Hayes Chrysler Dodge Jeep of Gainesville - Service Center

Will never use their service department again After three visits I found the service reps to be near useless, they would rather talk to each other than the customer. They diagnosed our 2012 Duran After three visits I found the service reps to be near useless, they would rather talk to each other than the customer. They diagnosed our 2012 Durango to need spark plugs and one coil pack. Several hundred dollars and three days later the light is back on. Took it to another Dodge dealer (Hayes in Lawrenceville) and found it was a valve that was not sealing and it was an issue Dodge knew about and have an extended warranty to replace the head, even though it has 142,000 miles. Other Dodge dealer fixed it at no cost to me. More

Confusion Had a 10:30 AM apt for oil change and recall notice (software) was told they had a rental car available, asked why I needed a rental for oil change ap Had a 10:30 AM apt for oil change and recall notice (software) was told they had a rental car available, asked why I needed a rental for oil change appt. was told customary. Was picked up and taken to enterprise only to be told I needed to pay a deposit for car and either buy rental insurance or use my own Insurance. Major turn off! Called 2 hrs after I dropped vehicle off to be told it could be tomorrow before it’s ready. Called 5 hours after I dropped it off and was told it was done. I returned to dealership only to find cashier didn’t have paperwork, service advisor said he put in basket. 20 mins later my paperwork was found and we left. More

Scheduling an appointment is meaningless! We had an appointment today at 10 AM to address an airbag recall and to do an oil change on our Dodge Ram 2500.. We were told it would take about thr We had an appointment today at 10 AM to address an airbag recall and to do an oil change on our Dodge Ram 2500.. We were told it would take about three hours. We said that was not a problem. We would just hang around town. We were told we would be called if it got done any sooner. We arrived back at 2 in the afternoon to find out that our truck hadn't even been taken in yet! And the excuse......they were very busy! No one called us to tell us the shop was behind! No apologies!! Five minutes after we went to speak to a manager(who never did show up) our truck was going into the shop! We asked them to bring it out and we left! We HAD been doing business here for over 20 years, but no more! Poor management, poor professionalism, and exceptionally poor customer service! More

Went for recall and front end problem Had to call many dealerships to find one to do a recall on our 2006 Sprinter Van. They made an appointment to fix my schedule. We drove quite a long w Had to call many dealerships to find one to do a recall on our 2006 Sprinter Van. They made an appointment to fix my schedule. We drove quite a long way and were facing a 3 to 4 hour service time so they rented us a vehicle to shop and eat lunch while there. Preformed recall and fixed the issue with the power steering. The whole experience was easy, painless, and very reasonably priced. Would take my vehicle and business back there in the future. A big thanks to all the staff who assisted us that day! More

Chrysler 300 water pump Took my 300 C to see Matt and the gang at Hayes this week. Awesome top to bottom, Matt kept me well informed and was a pleasure to work with. Above an Took my 300 C to see Matt and the gang at Hayes this week. Awesome top to bottom, Matt kept me well informed and was a pleasure to work with. Above and Beyond Service! A great feeling that they truly care about the customer! Highly recommend! More

Another afternoon visit with the Service Center! Took my Jeep Grand Cherokee Limited in to have headlights installed. Arrived at 1:00 pm and left the dealership at 4:45 pm. This is how long it took t Took my Jeep Grand Cherokee Limited in to have headlights installed. Arrived at 1:00 pm and left the dealership at 4:45 pm. This is how long it took to install 2 low-beam replacement bulbs. The service advisor seemed rude, short with my questions, very rushed, to busy to deal with me, and no one else was helpful either. There was only one car ahead of me when I arrived, and 3 cars behind me. They all were fixed with worse issues than mine before my car was looked at. I was the last customer to leave the service center building! There were 2 or 3 customers that just at random, came in while my car was just sitting and waiting to be worked on and they fixed all the other walk-in car repairs first. What in the heck is up with these people. Also, upon leaving the dealership, it was beginning to get dark. So I turned on the headlights during my travel home and I couldn't see a foot in front of me, mush less the other cars. The service technician had installed the new low-beam light wrong and it was so dangerous that I pulled the car over and let everyone else pass. So I am headed back there again on a Saturday to spend another day with them trying to figure out what the heck they did to my lights. Extremely bad technician service and awful service advisor service. This is my 3rd or 4th trip to this dealership with the same basic results every time, but with different issues. I would not recommend using this dealership, ever!!! More