Hawthorne Chevrolet - Service Center

Trusted and qualified staff Purchasing a car is an expensive proposition. I want to be certain that the people maintaining the car give me honest and sound advice. Also important Purchasing a car is an expensive proposition. I want to be certain that the people maintaining the car give me honest and sound advice. Also important are the mechanics who work on the car.. I feel very confident that the people I am dealing with at Hawthorne Chevrolet are providing me with this trusted advice and service. More

Always do a good job. Thank you for the excellent service. They're very accommodating with scheduling service. They explain all needed services and complete them well and Thank you for the excellent service. They're very accommodating with scheduling service. They explain all needed services and complete them well and in a timely manner. More

Can't seem to fix it I brought my 2008 Silverado in for several issues. My tire sensor was replaced, the O2 sensor was replaced, and a new air bag sensor was ordered. The I brought my 2008 Silverado in for several issues. My tire sensor was replaced, the O2 sensor was replaced, and a new air bag sensor was ordered. The error codes were cleared. I had an appointment for 8:00 A.M., it took until after 2:00 P.M. to get the truck back. The following Saturday I went back for the air bag sensor and to replace yet another part that caused the engine light to come back on. I had an appointment for 8:00 A.M., and I sat waiting for 4 hours. After spending two Saturdays, and over $2,000, I thought the truck was finally fixed. But, now, my engine light is on once again after only 200 miles! Now, I will have to take an unpaid day off from my job for a third visit in less than 3 weeks. This was my first new car purchase ever. I have had persistent engine light problems over the last 8 years beginning almost immediately after I paid over $23,000 cash for this truck. I am disgusted. More

4 hours for a battery! I had to wait 4 hours for them to diagnose and replace my known bad battery under warranty. 90 minutes for diag with their system was fair but the ext I had to wait 4 hours for them to diagnose and replace my known bad battery under warranty. 90 minutes for diag with their system was fair but the extra 2.5 hours to swap it was unreal and they charged me for labor because I have a breaker and cable on the battery which they never even removed. Then I got it back with the wiring messy! The sales team here is great but service sucks. I always have to wait at least 4 hours for even the simplest things. More

I came in yesterday after my steering column totally went out while I was driving my kids to school. I was assigned to Norman. I had onstar call on my way in and I spoke to a woman who said a loaner car w out while I was driving my kids to school. I was assigned to Norman. I had onstar call on my way in and I spoke to a woman who said a loaner car was available. After explaining the situation to Norm, I told him how dangerous it was to lose steering capacity and I asked him if this is a "typical" issue with such a young car. He was very "matter of fact" and responded with a comment that machines break, what can you do. After asking him to let me know how long it would be, I waited an hour. When called into his office he indicated that my front tires needed replacement along with my front brakes. But in any case, the steering column needed to be replaced. While waiting for my husband to call me back, I asked for a loaner car to get home (because I knew the steering column would take 2-21/2 hours). He told me there was no loaner car and that her could possibly get me a rental car and If I ended up getting the brakes and tires, he could waive the rental fee. Miraculously, a loaner became available and I left. at 4;45 I called to find out the status of my repair. He told me it was done, but I couldn't pick up until the next day because it needed to bleed. I asked him why he didn't tell me this eariler( because I had to leave very early the next day for the airport) and his response was, "because I just found out myself." When I asked him what time I could pick up the car in the morning, he said 7am...The car was ready, but on my way in I had a message from a technician who told me I couldn't pick my car up until 830 or 845! Norm did not bring the car to me or even step out to speak with me. I am disgusted with the way I was treated and will go to another dealership when my lease is up. More

I went to hawthorne to get a remote start put in my truck. I had a problem after I brought it home. They called the installer and he came to my house and fixed the problem. (awesome) Then I emailed Che truck. I had a problem after I brought it home. They called the installer and he came to my house and fixed the problem. (awesome) Then I emailed Cheri to ask her a few questions about the Onstar. She always emailed me back in a timely manner and was great each and every time I emailed her a question. I would highly recommend this dealership. They (Emilio our salesman and the gentleman from finance who's name escapes me right now) went above and beyond to help us when we leased our truck. Emilio even called me for my Birthday!! It may not mean a lot to some people but it meant alot to me. I will definetly be going back for my next vehicle! More

Dealer damaged my car and never told me. Blamed Towing Co, after seeing seeing the video of my car coming off toe truck it was not damaged. Had to fight with over a month to get care repaired. They lied a Co, after seeing seeing the video of my car coming off toe truck it was not damaged. Had to fight with over a month to get care repaired. They lied and gave me a run around. If u have any doubts check with GM Case # 71-982-136652. More