Hawthorne Chevrolet - Service Center

Service review I have dealt with Steve Kochan for many years and he’s has been a great service writer. Every time I call for service it’s always within a couple da I have dealt with Steve Kochan for many years and he’s has been a great service writer. Every time I call for service it’s always within a couple days to fit me in. I dealt with Mike Rivera when I had my truck in a couple weeks ago for a simple oil change tire rotation and fluid check. when I got home I decided to check to see if there is any oil leaking from under the truck so it didn’t stain my driveway and that was ok but when I checked the brake fluid level they topped it off and the cap fell off because it was not secured correctly. It fell between the steering box and the frame and I had to reach down on a 200+ degree engine and practically burn my arm trying to get this and replace it. I called and left a message for Mike and he called back a little while later apologizing what had happened. There was also oil marks on the plastic radiator support cover that I had to clean. I know these are minor items that were wrong but should not have happened from a certified mechanic/dealer . More

Recall part Over all very good, it was a Monday morning and the waiting room was packed. It took an hour and 15 minutes a bit longer than usual Over all very good, it was a Monday morning and the waiting room was packed. It took an hour and 15 minutes a bit longer than usual More

overall service is excellent My Trax needed 10,000 service. Service department was quick, efficient, and did a complete job, as they always do. Started going there several years My Trax needed 10,000 service. Service department was quick, efficient, and did a complete job, as they always do. Started going there several years ago when my Saturn Vue and wife's Saturn Aura both needed service and found their service excellent. More

Prompt, very attentive and courteous. We needed a road test to help identify a possible issue with acceleration. Our service rep. was most responsive and did an excellent road test. We needed a road test to help identify a possible issue with acceleration. Our service rep. was most responsive and did an excellent road test. More

Great Customer Service The service advisors at Hawthorne Chevy are always helpful and extremely responsive. I highly recommend this dealership for both service and they hav The service advisors at Hawthorne Chevy are always helpful and extremely responsive. I highly recommend this dealership for both service and they have a great sales department as well. More

Second to None! The service department personnel are knowledgeable, courteous and extremely helpful! Mike was very patient and professional. He explained what neede The service department personnel are knowledgeable, courteous and extremely helpful! Mike was very patient and professional. He explained what needed to be done and why. I am confident that my vehicle is is A+ condition. More

Repair of broken side view mirror Order part. Painted part. Only had to tie up car for 2 hours. Provided transportation to work and later pick me up to get car Order part. Painted part. Only had to tie up car for 2 hours. Provided transportation to work and later pick me up to get car More

Oil change was quick and really no wait Car needed to be serviced not a bad experience, my car was taken in before appointment time and I did not wait to long. Great experience Car needed to be serviced not a bad experience, my car was taken in before appointment time and I did not wait to long. Great experience More

result of visit could have been better they did not find the problem & the problem occurred again soon after leaving service. it involves the rear backup system. will have to leave the ca they did not find the problem & the problem occurred again soon after leaving service. it involves the rear backup system. will have to leave the car longer next time More

They fixed the problem in short order They did a great job replacing the transmission cable. They dropped me off and picked me up when the job was finished. Worked out well. They did a great job replacing the transmission cable. They dropped me off and picked me up when the job was finished. Worked out well. More