Hayes Chrysler Dodge Jeep RAM of Baldwin

I called ahead to make sure that somebody is gonna be there waiting on me as i live 2 hours away and i was coming from work at peak traffic hour. I was basicaly told that if i dont make it there before c there waiting on me as i live 2 hours away and i was coming from work at peak traffic hour. I was basicaly told that if i dont make it there before closing time I'm outta luck. And that was just the beginning of terrible and I mean WORSE customer service I've ever had. I'm not buying a pair of socks here, I'm about to shell out $$$ for a car and he acted like he has no interest whatsoever in making a sale. I told him i was going to put down half of what the car is worth in CASH and he still wasnt willing to work with me on the price even a lil bit. I loved the car but was not happy with the engine performance/size so if I have to put up with having to floor the pedal everytime i drive i wanna get a better deal on the car to justify the hassle. I had a feeling the car didnt have a lotta buyers anyway and was sitting for a good while there i think he should have jumped on the offer but instead he acted like i was taking his time from the moment i walked in the dealership. No sales skills whatsoever, i think he is in the wrong business. I never write reviews especially bad reviews, but i was just shocked. And reading some reviews on here about the dealership i can see that I'm not alone. I guess I just got a wrong guy there and the dealership lost a potential customer. More

they wasted 3 hours of our time and promise/guarantees us things and we called them and they would not call us back.. I wouldn`t send my worst enemy to this place.. stay away from these people until the haye things and we called them and they would not call us back.. I wouldn`t send my worst enemy to this place.. stay away from these people until the hayes family fires both John and Lee for there unprofessional conduct didn`t offer us anything to drink the whole time we was there not to say we drove 55 miles because of MR. Wheelers promise/guarantees it was a waste of time and gas plus bad weather THANKS FOR THE VERY BAD EXPERIENCE More

In this economy and slow time of year it is redicilous that a customer could walk into an empty service drive, see 1 customer in the waiting room and be told by the service advisor that a simple oil and f that a customer could walk into an empty service drive, see 1 customer in the waiting room and be told by the service advisor that a simple oil and filter change couldn't be done for hours because they were too busy. He was kind enough to offer to either wait for a couple hours or try back later. I don't blame the advisor, its a leadership issue, employees usually mimic management and ownership. I thought a long term family owned business would be a great place to do business, and I did find one, Duvall in Clayton. I called them from the parking lot and was told to come right in, when I arrived they took my truck right in and was back on the road in 35 minutes and lots of friendly people. Sad I'll have to drive over a half hour more for basic service, but all said, if you can't do the basics what will you experience if you have a big problem? More

We had looked at several cars at different dealerships but once we went to Hayes in Baldwin, GA we knew this was the place for us. I want to thank Craig Lee for his personal one-on-one professional custo but once we went to Hayes in Baldwin, GA we knew this was the place for us. I want to thank Craig Lee for his personal one-on-one professional customer service attitude and outstanding knowledge of the vehicle that we chose. His patience and kindness was very appreciated by us and we know that the Hayes Family should be proud to have him represent their company. We will see you in the future when we look for our next vehicle. More

I looked at several dealerships online trying to find the I looked at several dealerships online trying to find the best deal and car that was suitable to the needs of myself and my family. Hayes seemed to I looked at several dealerships online trying to find the best deal and car that was suitable to the needs of myself and my family. Hayes seemed to have what I was looking for. Benig that we had bought our last vehicle from the Hayes in Lawrenceville, we knew it was a company that could be trusted. I sent an email requesting information, Everth reponded, waited for me to get back with him and kept intouch once he knew what I was looking for. He was not pushy once we met and if he did not have the information he found it. While I finishing the paperwork for the Elantra that I bought (priced $3000 cheaper than others) my wife had Everth bring her a Dodge Grand Caravan and somehow we left with 2 new cars. The dealership as a whole was very friendly and eager to please. Thanks Hayes you did great!!! We will see you in about 5 to 6 years. More

the sales person was friendly and answered my questions. the sales person was friendly and answered my questions. i would send anyone to LEE STEPHENS.I RESEARCHEDAND FOUND THE DODGE RAM 1500 HAD EVERYTHING the sales person was friendly and answered my questions. i would send anyone to LEE STEPHENS.I RESEARCHEDAND FOUND THE DODGE RAM 1500 HAD EVERYTHING I NEEDED AND THE PRICE WAS GOOD More

Good experience all the way around.........great financing rate and great salesman..........everything explained in detail with no hidden gimmicks........great car at a reasonable price............I financing rate and great salesman..........everything explained in detail with no hidden gimmicks........great car at a reasonable price............I will shop here in the future....rebates were outstanding with the biggest bang for the buck.....am glad I found this dealership.....Duke........ More

overall experience was great! We shopped at other Chevrolet dealers before purchasing at Hayes. The friendly people at Hayes made the decision easy. The no haggle approach is good. That's why we purc Chevrolet dealers before purchasing at Hayes. The friendly people at Hayes made the decision easy. The no haggle approach is good. That's why we purchased from Hayes. More

Lee met us in the parking lot as we were exiting our car and helped us find what we were looking for immediately. He was professional and friendly. We test drove 2 vehicles, 1 of which we loved. He and John and helped us find what we were looking for immediately. He was professional and friendly. We test drove 2 vehicles, 1 of which we loved. He and John worked with us to make a deal. We had a great experience. More

We were looking around for a new truck. When we arrived at Hayes we were meet by Carl Whitworth who was quite helpfull and knowledgable, we drove the 2012 Ram and when we went inside he went over the numbe at Hayes we were meet by Carl Whitworth who was quite helpfull and knowledgable, we drove the 2012 Ram and when we went inside he went over the numbers and made his sale, the sale went fast and pleasent for all. I would recomend Carl to anyone who needs a new ride. More