Hawthorne Chevrolet - Service Center

Great communication Can only say anything but good words when it comes to Hawthorne Chevy. Unfortunately, my care needed service on an issue that happened previously and Can only say anything but good words when it comes to Hawthorne Chevy. Unfortunately, my care needed service on an issue that happened previously and my car needed to stay in the shop longer than expected. Was a little annoyed there was no loaner, especially since my car was in for 2 days. More

First oil change Was very happy called for an appt they got me in and said it would be ready in an hour and it was. No issues. Was very happy called for an appt they got me in and said it would be ready in an hour and it was. No issues. More

Fantastic Only Hawthorne Chevy can get your air conditioning fixed the day before they're supposed to even look at it they're just simply amazing Only Hawthorne Chevy can get your air conditioning fixed the day before they're supposed to even look at it they're just simply amazing More

Service Department I love this service department. The employees are so helpful and accommodating. Mike Rivera and Brooke Geyer always go out of their way to meet my cra I love this service department. The employees are so helpful and accommodating. Mike Rivera and Brooke Geyer always go out of their way to meet my crazy hectic schedule. For that, I am extremely appreciative. More

My Chevrolet Trax was recalled for front end problems and I I would not recommend the Chevrolet dealership to anyone the car that was given to you to use while my car was being serviced for a recall was a mess I would not recommend the Chevrolet dealership to anyone the car that was given to you to use while my car was being serviced for a recall was a mess and dangerous to drive More

Poor Diagnosis / Hungry Service Representation Two times in a row the service Rep chose to do the more expensive job 1st, then, finding the source of the problem or, so called additional problem i Two times in a row the service Rep chose to do the more expensive job 1st, then, finding the source of the problem or, so called additional problem is something else, indicating that the 1st expensive job was mandatory but, did not take photos or save the so called faulty part. Very questionable servicing but, not uncommon with dealerships. I had poor servicing with an affiliated (same owner) dealership at GM in Mahwah whereby, the mechanic stole / exchanged the underpart of the dashboard that had an additional charging unit and replaced it with another. More

Awesome service department I must say from the moment I drove in the service was awesome. The guys greeting me at the podium were super friendly and made sure I was taken care o I must say from the moment I drove in the service was awesome. The guys greeting me at the podium were super friendly and made sure I was taken care of immediately. Al H. is the best. He was very friendly from the get go and made me feel very comfortable leaving my truck with him. He took care of the problem I had so quickly. I was amazed how quickly he called me to let me know he was done. If that wasn’t enough, he called me again after following up and finding out about my warranty. Awesome! I’m sure I will be buying my next vehicle at Hawthorne again. Looking forward to it. Thank you!! More

Liftgate, Brake, and oil change Service I needed new brake rotors and an oil change. Was done complete and timely. Lift gate would not open. Switch was bad and on back order. Steve was in co I needed new brake rotors and an oil change. Was done complete and timely. Lift gate would not open. Switch was bad and on back order. Steve was in constant communication and had the switch bypassed so I can continue using the lift gate until the switch is back in stock. More

Friendly & Efficient! Friendly staff, courtesy oil change on Lease Vehicle. Clean & comfortable waiting lounge area. This is my 3rd Lease with Hawthorne Chevrolet, and the Friendly staff, courtesy oil change on Lease Vehicle. Clean & comfortable waiting lounge area. This is my 3rd Lease with Hawthorne Chevrolet, and the service has always been great! More

Everything was perfect Everyone was very professional and courteous service was done quickly and efficiently Everyone in the service department was very knowledgeable and he Everyone was very professional and courteous service was done quickly and efficiently Everyone in the service department was very knowledgeable and helpful no problems at all More