Hawthorne Chevrolet - Service Center

I purchased a 2009 malibu lt brand new from this dealership. (My sixth vehicle purchased from them) The vehicle has 15k miles and i have been dealing with COUNTLESS rattles squeaks, and noises. I ha dealership. (My sixth vehicle purchased from them) The vehicle has 15k miles and i have been dealing with COUNTLESS rattles squeaks, and noises. I have had it back numerous times, I have gone on countless road tests with the service manager, technicians, and service advisors each and every time having them acknowledge the concerns. With no results and numerous parts replaced. I feel like they lately they have had my vehicle longer then I have. Multiple items have been replaced to no resolution. Despite being ignored by the owner(Steven Barna) who after leaving numerous messages I finally cornered in the showroom. Show NO care or concern Laughing stated "what do you expect it has 15k miles its not a brand new vehicle anymore"... I think his attitude is extremely poor and due to the fact he Inherited the dealership,He really has no knowledge or skills of how to run it. Its a shame that such a well known name as Hawthorne Chevy Is so poorly run from the top of the ladder right down. I DEFINITELY would never recommend this dealership to anyone even my worst enemy. More

This is the 3rd dealer which I have brought my car to for service on my 2008 Chevy Malibu LTZ. The car which was named Car of the Year for 2008 and 2009 has very serious engine/trans., steering problems whi service on my 2008 Chevy Malibu LTZ. The car which was named Car of the Year for 2008 and 2009 has very serious engine/trans., steering problems which are being ignored by both GM and the 3 dealers I have visited. They are Paramus Chevrolet, Grand Prize Chevrolet and lastly and most recently Hawthorne Chevrolet. For almost 3 years now, I have been fighting a losing battle to receive the appropriate level of assistance with a very serious lag/hesitation with my engine and transmission; my steering which goes on intermittent lapses of very loose, too firm and then just plain erratic. I have complained to anyone who would listen upto and including the GM Executive Team which has also being a smoke screen in disguise of a solution and usless to date. I advise anyone shopping for a new or used car, stay away for the Chevy Mailbu LTZ 4 cylinder Spring Edition Engine. PERIOD... More

I purchased an 2008 HHU - new three years ago- from Hawthorne Chevy. Went back August 2009 - almost at the end of the warranty period. Told the "service team" that my radio wasn't able to pick up WCBS Hawthorne Chevy. Went back August 2009 - almost at the end of the warranty period. Told the "service team" that my radio wasn't able to pick up WCBS News 88- AM. The station would become difficult to listen to. Was advised after three service visits that: "Its a weak station" and the "service technicians at Chevy said there's no fix available". They gave me a rental car - another chevy - that looked terrible, smelled of smoke, and the back seat had the remains of vomit on the seat - but - CBS Newsradio 88 came in loud and clear - when traveling the same roads. Was told that - no fix available - basically - tough luck. I found the fix--------traded it in on a new Toyota RAV 4- 2010, now the radio works just fine!!!!!!!!!! Will never buy another Chevy - never buy a car from this dealership!!!!!!!!!! More