on CarGurus and Capital one auto finder. Once we go to make a deal they said those are 3rd party sites and they don't honor t They had a price listed on CarGurus and Capital one auto finder. Once we go to make a deal they said those are 3rd party sites and they don't honor those prices and now the vehicle is more so the price on the paper is what it is now. They said take it or leave it so I left it, bought a better jeep at a lower rate in Greer, South Carolina. No garbage games with the finance manager like at Hayes. The general sales manager is Stephen Weatherly, he must be family or something because he has no skill to hold that position. He has two other incompetent people under him named John Quante and David Van Wyen, if you hear any of these names, please walk away. Also quick tip, don't buy your Mopar extended warranty from here either. It's overpriced and you can shop your warranty at other dealers. There's a few that are known for giving the best deals possible and it can all be handled over the phone. You'll save thousands compared to what Hayes tries to push. More