Hawthorne Chevrolet - Service Center

Very helpfull and polite. Helped us a great deal. Bobby was a blessing. He listened to what our needs and financial status. He didn't push us to look at something not in our price range. He went out Bobby was a blessing. He listened to what our needs and financial status. He didn't push us to look at something not in our price range. He went out of he way to get us what we needed and wanted. We are very happy with the choice we made. Will suggest to our friends. Thank you. More

Why People Are Suspicious About Car Dealerships On 04/25 /18 I brought our car in to have the oil changed and tires rotated. I told Brooke Geyer that I would wait and was told it would take an hour On 04/25 /18 I brought our car in to have the oil changed and tires rotated. I told Brooke Geyer that I would wait and was told it would take an hour to an hour and a half okay. After an hour and a half Brooke came for me and told me our car was ready. Iwas also told l had a leak in the oul pan which would be covered by the warranty. I did not tell her the car has a oil leak as invoice #CVCS534375 states. I asked why did she not inform me of this before changing my oil and filter since l now had to bring it back the next day to have the oil pan fixed, after waiting an hour and a half. Also if the oil pan had to be fixed the oil that lm paying for is just going to be drained. I was also told it could not be done that day because it was to late. Her reasons made no sense to me but then I’m not a mechanic and neither is she. I also spoke to l believe Joe Decangj a grey haired gentleman who told me he could save the oil for me. I left paid $56.26 invoice #CVCS5343322 and had to bring the car back the next day to have the oil leak fixed along with another oil and filter change Guess HAWTHORNE CHEVROLET FELT THIS WAY THEY COULD GET PAID TWICE FOR PART OF THE JOBS. More

Poor customer service We brought our car in several times over the years about the Eco button spontaneously going on and off during driving. This problem is easily reproduc We brought our car in several times over the years about the Eco button spontaneously going on and off during driving. This problem is easily reproduced. Every time we brought the car in, we were told the service technician could not reproduce the problem. After years and years of this happening, finally the check engine light went on and the code showed it was related to the Eco button. When I spoke with Steve on Friday, there was no mention that a diagnostic fee would be charged. All of a sudden on Saturday (after not looking at the car earlier in the day and saying they were too busy to work on the car), there will be a diagnostic fee if we want them to look into the Eco button. This problem started soon after we bought the car years ago, but now that they can see the problem finally, nothing will be covered under warranty. We asked for a call back from Joe Decangi (service manager) on Monday but no callback happened. Hopefully this review will lead to at least a phone call. Very poor customer service for a service center always asking for 5 star reviews. More

Great service The service department works with my schedule, and doesn't sell services that are not needed. Everyone that I have dealt with has been wonderful. The service department works with my schedule, and doesn't sell services that are not needed. Everyone that I have dealt with has been wonderful. More

Service update I have been dealing with Hawthorne Chevrolet for many years. Everything about the dealership is top rate. I have purchased and leased cars as well I have been dealing with Hawthorne Chevrolet for many years. Everything about the dealership is top rate. I have purchased and leased cars as well More

