Hawthorne Chevrolet - Service Center

Scheduled service made easy The dealership and the service department are and have been, excellent. I was in and out in about an hour and while this was a scheduled service, I The dealership and the service department are and have been, excellent. I was in and out in about an hour and while this was a scheduled service, I know I can trust my car to Hawthorne Chevy if it was a more involved repair. More

Customer Service From beginning to end. Excellent Customer Service. Very impressed with the accommendations given to people waiting for their car. Very clean waiting r From beginning to end. Excellent Customer Service. Very impressed with the accommendations given to people waiting for their car. Very clean waiting room & shop. Fast service along with pleasant & professional people. Would definitely go back to this shop. More

Situation with a transmission General Motors handling of this situation (transmission held hostage in a warehouse in Michigan) was totally and completely unacceptable. HOWEVER, I c General Motors handling of this situation (transmission held hostage in a warehouse in Michigan) was totally and completely unacceptable. HOWEVER, I could not have asked for more from Hawthorne Chevy on how they did the best that they could in this unfortunate disaster. Mr. Michael Rivera was wonderful through the entire process. He was understanding, supportive and knew enough not to give me lip service. His honesty and transparency was most appreciated. The manager of the Service center also was understanding. I imagine this situation wasn’t pleasant front their end either. Give Mr. Rivera a bonus for this...he deserves it! More

great service team We have 3 Tahoe vehicles, servicing them often as we put on many miles. The service team at Hawthorne Chevy is great! They are efficient, courteous, f We have 3 Tahoe vehicles, servicing them often as we put on many miles. The service team at Hawthorne Chevy is great! They are efficient, courteous, friendly and up front about all costs. They are looking out for their customers! More

Basic periodic service Setting up the appointment was easy, I got it on my requested date of a Saturday morning. wait time was minimal. This is why I've been using them for Setting up the appointment was easy, I got it on my requested date of a Saturday morning. wait time was minimal. This is why I've been using them for years. More

No incentive for loyalty I receive coupons for free Multi-point inspections all the time. But when I bring my car in for major work, you don’t check the car out, ensuring my c I receive coupons for free Multi-point inspections all the time. But when I bring my car in for major work, you don’t check the car out, ensuring my car is kept in excellent running condition. I just had the exhausted system replaced and now I hear muffler noise and see rust. Makes me wonder why I go to your dealership. More

Too expensive, too slow Just too expensive. They took my car in for 4 days basically couldn't do anything cause they claimed they were typically busy on weekends. So I gues Just too expensive. They took my car in for 4 days basically couldn't do anything cause they claimed they were typically busy on weekends. So I guess its not first come first served. More

Not up to par Service seems to be slacking from previous. Picked up car after six. Oil change cost higher than advertised. No report of 27 point check provided as p Service seems to be slacking from previous. Picked up car after six. Oil change cost higher than advertised. No report of 27 point check provided as previous. Don't know if it was even performed. No indication on invoice that tire rotation was performed. Been a customer for many years and would expect better attention to detail. More

Service Awesome sales and service at Hawthorne I Would definitely recommend to all friends and family. They are kind and courteous and very fair with all th Awesome sales and service at Hawthorne I Would definitely recommend to all friends and family. They are kind and courteous and very fair with all that they do More

Amazing service! Amazing treatment! From the moment you walk in the service center of Hawthorne Chevrolet, they treat you like you are part of their family! And that’s done with lots of From the moment you walk in the service center of Hawthorne Chevrolet, they treat you like you are part of their family! And that’s done with lots of respect and professionalism! More