Hawthorne Chevrolet - Service Center

4 hours for a battery! I had to wait 4 hours for them to diagnose and replace my known bad battery under warranty. 90 minutes for diag with their system was fair but the ext I had to wait 4 hours for them to diagnose and replace my known bad battery under warranty. 90 minutes for diag with their system was fair but the extra 2.5 hours to swap it was unreal and they charged me for labor because I have a breaker and cable on the battery which they never even removed. Then I got it back with the wiring messy! The sales team here is great but service sucks. I always have to wait at least 4 hours for even the simplest things. More

I came in yesterday after my steering column totally went out while I was driving my kids to school. I was assigned to Norman. I had onstar call on my way in and I spoke to a woman who said a loaner car w out while I was driving my kids to school. I was assigned to Norman. I had onstar call on my way in and I spoke to a woman who said a loaner car was available. After explaining the situation to Norm, I told him how dangerous it was to lose steering capacity and I asked him if this is a "typical" issue with such a young car. He was very "matter of fact" and responded with a comment that machines break, what can you do. After asking him to let me know how long it would be, I waited an hour. When called into his office he indicated that my front tires needed replacement along with my front brakes. But in any case, the steering column needed to be replaced. While waiting for my husband to call me back, I asked for a loaner car to get home (because I knew the steering column would take 2-21/2 hours). He told me there was no loaner car and that her could possibly get me a rental car and If I ended up getting the brakes and tires, he could waive the rental fee. Miraculously, a loaner became available and I left. at 4;45 I called to find out the status of my repair. He told me it was done, but I couldn't pick up until the next day because it needed to bleed. I asked him why he didn't tell me this eariler( because I had to leave very early the next day for the airport) and his response was, "because I just found out myself." When I asked him what time I could pick up the car in the morning, he said 7am...The car was ready, but on my way in I had a message from a technician who told me I couldn't pick my car up until 830 or 845! Norm did not bring the car to me or even step out to speak with me. I am disgusted with the way I was treated and will go to another dealership when my lease is up. More

I went to hawthorne to get a remote start put in my truck. I had a problem after I brought it home. They called the installer and he came to my house and fixed the problem. (awesome) Then I emailed Che truck. I had a problem after I brought it home. They called the installer and he came to my house and fixed the problem. (awesome) Then I emailed Cheri to ask her a few questions about the Onstar. She always emailed me back in a timely manner and was great each and every time I emailed her a question. I would highly recommend this dealership. They (Emilio our salesman and the gentleman from finance who's name escapes me right now) went above and beyond to help us when we leased our truck. Emilio even called me for my Birthday!! It may not mean a lot to some people but it meant alot to me. I will definetly be going back for my next vehicle! More

Dealer damaged my car and never told me. Blamed Towing Co, after seeing seeing the video of my car coming off toe truck it was not damaged. Had to fight with over a month to get care repaired. They lied a Co, after seeing seeing the video of my car coming off toe truck it was not damaged. Had to fight with over a month to get care repaired. They lied and gave me a run around. If u have any doubts check with GM Case # 71-982-136652. More

I purchased a 2009 malibu lt brand new from this dealership. (My sixth vehicle purchased from them) The vehicle has 15k miles and i have been dealing with COUNTLESS rattles squeaks, and noises. I ha dealership. (My sixth vehicle purchased from them) The vehicle has 15k miles and i have been dealing with COUNTLESS rattles squeaks, and noises. I have had it back numerous times, I have gone on countless road tests with the service manager, technicians, and service advisors each and every time having them acknowledge the concerns. With no results and numerous parts replaced. I feel like they lately they have had my vehicle longer then I have. Multiple items have been replaced to no resolution. Despite being ignored by the owner(Steven Barna) who after leaving numerous messages I finally cornered in the showroom. Show NO care or concern Laughing stated "what do you expect it has 15k miles its not a brand new vehicle anymore"... I think his attitude is extremely poor and due to the fact he Inherited the dealership,He really has no knowledge or skills of how to run it. Its a shame that such a well known name as Hawthorne Chevy Is so poorly run from the top of the ladder right down. I DEFINITELY would never recommend this dealership to anyone even my worst enemy. More

This is the 3rd dealer which I have brought my car to for service on my 2008 Chevy Malibu LTZ. The car which was named Car of the Year for 2008 and 2009 has very serious engine/trans., steering problems whi service on my 2008 Chevy Malibu LTZ. The car which was named Car of the Year for 2008 and 2009 has very serious engine/trans., steering problems which are being ignored by both GM and the 3 dealers I have visited. They are Paramus Chevrolet, Grand Prize Chevrolet and lastly and most recently Hawthorne Chevrolet. For almost 3 years now, I have been fighting a losing battle to receive the appropriate level of assistance with a very serious lag/hesitation with my engine and transmission; my steering which goes on intermittent lapses of very loose, too firm and then just plain erratic. I have complained to anyone who would listen upto and including the GM Executive Team which has also being a smoke screen in disguise of a solution and usless to date. I advise anyone shopping for a new or used car, stay away for the Chevy Mailbu LTZ 4 cylinder Spring Edition Engine. PERIOD... More

I purchased an 2008 HHU - new three years ago- from Hawthorne Chevy. Went back August 2009 - almost at the end of the warranty period. Told the "service team" that my radio wasn't able to pick up WCBS Hawthorne Chevy. Went back August 2009 - almost at the end of the warranty period. Told the "service team" that my radio wasn't able to pick up WCBS News 88- AM. The station would become difficult to listen to. Was advised after three service visits that: "Its a weak station" and the "service technicians at Chevy said there's no fix available". They gave me a rental car - another chevy - that looked terrible, smelled of smoke, and the back seat had the remains of vomit on the seat - but - CBS Newsradio 88 came in loud and clear - when traveling the same roads. Was told that - no fix available - basically - tough luck. I found the fix--------traded it in on a new Toyota RAV 4- 2010, now the radio works just fine!!!!!!!!!! Will never buy another Chevy - never buy a car from this dealership!!!!!!!!!! More