Hayes Chrysler Dodge Jeep RAM of Baldwin

This was my first experience buying a car. The staff was very approachable, friendly, and knowledgeable. The environment was stress free and I was able to take the time to just look around and ask questions very approachable, friendly, and knowledgeable. The environment was stress free and I was able to take the time to just look around and ask questions. The overall experience was excellent and I’m so happy with my purchase! More

The greatest experience Steve P is honestly the best sales person I have ever dealt with, and Kim did everything she could to get us in and out! Steve P is honestly the best sales person I have ever dealt with, and Kim did everything she could to get us in and out! More

Great Auto Dealer It was really great to buy a Challenger from Hayes. The guys were patient, showed me everything, no sales pressure or gimmicks. It was a super exper It was really great to buy a Challenger from Hayes. The guys were patient, showed me everything, no sales pressure or gimmicks. It was a super experience. Everyone needs to stop at Hayes before they buy somewhere else. PS test drive the Challenger. Tracy F More

We bought our car (in and out in about an hour) and Kenny was great! Check engine light Cameron the next day so I made an appointment and they had it fixed in roughly an hour. Great service! was great! Check engine light Cameron the next day so I made an appointment and they had it fixed in roughly an hour. Great service! More

Honest effort to correct cars problem I’ve had a loose gas cap light on my car several times since new purchase. Made appointments before but light goes off so canceled said appointment. T I’ve had a loose gas cap light on my car several times since new purchase. Made appointments before but light goes off so canceled said appointment. This time it came on and stayed on. Made appointment for trouble light per owners manual which says see dealer for service to prevent possible damage to fuel and emissions systems. Sure enough on day of appointment the light was out. I showed up for the scheduled appointment. During the day Shane called and kept me informed of what was going on. By the end of day was called and told several test had failed to find source of problem. In the future I needed to make a effort to bring my car in when light is on so they can download the particular trouble code so the light source can be repaired. I was told in detail what was done and the part replaced trying to correct gas cap light I do feel the maintenance crew did the best they could to correct the cars problem. I live 3 miles from the dealership and will return car if the loose gas cap comes back on. More

Timely service, hassel free, no pressure Had an exhaust issue on my 2014 Ram. Went by the dealership and spoke with Chris and Shane. Chris found it could possibly be covered under warranty. Had an exhaust issue on my 2014 Ram. Went by the dealership and spoke with Chris and Shane. Chris found it could possibly be covered under warranty. Asked my best time to drop it off and scheduled. I dropped the truck off just before 8am. Shane called around 10 to give me an update and to assure me it was covered under warranty. Called again around 1pm and told me it was ready. There was also a female in the service area that was very nice, sorry I cant remember her name. I think the best part of their customer service is that they did all they could to satisfy me and keep me informed, but did not do their best to try and upsell or tell me I needed this and that and my wipers need replacing blah blah blah. Very helpful, very timely. Thanks so much, Thomas. More

Above & Beyond Excellent!!!! Kim & her Jeep team are personable, professional, & prompt. They do believe in customer service & keep you informed & updated on the status of your v Kim & her Jeep team are personable, professional, & prompt. They do believe in customer service & keep you informed & updated on the status of your vehicle. They go above & beyond!!! Highly recommend!! More

Air service Over all service was fast and completed on time.They provided transportation while they worked on my car. complete service department was a pleasure t Over all service was fast and completed on time.They provided transportation while they worked on my car. complete service department was a pleasure to work with. More

Very Helpful Jacob H. was very easy to work with and went above and beyond to locate the car that I wanted. I saw the Nissan Maxima on the internet and Jacob had t Jacob H. was very easy to work with and went above and beyond to locate the car that I wanted. I saw the Nissan Maxima on the internet and Jacob had to drive to another dealership and bring it to Baldwin location. More

New customer Kimberly was extremely helpful and super nice! I had some strange issues with my Jeep and got to the dealership pretty close to closing time and Kimbe Kimberly was extremely helpful and super nice! I had some strange issues with my Jeep and got to the dealership pretty close to closing time and Kimberly got me in a vehicle and handle everything with a high level of professionalism. More