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3,018 Reviews of Hawthorne Chevrolet - Service Center
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December 19, 2017
Parts department is unprofessional The parts department was completely unprofessional and unhelpful. How hard is it to not be rude when people are trying to use the back end of this de The parts department was completely unprofessional and unhelpful. How hard is it to not be rude when people are trying to use the back end of this dealership. I would never recommend going here again as there are plenty of other dealerships that want all of my business. The woman in there should be fired More
by Just treat people professionally
Employees Worked With
Heavyset young woman in parts department
September 08, 2017
Its The ONE & ONLY Chevy Dealer I recommend & use I have no words of the Service i received at HAWTHORNE CHEVROLET, from the minute i walked in to my 4th visit to Hawthorne. I Live in Brooklyn NY & h I have no words of the Service i received at HAWTHORNE CHEVROLET, from the minute i walked in to my 4th visit to Hawthorne. I Live in Brooklyn NY & happened to drive by, with an issue with my 2016 Suburban AC, as you can imagine its 98 degree outside, already visited 3 dealer's in NYC all telling me 1) i need an appointment 2) the part is back ordered, for 4-6 weeks. I passed Hawthorne, some amazing person by the name of Brooke, ran towards me, asking me what she can do for me, I said my AC isn't working, & waiting, She said she will check the system, after waiting about 20 minutes she comes gets me at the waiting room, telling me there is Good news & bad News, good news they have a part but it will be ready tomorrow & the bad news that she does have A loaner but its not brand new BUT THE AC is amazing in the loaner, I REPLIED those 2 are GREAT NEWS, ANY HOW, i was treated there with Golden Hands, i really appreciate everything & A special thanks to Brooke, I RECOMMEND EVERYONE from NJ & NYC to use them. I HOPE Brooke get promoted. J Levy More
by Jacob Levy
Employees Worked With
August 23, 2017
Liars When I leased my vehicle I was told that it came with 2 years free maintenance. That was a lie. My recent visit for my third oil change cost me over $ When I leased my vehicle I was told that it came with 2 years free maintenance. That was a lie. My recent visit for my third oil change cost me over $60. When I mentioned the 2 years free maintenance I was informed by the service manager that 2 years maintenance only means 2 oil changes. I (and anybody who asks me about about Hawthorne Chevy) will never deal with them again. More
by Reno
Employees Worked With
August 05, 2017
oil change Good, no problems. Everything was great.i could not believe the experience it was the best I ever had my whole life. It was surreal o almost felt like Good, no problems. Everything was great.i could not believe the experience it was the best I ever had my whole life. It was surreal o almost felt like I won the lottery. More
by Tahoe Man
Employees Worked With
August 03, 2017
Go Chevy I always have great service at this dealership everyone is so friendly and easy to deal with. I will probably purchase another vehicle at this dealers I always have great service at this dealership everyone is so friendly and easy to deal with. I will probably purchase another vehicle at this dealership. More
by miket212142
July 29, 2017
A great service experience. Al always takes good care of us! We have a motorhome with a Chevy chassis and we trust Hawthorne Chevrolet to do the job correctly. Al always takes good care of us! We have a motorhome with a Chevy chassis and we trust Hawthorne Chevrolet to do the job correctly. More
by traveler2001
Employees Worked With
July 25, 2017
Outstanding Service! Since we are on the road constantly, we have our 2010 Malibu serviced every 2,500 miles! This is our choice! The vehicle now has over 100,000 miles, a Since we are on the road constantly, we have our 2010 Malibu serviced every 2,500 miles! This is our choice! The vehicle now has over 100,000 miles, and it has only been serviced at Hawthorne Chevrolet. We service our vehicle frequently, because we do major road trips weekly, and the vehicle must be 100% at all times! It you want outstanding service Hawthorne is the place to go! The entire staff is very professional, and the technicians are outstanding! ---- If you need a vehicle contact JR Gray! ---- He is a professional! More
by Cordano
July 19, 2017
Window repair This was the only dealership in Bergen county that did repairs on a Saturday. The fit me in to their schedule and had my vehicle ready in three.hour This was the only dealership in Bergen county that did repairs on a Saturday. The fit me in to their schedule and had my vehicle ready in three.hour which is excellent when you are being fit in on a emergency repair. Thanks again for excellent job performed More
by Beverlyvenet
Employees Worked With
June 17, 2017
Steve is aces I've used Hawthorne Chevy ever since I bought my 2003 Z06 back in 2014 & I would not trust anyone but Steve Kochan to manage it. I initially brough I've used Hawthorne Chevy ever since I bought my 2003 Z06 back in 2014 & I would not trust anyone but Steve Kochan to manage it. I initially brought it in for a 60k mile servicing [bought it with ~61k miles]. It was done quickly but throughly; Steve let me know the potential services that may need to be done in the future, as well as any immediate issues he could see. Also, I noticed that my driver's seat did not have the Z06 stitching on it when I first bought the car - the passenger seat did, but the drivers' side did not. That bothered me a bit & made the car look unbalanced a little. Anyways, after the original 60k inspection, I noticed Z06 stitching on the drivers' seat. I was floored.. truly made my day & still makes me smile when I get in the car. Those "little" things can make a huge difference.. Since that initial inspection, I have brought the car back for routine maintenance [now has 81k miles & runs/feels like new]. They have experience working on corvettes in particular, so they can spot usual issues with the cars & can get ahead of anything that may pose a problem. Their turn-around times are quite fast - even though that is not really as much of a concern as the quality of work to me, it's still nice to have the car back relatively quickly. However, if they are busy, I don't mind waiting because Steve does such a great job - quality over quantity is how I feel & i've never been disappointed. I don't mind paying their prices because they have always seemed reasonable when it comes to final cost - Steve always checks with me before doing anything & makes sure we're on the same page; it's to the point that I can probably predict what they'll work on the next time it goes in for servicing. Nice to know there won't be any surprises on the bill & that they take time to work with their customers. Everything is annotated in their paperwork very neatly & very clearly, so understanding what is going on with your vehicle cannot be made any simpler. Nobody but Steve Kochan will ever manage the service/repairs on my Z06. He is the stand-out example of how to properly treat a customer & their vehicle. Could not be more impressed/happy with his work; would recommend him to anyone. More
by Yooski
Employees Worked With
June 10, 2017
Fast efficient and pleasant I have been doing business with Hawthorne Chevy for a lot of years and they are very pleasant to do business with and that is why I keep coming back. I have been doing business with Hawthorne Chevy for a lot of years and they are very pleasant to do business with and that is why I keep coming back. Also Shen you make an appointment they try and fit you in when it is convenient for you More
by Gregory 1256
