Hawthorne Chevrolet - Service Center

Disgusted by the behavior and service from Hawthorne Chevy Dear Joe in Service; I want to remind you of a conversation we had, in your office, on December 26th. I came to you after meeting with both Steve Dear Joe in Service; I want to remind you of a conversation we had, in your office, on December 26th. I came to you after meeting with both Steve in Service and Dennis in Sales. Dennis was positive that you could help me, in fact, he said you were the only one who could help me. If you remember, this was the Fifth time my Wife’s Traverse was brought in for service since the end of October. I’m not sure that you ever apologized for our troubles. You did say this was the first time you were hearing of this, but in your defense, you were on vacation the fourth time the car came in. Clearly you were working during the third time the car was towed in, and in your words, someone should have told you about this on the second visit. So, I don’t know that vacation is much of a defense. When I pressed you for next steps you were insistent that we needed to start from scratch. I am happy that Steve was there at the time, because I feel like he did a fairly good job of recapping the situation so far: ‘faulty’ battery, dealership broken conductor that was replaced, new board for something and a new fuse block in the engine compartment. Still the battery drained a fifth time. After the recap, you had no answers and directed me to “Open a claim with GM.” No instructions were offered with this, no further guidance, only your assurance that you had been “doing this a long time and this what you have to do.” You were the third person I had contacted to get some assistance and your absolute willing ness to brush me off was not appreciated. If the only way to get help with the car I bought from your dealership, that is still under warranty, and that your Service department damaged when changing the battery, is to open a claim with GM, I don’t see how my request that You open the ticket could be met with such hostility. You yelled at me. An adult customer, standing in your office, with your underling in the room and adjacent areas, who had brought his car in for service the fifth time for the same issue! Unprofessional does not cover it. I am sure you are aware that I clearly and loudly expressed my disappointment to Dennis on my way out. His desperate attempt to direct me to person number four to complain to was soundly rejected. It is no surprise to me that I have not heard anything from you, your department, or from GM (I did open a ticket with them.) I hope you are satisfied the level of service you provide and I hope you feel victorious because my wife still doesn’t have a car. I continue to waste my time trying to get the issue resolved for her. Not to mention that I am paying a lease on a car I am unable to drive. Not to mention the obvious safety issue this car has become to my family. Not to mention you left us without a car over the Christmas Weekend and Holiday with not even an apology. I am disgusted by your behavior and the service from Hawthorne Chevy. More

Hawthorne Chevrolet is the place for Professional Service Steve Kochan deserves special recognition. Steve is professional, courteous, respectful, knowledgeable and efficient. He clearly cares about customers Steve Kochan deserves special recognition. Steve is professional, courteous, respectful, knowledgeable and efficient. He clearly cares about customers. Steve always takes the tine to explain things in a straightforward manner. Employees like Steve build customer loyalty. More

rear brakes low Brought truck in for rear rotors and pads. Also found leaking axle seal and repaired both items. They are good people to deal with and fair. Brought truck in for rear rotors and pads. Also found leaking axle seal and repaired both items. They are good people to deal with and fair. More

Great service is what you hope for and that is exactly what you get. The entire team is friendly , knowledgeable, and very professional thru the whole process . is what you hope for and that is exactly what you get. The entire team is friendly , knowledgeable, and very professional thru the whole process . More

Oil change Went in for an oil change. They were waiting for me at my appointment time.Whole service took 45 min. They were very prompt and efficient. Extremely Went in for an oil change. They were waiting for me at my appointment time.Whole service took 45 min. They were very prompt and efficient. Extremely friendly staff. More

Considerate Mike kept me consistently updated on workmanship. Lender car was very considerate. Overall great service for an unfortunate repair on my leased 22 mon Mike kept me consistently updated on workmanship. Lender car was very considerate. Overall great service for an unfortunate repair on my leased 22 month old Cruze. More

Thorough Steve in the service department was very thorough with figuring out an issue with my vehicle. He continued to investigate until they located the probl Steve in the service department was very thorough with figuring out an issue with my vehicle. He continued to investigate until they located the problem and got me a loner right away. More

Vehicle pulls hard to left after service.. Road test? Went in for brake problem. Vehicle now pulls hard left. Was told it was road tested. Really? Can’t take hand off wheel, it will go straight to cur Went in for brake problem. Vehicle now pulls hard left. Was told it was road tested. Really? Can’t take hand off wheel, it will go straight to curb More

Old fashion work ethic. Everything I asked to be done and it was done well. I am never disappointed at Hawthorne Chevrolet. I have been coming here for many years. Everything I asked to be done and it was done well. I am never disappointed at Hawthorne Chevrolet. I have been coming here for many years. More

Wouldn't recommend dealership My first experience with Hawthorne Chevrolet was for an oil change. I made an appt. a couple days beforehand went with my 2 small children and waited My first experience with Hawthorne Chevrolet was for an oil change. I made an appt. a couple days beforehand went with my 2 small children and waited for 2 hrs. I checked with the receptionist a couple times (after seeing ppl. that come in after me leave before me) and she wasn't able to give me an answer. My second experience was getting part of my exhaust replaced. I called on a Friday and they fit me in in the late afternoon and was told that they had to order a part and it would take about a week. Gave the service rep. my cell to contact me when part arrived and he called my house phone. Made an appt. the next Saturday and spoke with a couple diff. ppl. to make appt. and finally spoke with service rep. to find out how long it would take. When I arrived for appt. a diff. service rep. greeted me asking me what I was there for and if I had an appt. After 45 mins. of waiting (thinking they were working on my car) the service rep. told me that they didnt have the part and that it was backordered. I told him the service rep. that I spoke with called left me a message and I also spoke with him. After looking harder they found it. I also noticed that they don't make eye contact or look at you when communicating or speak to you using your name. I feel like I was just another customer and number. More