Hawthorne Chevrolet

Let me say first that Hawthorne Chevy is a reputable dealer, has been in business for a long time, has an above average inventory, provided a competitive price (But not the best) and they know how to ge dealer, has been in business for a long time, has an above average inventory, provided a competitive price (But not the best) and they know how to get people to buy cars. The last item I mentioned is the main reason I did not lease my Traverse there. The showroom experience was the prototypical, playbook, high-pressure, double-teaming, don't-let-the-customer-leave type of experience that most people have come to dread when car shopping. I walked in to simply get a price for a lease. After a short test drive, I spent more than 90 minutes... First with a salesman. Then he brought in a sales manager to do some double-teaming, (I guess) when he felt he was not getting me to collapse. There were all the standard sales ploys, from wanting to "package" a deal with the lease and my trade-in (instead of treating them as two separate transactions as is always recommended), to asking me how much I can afford per month instead of giving me a price for the vehicle I was interested in, to the old "let's disappear for 15 - 20 minutes and let the customer sit alone wondering whats going on" ploy. They threw every car salesman's pressure tactic in the book at me, including the last ditch effort as I left. I was told that leasing deals would be changing in two days, so I may not be able to get the same deal if I come back beyond that time. In the end, the price was competitive, but as I said, not the best. The pressure tactics and obfuscation they used to wear me down was a total turn off. As for the trade in, I did my homework and knew it was not worth much, however they offered me 30% less than I wound up getting without quibbling at another dealership. In short, if you don't mind salesmen's attempts at wearing you down and trying to confuse you to get you to buy a car, you might enjoy the "experience" at Hawthorne Chevrolet. As for me, I leased from a dealer with no pressure, no text book sales tactics, and a better price. More

Overall I am a happy camper. I met JR (sales) and he walked me through the entire process. I received a price quote over the internet and they not only honored the quote, but saved me a little more than walked me through the entire process. I received a price quote over the internet and they not only honored the quote, but saved me a little more than I thought. There were some hurdles to overcome and Rob Z (SM), quickly resolved those issues. I was ok with everything else and I was able to take my new car home that day! I will be back for service gentleman. Myself and my husband will go back to Hawthorne Chevy. More

Emilio and Hawthorne Chevy were TREMENDOUS! I was able to work with them online due to a hectic schedule. Emilio was easy to work with and got me the price and accessories that I needed. The car was ready wh work with them online due to a hectic schedule. Emilio was easy to work with and got me the price and accessories that I needed. The car was ready when I got there, the service manager even introduced himself to me. No pressure from the finance dept as well. I will recommend Emilio to all my friends. Thanks Emilio! More

I purchased an 2008 HHU - new three years ago- from Hawthorne Chevy. Went back August 2009 - almost at the end of the warranty period. Told the "service team" that my radio wasn't able to pick up WCBS Hawthorne Chevy. Went back August 2009 - almost at the end of the warranty period. Told the "service team" that my radio wasn't able to pick up WCBS News 88- AM. The station would become difficult to listen to. Was advised after three service visits that: "Its a weak station" and the "service technicians at Chevy said there's no fix available". They gave me a rental car - another chevy - that looked terrible, smelled of smoke, and the back seat had the remains of vomit on the seat - but - CBS Newsradio 88 came in loud and clear - when traveling the same roads. Was told that - no fix available - basically - tough luck. I found the fix--------traded it in on a new Toyota RAV 4- 2010, now the radio works just fine!!!!!!!!!! Will never buy another Chevy - never buy a car from this dealership!!!!!!!!!! More

Dealer is totally incompetant. took 2 trips to dealership to pick the car up when was promised first time. Issues with new car were not attended to even tho they had 10 days to do so. Car was not prepped cor to pick the car up when was promised first time. Issues with new car were not attended to even tho they had 10 days to do so. Car was not prepped correctly, mal alighned headlamps/foglamps, scratches. Person sleeping in car when I wnet to look at it and to top it all off, plates didnt arrive before temp expired, even though after I contacted them 2 days before the temp expired the dealer confirmed plates were in upstairs. Dealer's response:We dropped the ball?!?!?!?!? More

i purchased a new truck in 2002 with no problems.went back recently because they called me to tell me i could get out of my lease early.i explained that the truck had a decent amount of dents and scratch back recently because they called me to tell me i could get out of my lease early.i explained that the truck had a decent amount of dents and scratches,they told me to come in any way.went to the dealership and met dennis johnson(salesman).told him what i was interseted in and we started talking prices.then he asked what i was trading in.i told him the mileage and that there was damage on the truck.he said i would have to pay for the milage but NOT TO WORRY ABOUT THE DAMAGE.so i didn't.to make a long storry short i bought the truck and two weeks later i get a bill from the lease comp. looking for 2,800$ for the damage on the truck.i called DENNIS JOHNSON and he said that i was responsible for the damage and there was nothig he could do about.when i talked to the manager JEFF DIBIASI he didn't want to hear about it.i know that salesman do what they have to do to get you to buy but there is a line.when you have to decieve people to get to buy i feel that is crossing the line. More