Hayes Chrysler Dodge Jeep RAM of Baldwin

Friendly Folks We are always made to feel very welcome at this dealership. The staff always make sure that you are comfortable and always give you updates on what's We are always made to feel very welcome at this dealership. The staff always make sure that you are comfortable and always give you updates on what's going on. More

Buying experience This is one great dealership to do business with. I was not pressured in any way and the salesman was very friendly and was able to answer any questio This is one great dealership to do business with. I was not pressured in any way and the salesman was very friendly and was able to answer any questions that I had. I would recommend this dealership to anyone looking to buy a vehicle. More

Excellent with one exception Salesperson K2 was very personable and I would recommend him to anyone. However: purchased a top vehicle with more bells and whistles than anyone real Salesperson K2 was very personable and I would recommend him to anyone. However: purchased a top vehicle with more bells and whistles than anyone really needs. Needed one add-on for a perfect vehicle for me. The dealership was very un-flexible with it's pricing compared to factory installed. Cost is almost double for only part of the factory option. If it wasn't for the salesperson and the fact I did like the vehicle I would have walked out. Also, it took a very long time to complete the transaction. More

Another Great Experience I stopped by after work to look for a new vehicle that wa more pet friendly than my Silverado and the salespeople took care of that fast without any h I stopped by after work to look for a new vehicle that wa more pet friendly than my Silverado and the salespeople took care of that fast without any high pressure sales tactics.THey were friendly, knowledgeable and just a pleasure to do business with! I will purchase from there again. More

HORRIBLE Tried discussing car price with salesman and everything else. I already have my own financing but they decided to not only yell at me and cuss at me b Tried discussing car price with salesman and everything else. I already have my own financing but they decided to not only yell at me and cuss at me but when I told them we would go elsewhere they told me to leave. I have never in my life deal with hayes again. The salesman are completely rude and horrible customer service. I will definitely be calling general managers and let them know how they acted. Very disgusted More

Excellent experience. Great dealership attentive to customer needs and wishes. Excellent customer service. Sales person David Lewis was attentive. The sales experience w Great dealership attentive to customer needs and wishes. Excellent customer service. Sales person David Lewis was attentive. The sales experience was non stressful. This is the 3rd vehicle I have purchased from this dealership and I will return and recommend to others. More

Beware of this dealer! The only reason that they get one star is because there is no option for zero stars. My husband and I began our experience there with asking for more information on their website. The star is because there is no option for zero stars. My husband and I began our experience there with asking for more information on their website. The person that I spoke with would not help, but kept insisting that we come in. I made the trip up there ( over an hour) and was told that the person that I spoke with was not there, so they handed us over to another salesman that had no knowledge about the Grand Cherokee that we wanted to see. In the meantime they evaluated our car. After test driving the car the salesman asked us to come inside where we waited for 45 minutes for them to tell us that our car was worth $3,500 less than what we were told by another dealer. Needless to say, we did not accept their offer, and when we told the salesman that they were not even close, he said maybe he could get us another $200, if it would make it work. He even gave us the, it won't be around long, speel. What a joke! Stay away from this dealer! I guess that they think if you drive all the way to Baldwin that you are desperate to buy. More

I called ahead to make sure that somebody is gonna be there waiting on me as i live 2 hours away and i was coming from work at peak traffic hour. I was basicaly told that if i dont make it there before c there waiting on me as i live 2 hours away and i was coming from work at peak traffic hour. I was basicaly told that if i dont make it there before closing time I'm outta luck. And that was just the beginning of terrible and I mean WORSE customer service I've ever had. I'm not buying a pair of socks here, I'm about to shell out $$$ for a car and he acted like he has no interest whatsoever in making a sale. I told him i was going to put down half of what the car is worth in CASH and he still wasnt willing to work with me on the price even a lil bit. I loved the car but was not happy with the engine performance/size so if I have to put up with having to floor the pedal everytime i drive i wanna get a better deal on the car to justify the hassle. I had a feeling the car didnt have a lotta buyers anyway and was sitting for a good while there i think he should have jumped on the offer but instead he acted like i was taking his time from the moment i walked in the dealership. No sales skills whatsoever, i think he is in the wrong business. I never write reviews especially bad reviews, but i was just shocked. And reading some reviews on here about the dealership i can see that I'm not alone. I guess I just got a wrong guy there and the dealership lost a potential customer. More

they wasted 3 hours of our time and promise/guarantees us things and we called them and they would not call us back.. I wouldn`t send my worst enemy to this place.. stay away from these people until the haye things and we called them and they would not call us back.. I wouldn`t send my worst enemy to this place.. stay away from these people until the hayes family fires both John and Lee for there unprofessional conduct didn`t offer us anything to drink the whole time we was there not to say we drove 55 miles because of MR. Wheelers promise/guarantees it was a waste of time and gas plus bad weather THANKS FOR THE VERY BAD EXPERIENCE More

In this economy and slow time of year it is redicilous that a customer could walk into an empty service drive, see 1 customer in the waiting room and be told by the service advisor that a simple oil and f that a customer could walk into an empty service drive, see 1 customer in the waiting room and be told by the service advisor that a simple oil and filter change couldn't be done for hours because they were too busy. He was kind enough to offer to either wait for a couple hours or try back later. I don't blame the advisor, its a leadership issue, employees usually mimic management and ownership. I thought a long term family owned business would be a great place to do business, and I did find one, Duvall in Clayton. I called them from the parking lot and was told to come right in, when I arrived they took my truck right in and was back on the road in 35 minutes and lots of friendly people. Sad I'll have to drive over a half hour more for basic service, but all said, if you can't do the basics what will you experience if you have a big problem? More