Hawthorne Chevrolet - Service Center

Excellent and Professional The service center is above and beyond! Very professional and friendly staff. I would definitely recommend purchasing and serving car at this locatio The service center is above and beyond! Very professional and friendly staff. I would definitely recommend purchasing and serving car at this location. The waiting area is very nice. More

The service was fast and efficient, but see below. When I came to pick up, there were two people in the cashier's room. One person was working with someone ahead of me on line and the other was workin When I came to pick up, there were two people in the cashier's room. One person was working with someone ahead of me on line and the other was working on the computer. The person ahead of me had an involved problem and after I waited about five minutes with no one even acknowledging my presence, I asked if the other person could check me out. She did, but both people acted like it was an imposition. Also, when I dropped the car off, I told the service technician that last time I had been there, the display panel had been left with the oil life icon on and I could not remove it, even after reading the manual. He promised to show me how to do it when I returned. When I picked up the car, the tire pressure icon was on and I asked the gentleman at the podium to help me remove it. He could not do so and asked my technician for help. My technician came out and solved the problem, but again acting like this was an imposition. More

Excellent service. Car fixed under warranty. My Chevy Cruze 2017 wasn’t running properly and a warning sign popped up on the dash board. I took it to have it checked. They looked at it and repair My Chevy Cruze 2017 wasn’t running properly and a warning sign popped up on the dash board. I took it to have it checked. They looked at it and repaired it under the warranty. They provided me with a loaner for a few days. After 3 days the dealer called me to tell the car was ready to pick up. More

routine maintenance I received text and message on vehicle display for service due. Phoned service, received appointment for 2PM. Arrived early, was checked in, waited in I received text and message on vehicle display for service due. Phoned service, received appointment for 2PM. Arrived early, was checked in, waited in lounge, all done in one hour as promised. Oil change & tire rotation. All included with free maintence. All handled by Al with no fuss. Very professional, no stress. Service indicators reset properly. More

They are all very helpful Everyone there are very helpful and adhere to our financial situation.. They always let us know if something is urgent or has to be taken care of.. gi Everyone there are very helpful and adhere to our financial situation.. They always let us know if something is urgent or has to be taken care of.. gives us time to put monies together for repairs... Love all the kindness and compassion.. It's most appreciated!!! More

Pricey but Good I wish my business could get the labor rate prices you guys get. Mike was courteous and did his job well by selling me on the 30,000 checkup. I wish my business could get the labor rate prices you guys get. Mike was courteous and did his job well by selling me on the 30,000 checkup. More

No muss, no fuss. I brought my Malibu in this past Friday (2/9) for its first oil change. When I'd originally emailed the appointment request the previous week, I'd ask I brought my Malibu in this past Friday (2/9) for its first oil change. When I'd originally emailed the appointment request the previous week, I'd asked if I could also have the tires rotated, and the wiper blades replaced - and if they could do it while I waited. Iwana responded within the hour and said yes. That was the first good thing. The second good thing was, after I arrived my car was immediately taken in for its service, and I was back in the car heading home in less than an hour. Now, this sort of work shouldn't take very long to complete- but I was curious to see how long a wait I was in for: other than the wiper blades, my service was covered under warranty, so they certainly didn't make any money off of me. Since this was my first experience with Hawthorne Chevy's Service Department, I didn't have a guideline to go by. Having my car ready before I'd finished the sports section made a very good first impression. They said they could do the O/C, tire rota, and wiper blades while I waited, and they did so without any apparent fuss, or overly long turnaround. Works for me. Keep it up! More

Quick and easy. Service was completed within a day and part was replaced free of charge. Mike kept me informed throughout the day of my vehicles progress, and called Service was completed within a day and part was replaced free of charge. Mike kept me informed throughout the day of my vehicles progress, and called right away when the service was complete. More

Fantastic customer service Had a small pebble ding in windshield Called spoke to Brooke she set up appt For Tuesday morning. Brooke greeted me when I arrived with her smile o Had a small pebble ding in windshield Called spoke to Brooke she set up appt For Tuesday morning. Brooke greeted me when I arrived with her smile on her face. Glass company fixed ding. Brooke explained what they did to windshield. Brooke has fantastic customer service an a asset to Hawthorne Chev More

Service David Nicosia called promptly, performed professionally, and delivered excellent service, as promised. As a result of this service visit I feel confid David Nicosia called promptly, performed professionally, and delivered excellent service, as promised. As a result of this service visit I feel confident in the work and service they provide. More