Not friendly, do not stand behind their product. UPDATE - demonstrating what matters most to this dealership, I received the following response almost immediately after I posted a negative, and hones UPDATE - demonstrating what matters most to this dealership, I received the following response almost immediately after I posted a negative, and honest, review. This is the general manager of the dealership - still not taking any ownership for the product they sell. Sir, you are the manager of the dealership. I can think of several different ways in which you could have handled this better. Perhaps the most obvious would be to NOT tell a customer that its her problem and not the company's problem. Have you ever thought of offering to assist the customer is discussing the reasonable concerns they have with Chevy - the manufacture you exclusively sell for? The manufacture on the name of your building? As for your comment about the ratings, take a look at the last year or two - the VAST MAJORITY are negative. His response speaks for itself: Private Response Hawthorne Chevrolet responded to this review April 29, 2018 Jessica, please remove my name as being tagged in your post, as in no way am I responsible personally for your experience. I treated you respectfully, and returned your phone calls promptly. As you stated, you are familiar with the arbitration process in NJ for new vehicles, which does not involve the dealer or any rep. I apologized to you for the vehicle service experience. As you can see, our rating is exemplary, and we will receive numerous positive reviews that bury the 1 or 2% of negative ones, There's no purpose served by tagging someone personally who in no way was responsible for the performance aspects of your Chevy car. I'm glad that you found a new car, and hope your experience will be more satisfactory, and wish you well. I bought a brand new 2016 Chevy Malibu, with every possible upgrade, about a year ago. Since that time, I have had to have the steering worked on, the brakes and actual break pedal worked on, the gas and actual gas pedal worked on, two of the four high end tires blew out, the sun roof had to be worked on because it wouldn't close all the way, the parking assist had to be worked on because it failed to operate at all, and the Apple play almost never worked correctly. I was in the shop almost every other month - and for several days at a time. The one and only time I was offered a loaner car, it was a scary, dirty, smelly piece of junk with a bench seat that was broken and I could barely reach the pedals - I was told that was all they had. After that I transferred my service over to Paramus - only to find out they treat you much the same BECAUSE THEY ARE OWNED BY THE SAME COMPANY. I had to be persistent when the brakes went out because they thought I was just a woman who didn't know what ABS felt like. It took them two straight days to figure out there was a software problem - and when the manager called to tell me he actually, no joke, said how grateful I should be because it was serious and I should be proud of myself for being so persistent that I finally connected with HIM so HE could fix it for me. The last straw was a few weeks ago when I was on the highway and alerts start going off and the car brakes itself - from about 65 to 20 - I drove to Hawthorne. I explained I no longer felt safe in the car and I wanted them to buy it back. I was told that it was not their product, nor their problem, and that if I had a problem with the product, I needed to take that up with Chevy. I was able to persuade the manager to offer to buy back the car for a $1,500 LESS than what I was able to ultimately get elsewhere. I will never buy another Chevy again - or any car in its sister agencies. The two dealerships I was forced to work with treated me like a lesser person because I am female, and not only failed to stand behind the produce they sell, they treated me an an UN-VALUED customer and never once extended a simple apology for the hassle I was forced to be going through because of a product they sold. In contrast I just purchased a new Subaru and when the dealer made the tiniest of errors (weather mat in the back wasn't in there) they called, apologized, offered me some free coupons and genuinely cared that I would be inconvenienced by having to go back to the dealership to get the mat - they even offered to have it delivered!! Take my advice - steer clear of Chevy Hawthorne or Paramus. They treat you like you owe them for buying a product. They could take some serious lessons in customer service. Newsflash - we don't have to buy a Chevy from you - we don't even have to buy a Chevy. I bought a $46,000.00 car and I am so glad it wasn't with Hawthorne Chevy. More

Awesome I have been leasing with Hawthorne Chevrolet for 3 years and the service is always top notch .I would not go anywhere else.Every body is always friend I have been leasing with Hawthorne Chevrolet for 3 years and the service is always top notch .I would not go anywhere else.Every body is always friendly More

"Outstanding Service" I have nothing but great things to say about Hawthorne Chevrolet services. Starting from the sales adviser to the rest of the staff. Everyone always p I have nothing but great things to say about Hawthorne Chevrolet services. Starting from the sales adviser to the rest of the staff. Everyone always provide excellent service. They are always very helpful and understanding. Keep up the good work!! More

it was pleasant. Everything was fine. Had a headlight bulb replaced. The waiting room was comfortable and clean. This is the first time I waited there for service. Everything was fine. Had a headlight bulb replaced. The waiting room was comfortable and clean. This is the first time I waited there for service. More

Your service area is excellent and all of the people to That is because the people working there are so nice and super helpful, they explain everything to you. they do not leave any stone unturned. That is because the people working there are so nice and super helpful, they explain everything to you. they do not leave any stone unturned. More