Hawthorne Chevrolet - Service Center

Did a terrific job excellent service Very satisfied with treatment and workmanship did a great job. Extremely satisfied. Very efficient and kept me well informed of the problems and di Very satisfied with treatment and workmanship did a great job. Extremely satisfied. Very efficient and kept me well informed of the problems and did repair in a timely fashion. More

Always a friendly atmosphere at the dealership. Everyone at the dealership is always friendly and helpful. This was my first service appointment since purchasing my 2016 Trax at the dealer, and the Everyone at the dealership is always friendly and helpful. This was my first service appointment since purchasing my 2016 Trax at the dealer, and the experience was just as good as with my other car I bought there. More

Fast and easy. Great service at Hawthorne Chevrolet. Fast and easy besides being great. Brooke got us in on short notice. Service was performed quickly and I was ba Great service at Hawthorne Chevrolet. Fast and easy besides being great. Brooke got us in on short notice. Service was performed quickly and I was back the same day to get my vehicle. Can’t beat it More

Air Bag Sensor indicator light I had been in a few weeks earlier to have my airbag sensor light fixed. I was told at the time that the part would have to be ordered. The service I had been in a few weeks earlier to have my airbag sensor light fixed. I was told at the time that the part would have to be ordered. The service person ordered the part and called me to let me know that the part was in house about a week later. I made an appointment for this service to be completed. I waited about an hour before I was told that the repair would take some time and that I would be given a loaner car. My thought--why make me wait an hour to tell me that the repair was going to take an extended period. I was given an old beat up Chevy Impala with over 100,000 miles. It had damage to both the front and rear bumpers, the inside of the car was dirty. But what was I to do? I took the loaner and about 5 hours later I was called and told that the repair was completed. A technician should know how long a repair will take. My thought is that the part that was ordered was given to someone else and that the part for my car had to be picked up and installed. I good part of my day was consumed driving back and forth from the dealership. More

Great customer service and prices. I have been going to Hawthorne Chevy since 1998. Very friendly and courteous employees and knowledgeable. You don't have to be worried about getting r I have been going to Hawthorne Chevy since 1998. Very friendly and courteous employees and knowledgeable. You don't have to be worried about getting ripped off. Great job. More

very good job Was treated very professionally from time I arrived to the time I left. Had the left door actuator removed and replaced, it was done in a very timely Was treated very professionally from time I arrived to the time I left. Had the left door actuator removed and replaced, it was done in a very timely manner the first time. I should of checked it before I left but didn't figured it was going to work,but evidently it didn't as the connection came loose. Called and talked with Brooke Geyer and went straight back auto was brought back in shop right away and fixed and now working correctly thumbs up to all More

Professional company great job Can’t say enough good things about what’s the one Chevrolet my service consultant Steve took care of everything drop me off at home pick me up in the Can’t say enough good things about what’s the one Chevrolet my service consultant Steve took care of everything drop me off at home pick me up in the car was done outstanding work by all highly recommend this dealership!!! More

INCORRECT ITEM ORDER BY DEALERSHIP Since my car didn't come equip with spare tire, at time of purchsaing 4 new tires, I requested the best tire taken off my car be used as a spare. I w Since my car didn't come equip with spare tire, at time of purchsaing 4 new tires, I requested the best tire taken off my car be used as a spare. I would need a rim ordered for the tire. Apparently, the rim that was ordered by Mike Rivera, was for a spare tire, not the tire that was removed from the car . Thanks to Steve Kochan, who was very helpful, he will be ordering a spare tire kit that I will be able to fit in my car. More

Excellent and Professional The service center is above and beyond! Very professional and friendly staff. I would definitely recommend purchasing and serving car at this locatio The service center is above and beyond! Very professional and friendly staff. I would definitely recommend purchasing and serving car at this location. The waiting area is very nice. More

The service was fast and efficient, but see below. When I came to pick up, there were two people in the cashier's room. One person was working with someone ahead of me on line and the other was workin When I came to pick up, there were two people in the cashier's room. One person was working with someone ahead of me on line and the other was working on the computer. The person ahead of me had an involved problem and after I waited about five minutes with no one even acknowledging my presence, I asked if the other person could check me out. She did, but both people acted like it was an imposition. Also, when I dropped the car off, I told the service technician that last time I had been there, the display panel had been left with the oil life icon on and I could not remove it, even after reading the manual. He promised to show me how to do it when I returned. When I picked up the car, the tire pressure icon was on and I asked the gentleman at the podium to help me remove it. He could not do so and asked my technician for help. My technician came out and solved the problem, but again acting like this was an imposition. More