Hawthorne Chevrolet - Service Center

Satisfied with the competent service The people I encountered were friendly and competent. The time I waited was not long for the work I had done. I would not hesitate to recommend Hawtho The people I encountered were friendly and competent. The time I waited was not long for the work I had done. I would not hesitate to recommend Hawthorne Chevrolet to anyone More

Horrible Waste of time and I got treated like I was a bother because it was Saturday and short staffed. I was sent home with no service and no outcome when sen Waste of time and I got treated like I was a bother because it was Saturday and short staffed. I was sent home with no service and no outcome when sent from GMC. More

It was good but I have some concerns which is listed below But my vehicle was out in demo mode which prevented me from connecting to my bluetooth. Please address my concerns. I hope to hear from you as soon a But my vehicle was out in demo mode which prevented me from connecting to my bluetooth. Please address my concerns. I hope to hear from you as soon as possible More

Good Work I would recommend Hawthorne Chevrolet for service, but not on a Saturday. I wanted an oil change, my front hubcap seems to be loose and my check engi I would recommend Hawthorne Chevrolet for service, but not on a Saturday. I wanted an oil change, my front hubcap seems to be loose and my check engine light had flashed on two occasions since my last visit. I know they were busy (the service guy made sure I knew that) so I only got a desperately needed oil change done and made an appointment for the other things in two weeks, on a weekday. I would have thought that at the very least they would have run the diagnostics on the check engine light issue. You would have thought that I was not the source of the company's income, but a pest of some kind. I felt they didn't want customers on a Saturday. The oil change was fine and the lady who made a new appointment for me was great -- very helpful and willing to take the time to assist. More

Courtesy, Professionalism and efficiency Mike Rivera is always a gentleman and efficient. It’s a pleasure to have my vehicles serviced here. Never disappointing and the only place I will go Mike Rivera is always a gentleman and efficient. It’s a pleasure to have my vehicles serviced here. Never disappointing and the only place I will go. More

Made appt. They were on time and I was out in about an hour. See above. Geez, I said it all above. Only issue which I addressed at the time was the kid who drove my vehicle around to the shop area spun the tires See above. Geez, I said it all above. Only issue which I addressed at the time was the kid who drove my vehicle around to the shop area spun the tires. I don't drive my vehicle like that and no one else should either. More

Superior service I am always greeted with a smile and treated with the upmost respect All the service managers are very professional and understanding to my needs I am always greeted with a smile and treated with the upmost respect All the service managers are very professional and understanding to my needs More

Evaluate exhaust system and give care a once over Came to have exhaust system checked for leak. They said the area of concern was a normal location for a “weep hole.” I had some routine maintenance do Came to have exhaust system checked for leak. They said the area of concern was a normal location for a “weep hole.” I had some routine maintenance done, which I count on them for keeping me on schedule with recommended timeline. Ever since I have had them doing that, the Traverse has run perfectly and is optimally maintained. I do not need to worry about anthing, since they keep track. The Service bay is very clean! More

Quick and easy I scheduled my car for an oil change, tire rotation, and new wiper blades thru the service link on the website. I was sent a confirmation email as I scheduled my car for an oil change, tire rotation, and new wiper blades thru the service link on the website. I was sent a confirmation email as well as a reminder the day before. When I arrived, the service center was obviously very busy, but I was checked in quickly. There's a good wifi signal in the waiting room as well as free coffee and comfortable chairs, so hanging around was no problem. I waited about an hour and 10 minutes for my car to be finished, which, considering how busy the place was, was not unreasonable to me. Steve my service rep, and the cashier (didn't get her name, sorry) were both polite and professional in their dealings with me- they explained everything to me about the service I received, what the costs would be, etc- so I was kept well informed as to what was going on the whole time I was there. So to review; it was easy to make my service appointment, the staff treated me professionally, and the wait was of reasonable length in a comfortable place. I'm very satisfied with this experience. More

Perfect service I came in for a door handle replacement. Steve checked and the part was in stock. My vehicle was taken in and within an hour and a half, my vehicle wa I came in for a door handle replacement. Steve checked and the part was in stock. My vehicle was taken in and within an hour and a half, my vehicle was repaired. Steve (and the unknown mechanic) did a great job. More