Hawthorne Chevrolet - Service Center

Not friendly, do not stand behind their product. UPDATE - demonstrating what matters most to this dealership, I received the following response almost immediately after I posted a negative, and hones UPDATE - demonstrating what matters most to this dealership, I received the following response almost immediately after I posted a negative, and honest, review. This is the general manager of the dealership - still not taking any ownership for the product they sell. Sir, you are the manager of the dealership. I can think of several different ways in which you could have handled this better. Perhaps the most obvious would be to NOT tell a customer that its her problem and not the company's problem. Have you ever thought of offering to assist the customer is discussing the reasonable concerns they have with Chevy - the manufacture you exclusively sell for? The manufacture on the name of your building? As for your comment about the ratings, take a look at the last year or two - the VAST MAJORITY are negative. His response speaks for itself: Private Response Hawthorne Chevrolet responded to this review April 29, 2018 Jessica, please remove my name as being tagged in your post, as in no way am I responsible personally for your experience. I treated you respectfully, and returned your phone calls promptly. As you stated, you are familiar with the arbitration process in NJ for new vehicles, which does not involve the dealer or any rep. I apologized to you for the vehicle service experience. As you can see, our rating is exemplary, and we will receive numerous positive reviews that bury the 1 or 2% of negative ones, There's no purpose served by tagging someone personally who in no way was responsible for the performance aspects of your Chevy car. I'm glad that you found a new car, and hope your experience will be more satisfactory, and wish you well. I bought a brand new 2016 Chevy Malibu, with every possible upgrade, about a year ago. Since that time, I have had to have the steering worked on, the brakes and actual break pedal worked on, the gas and actual gas pedal worked on, two of the four high end tires blew out, the sun roof had to be worked on because it wouldn't close all the way, the parking assist had to be worked on because it failed to operate at all, and the Apple play almost never worked correctly. I was in the shop almost every other month - and for several days at a time. The one and only time I was offered a loaner car, it was a scary, dirty, smelly piece of junk with a bench seat that was broken and I could barely reach the pedals - I was told that was all they had. After that I transferred my service over to Paramus - only to find out they treat you much the same BECAUSE THEY ARE OWNED BY THE SAME COMPANY. I had to be persistent when the brakes went out because they thought I was just a woman who didn't know what ABS felt like. It took them two straight days to figure out there was a software problem - and when the manager called to tell me he actually, no joke, said how grateful I should be because it was serious and I should be proud of myself for being so persistent that I finally connected with HIM so HE could fix it for me. The last straw was a few weeks ago when I was on the highway and alerts start going off and the car brakes itself - from about 65 to 20 - I drove to Hawthorne. I explained I no longer felt safe in the car and I wanted them to buy it back. I was told that it was not their product, nor their problem, and that if I had a problem with the product, I needed to take that up with Chevy. I was able to persuade the manager to offer to buy back the car for a $1,500 LESS than what I was able to ultimately get elsewhere. I will never buy another Chevy again - or any car in its sister agencies. The two dealerships I was forced to work with treated me like a lesser person because I am female, and not only failed to stand behind the produce they sell, they treated me an an UN-VALUED customer and never once extended a simple apology for the hassle I was forced to be going through because of a product they sold. In contrast I just purchased a new Subaru and when the dealer made the tiniest of errors (weather mat in the back wasn't in there) they called, apologized, offered me some free coupons and genuinely cared that I would be inconvenienced by having to go back to the dealership to get the mat - they even offered to have it delivered!! Take my advice - steer clear of Chevy Hawthorne or Paramus. They treat you like you owe them for buying a product. They could take some serious lessons in customer service. Newsflash - we don't have to buy a Chevy from you - we don't even have to buy a Chevy. I bought a $46,000.00 car and I am so glad it wasn't with Hawthorne Chevy. More

Awesome I have been leasing with Hawthorne Chevrolet for 3 years and the service is always top notch .I would not go anywhere else.Every body is always friend I have been leasing with Hawthorne Chevrolet for 3 years and the service is always top notch .I would not go anywhere else.Every body is always friendly More

"Outstanding Service" I have nothing but great things to say about Hawthorne Chevrolet services. Starting from the sales adviser to the rest of the staff. Everyone always p I have nothing but great things to say about Hawthorne Chevrolet services. Starting from the sales adviser to the rest of the staff. Everyone always provide excellent service. They are always very helpful and understanding. Keep up the good work!! More

it was pleasant. Everything was fine. Had a headlight bulb replaced. The waiting room was comfortable and clean. This is the first time I waited there for service. Everything was fine. Had a headlight bulb replaced. The waiting room was comfortable and clean. This is the first time I waited there for service. More

Your service area is excellent and all of the people to That is because the people working there are so nice and super helpful, they explain everything to you. they do not leave any stone unturned. That is because the people working there are so nice and super helpful, they explain everything to you. they do not leave any stone unturned. More

Not satisfied Came in because of a power steering problem on my 2016 Traverse. One problem led to two problems and now it seems things weren't put back together pro Came in because of a power steering problem on my 2016 Traverse. One problem led to two problems and now it seems things weren't put back together properly because now I have a rattling noise in the undercarriage. More

Great job Excellent performance, thanks a lot ,always on time, very friendly, very professional staff, I will recommend this services to all of my friends and f Excellent performance, thanks a lot ,always on time, very friendly, very professional staff, I will recommend this services to all of my friends and family!!!!! More

Efficient service; prudent advice Hawthorne worked on my old Saturn Ion--fixed what needed to be done, and gave me information and a range of options on other work--some of which I app Hawthorne worked on my old Saturn Ion--fixed what needed to be done, and gave me information and a range of options on other work--some of which I approved, and some I deferred. I felt like they had my interests at heart and were giving me good advice as well as good work. More

Service call was handled in a professional matter. Mike Rivera was organized, knowledgeable, provide a personal and courteous touch to the service call and it was pleasure doing business with him. Will Mike Rivera was organized, knowledgeable, provide a personal and courteous touch to the service call and it was pleasure doing business with him. Will recommend friends to visit Mike on future service calls. More

Quick and freindly I am a loyal hawthorne chevy customer. I buy all my cars there get get them serviced there too. I recommend friends to Hawthorne chevy all the tim I am a loyal hawthorne chevy customer. I buy all my cars there get get them serviced there too. I recommend friends to Hawthorne chevy all the time. More