Hawthorne Chevrolet - Service Center

Oil change and tire rotation when i pucks up the car, i Never spoke to anyone about the service if it was good or not or what to expect at the next service and tire rotation when i pucks up the car, i Never spoke to anyone about the service if it was good or not or what to expect at the next service More

Great service Service rep was very nice and very helpful. An oil change and tire rotation was less expensive than those 10 minute drive through places! I would def Service rep was very nice and very helpful. An oil change and tire rotation was less expensive than those 10 minute drive through places! I would definitely recommend Hawthorne Chevy for servicing your car More

Very helpfull and polite. Helped us a great deal. Bobby was a blessing. He listened to what our needs and financial status. He didn't push us to look at something not in our price range. He went out Bobby was a blessing. He listened to what our needs and financial status. He didn't push us to look at something not in our price range. He went out of he way to get us what we needed and wanted. We are very happy with the choice we made. Will suggest to our friends. Thank you. More

Always a pleasant experience. Making appointments and dealing with the staff as always been very easy and pleasant. They check you in and out in a timely fashion. The courtesy sh Making appointments and dealing with the staff as always been very easy and pleasant. They check you in and out in a timely fashion. The courtesy shuttle is also a nice and convenient feature. More

Outstanding Customer Service Hawthorne Chevrolet is an outstanding Chevrolet dealerships in terms of Sales, and Customer Service after the sale! The Service Department is #1! The Hawthorne Chevrolet is an outstanding Chevrolet dealerships in terms of Sales, and Customer Service after the sale! The Service Department is #1! The technicians are very knowledgeable and efficient! The entire Service Staff is focused, professional and efficient! Hawthorne Chevrolet is the best Chevrolet dealership in New Jersey! They are the only Chevrolet Dealership that has serviced our Malibu since we purchased it from them in 2010, and the vehicle now had 113,000 plus miles, and it still drives like a new vehicle! When we have our vehicle serviced, we also stop by the showroom to look at the beautiful new Chevrolet vehicles! One of these days we will purchase another Chevrolet from Hawthorne! More

Stress Free!!! Went in for an oil change and everything went smoothly. My service writer Mike was knowledgable and friendly. Very comfortable waiting area and grea Went in for an oil change and everything went smoothly. My service writer Mike was knowledgable and friendly. Very comfortable waiting area and great coffee, More

Why People Are Suspicious About Car Dealerships On 04/25 /18 I brought our car in to have the oil changed and tires rotated. I told Brooke Geyer that I would wait and was told it would take an hour On 04/25 /18 I brought our car in to have the oil changed and tires rotated. I told Brooke Geyer that I would wait and was told it would take an hour to an hour and a half okay. After an hour and a half Brooke came for me and told me our car was ready. Iwas also told l had a leak in the oul pan which would be covered by the warranty. I did not tell her the car has a oil leak as invoice #CVCS534375 states. I asked why did she not inform me of this before changing my oil and filter since l now had to bring it back the next day to have the oil pan fixed, after waiting an hour and a half. Also if the oil pan had to be fixed the oil that lm paying for is just going to be drained. I was also told it could not be done that day because it was to late. Her reasons made no sense to me but then I’m not a mechanic and neither is she. I also spoke to l believe Joe Decangj a grey haired gentleman who told me he could save the oil for me. I left paid $56.26 invoice #CVCS5343322 and had to bring the car back the next day to have the oil leak fixed along with another oil and filter change Guess HAWTHORNE CHEVROLET FELT THIS WAY THEY COULD GET PAID TWICE FOR PART OF THE JOBS. More

Poor customer service We brought our car in several times over the years about the Eco button spontaneously going on and off during driving. This problem is easily reproduc We brought our car in several times over the years about the Eco button spontaneously going on and off during driving. This problem is easily reproduced. Every time we brought the car in, we were told the service technician could not reproduce the problem. After years and years of this happening, finally the check engine light went on and the code showed it was related to the Eco button. When I spoke with Steve on Friday, there was no mention that a diagnostic fee would be charged. All of a sudden on Saturday (after not looking at the car earlier in the day and saying they were too busy to work on the car), there will be a diagnostic fee if we want them to look into the Eco button. This problem started soon after we bought the car years ago, but now that they can see the problem finally, nothing will be covered under warranty. We asked for a call back from Joe Decangi (service manager) on Monday but no callback happened. Hopefully this review will lead to at least a phone call. Very poor customer service for a service center always asking for 5 star reviews. More

Great service The service department works with my schedule, and doesn't sell services that are not needed. Everyone that I have dealt with has been wonderful. The service department works with my schedule, and doesn't sell services that are not needed. Everyone that I have dealt with has been wonderful. More

Service update I have been dealing with Hawthorne Chevrolet for many years. Everything about the dealership is top rate. I have purchased and leased cars as well I have been dealing with Hawthorne Chevrolet for many years. Everything about the dealership is top rate. I have purchased and leased cars as well More