Hayes Chrysler Dodge Jeep RAM of Baldwin

Satisfied, 'this time'! Quick appointments given. Service quick and satisfactory -- this time. -- Last time, a few months ago, the oil filter gasket was 'piggybacked' instea Quick appointments given. Service quick and satisfactory -- this time. -- Last time, a few months ago, the oil filter gasket was 'piggybacked' instead of replaced and by the time I got home (16 miles) the engine compartment was covered in oil. Luckily after losing about 5(?) quarts, the engine was not damaged. The appointment on this and, the last time was for just an oil/filter change. The oil leak situation was corrected satisfactorily (after hours) on that day by Jackie Jones Chrysler in Cleveland, Ga., which is 1/2 mile from my home who also cleaned the engine compartment. On another day, the Hayes dealership detailed the engine compartment. Very professional and helpful employees at both dealerships. I am happy. More

Got in and out quickly Service time was great, not a long wait, waiting in the air conditioning was nice and felt safe. Took a little stroll to take a look around but had to Service time was great, not a long wait, waiting in the air conditioning was nice and felt safe. Took a little stroll to take a look around but had to cut it short cause my jeep came rolling down. More

oil change The work was completed as expected and in a timely fashion. everyone was polite and informative. I would recommend it to others. 4 oil changes for 97 The work was completed as expected and in a timely fashion. everyone was polite and informative. I would recommend it to others. 4 oil changes for 97 dollars is a good value. More

Great, prompt service My vehicle had three recalls that were completed. Parts and service was performed in a timely manner. Good experience with friendly service. The se My vehicle had three recalls that were completed. Parts and service was performed in a timely manner. Good experience with friendly service. The service representative was precise with his instructions as to where to leave the truck since I could not drop it off during regular hours. More

Satisfied customer Service mgr recommended getting universal remote for garage doors which would sync vehicle "HomeLink" system to units activation, both new Ram 2500 an Service mgr recommended getting universal remote for garage doors which would sync vehicle "HomeLink" system to units activation, both new Ram 2500 and Larado vehicles linked successful once new universal remote was programmed. Thanks ya'll, More

Sales and Service Recently purchased a 2014 Ram. As part of the purchase, running boards were ordered for installation. There was also only 1 key. Both of these item Recently purchased a 2014 Ram. As part of the purchase, running boards were ordered for installation. There was also only 1 key. Both of these items were taken care of within 2-3 weeks. Very happy with the whole experience and love my truck! More

Service was quick and efficient the service personnel were friendly and helpful. They answered all my questions and explained what they were going to do and was quick and efficient the service personnel were friendly and helpful. They answered all my questions and explained what they were going to do and and how much it would cost. More

warrenty work Service work performed on schedule and took the time they estimated. suggested other items that needed attention in doing the vehicle check. Opted Service work performed on schedule and took the time they estimated. suggested other items that needed attention in doing the vehicle check. Opted not to do one item and did the other. Not a problem More

pleasant experience I took my 2012 Dodge Ram in for service and was out in less than an hour. I made no appointment so that only added to my good experience. They also le I took my 2012 Dodge Ram in for service and was out in less than an hour. I made no appointment so that only added to my good experience. They also let me know that the recall coming up will be addressed soon, so that also helped. More

Service The only reason I don't give them a zero is because there is not one.I took my Dodge Caravan to them to be worked on because they were a dealer,and I The only reason I don't give them a zero is because there is not one.I took my Dodge Caravan to them to be worked on because they were a dealer,and I thought their mechanics would be trained.Nothing could be further from the truth.They kept my van for 10 days,and every day I was told that it needed a different part.They changed numerous parts that was suppose to be the problem,and each time it didn't help,then it would be a different part that it needed.I was charged almost 2000 dollars and my van runs worse now than it did when I took it to them.They wanted to continue trying new parts to see if it would help,their next try was going to cost another 700 dollars,and I told them no.They didn't even want to talk about the fact that their mechanics had done 2000 dollars worth of work and it had helped nothing.All they would say,and when I say they , I was talking to Chris the service manager, was that they wasn't sure what was wrong.But I wasn't told that until after the first 2000 dollars worth of work was done.He said that they would have to keep trying different things.I call that part swapping,not mechanic work,I could watch youtube videos,and swap parts myself until I finally get the right one.They were the most uncaring,unprofessional people that I have ever dealt with.It's a shame that people like them are in business ,all they did was take advantage of me.I don't see how people like that sleep at night,it is no different than stealing from someone.They are not only a terrible business,they are terrible people,of course I am only speaking about the ones that I dealt with.They have a very smug and arrogant attitude,one of those I can do whatever I want to and you can do nothing about it type.Usually this type of attitude is passed down from the leaders, because if you don't do your job we will find someone who will.My grandfather always told me that you can judge a mans character by how he treats his fellow man.The character that I saw leaves much to be desired.I'm sure this will be deleted,but maybe it will be up long enough to warn at least a few people. More