Hawthorne Chevrolet - Service Center

Where do I begin We made appt explaining we need our suburban over the weekend, as we have 4 children and the only vehicle we own that can fit our family. We were conf We made appt explaining we need our suburban over the weekend, as we have 4 children and the only vehicle we own that can fit our family. We were confirmed that we would have the car back by the weekend. Friday afternoon we were told to the car was ready and to come get it. During the ride home we noticed the A/C was not fixed. We called the service center and told to bring the car back. Which we did..the service rep said he could not explain why the a/c was not fixed and they would need the car again. I informed the service rep we were promised the car would be returned by the weekend and we needed a loaner vehicle to accommodate our family. We were told they had no loaners available or could not provide us a vehicle. I’m not sure your service department has loaner cars...as we have never been given one. This morning we were notified that the car was in fact never repaired, although the paperwork stated it was fixed. We were told that the car needed to stay at the dealership to wait for the technician. Now here we are on a beautiful Saturday afternoon and my family has to sit in the house as we cannot leave. This level of service is unacceptable. Besides the time and frustration, we have had to pay babysitters to watch our kids to make multiple trips to your dealership. we are ready to purchase a new vehicle today, however we will NOT be doing that at your dealership. Besides this terrible service experience, we have made multiple attempts to deal with your sale department to discuss our new vehicle options. All of which has been ignored. More

Excellent customer service Mike Rivera and Steve Kochan - the best. I will always go to them. DeSimone from sales...great to work with. They all make you a priority. Mike Rivera and Steve Kochan - the best. I will always go to them. DeSimone from sales...great to work with. They all make you a priority. More

almost home Always had great service and was treated respectfully. Waiting room is clean and chairs are comfortable coffee machine offers nice selection and the f Always had great service and was treated respectfully. Waiting room is clean and chairs are comfortable coffee machine offers nice selection and the free Wi-Fi strong signal More

Service Review Once again the service from Hawthorne Chevrolet and Mike have been excellent. They find the problem, text me the problem and the cost as well as the t Once again the service from Hawthorne Chevrolet and Mike have been excellent. They find the problem, text me the problem and the cost as well as the time needed for the repair. More

Very organized & comfortable accommodations in the waiting Everyone was very courteous & helpful! Explained what was being done & asked if I needed anything. The waiting area was very comfortable and bright an Everyone was very courteous & helpful! Explained what was being done & asked if I needed anything. The waiting area was very comfortable and bright and the wait time was what they said it would be. More

Clean friendly on time. Very happy. Answered my questions an Clean friendly and professional. Everyone was helpful and my questions were answered. I would definitely recommend this dealership for new used or lea Clean friendly and professional. Everyone was helpful and my questions were answered. I would definitely recommend this dealership for new used or leased cars. Very happy here. More

Easy going friendly atmosphere Very happy and pleased with my first service appointment. The staff was friendly and my vehicle was serviced quick. Look forward to bringing my vehicl Very happy and pleased with my first service appointment. The staff was friendly and my vehicle was serviced quick. Look forward to bringing my vehicle back for service in the future. More

Recall service Contacted by chevrolet to bring my volt in for recall computer module service called made appt next day brought car in work completed in 2 hours every Contacted by chevrolet to bring my volt in for recall computer module service called made appt next day brought car in work completed in 2 hours everyone friendly and efficent car runs fine More

Horrible service and they don’t care. Vehicle was in for service and alignment. When dropped off it had one issue after picking up it had multiple issues. Service team was full of excuses Vehicle was in for service and alignment. When dropped off it had one issue after picking up it had multiple issues. Service team was full of excuses and blamed everything from the age of the vehicle to me for not maintaining it it, which both are not valid at all. I would not recommend anyone using Hawthorne Chevrolet, in fact I would suggest running far away from these people. More

Oil change Oul change was completed in a timely manner and at a good price. No pushiness about other neefed service so I didn’t feel any pressure Oul change was completed in a timely manner and at a good price. No pushiness about other neefed service so I didn’t feel any pressure More