Hawthorne Chevrolet

My wife and I bought a gently used '09 Chevy TrailBlazer (fully loaded) that we found on AutoTrader.com. Ray worked with us on the test drives and the paperwork process while Darric was the sales manager w (fully loaded) that we found on AutoTrader.com. Ray worked with us on the test drives and the paperwork process while Darric was the sales manager who pulled no punches and was brutally honest with the pricing (we made a deal pretty quickly). Cheri, as the Internet sales manager, was excellent establishing the first lines of communication and actually brought us into the dealership after facilitating an appointment to see this vehicle and one other. Keith quickly processed the financing paperwork and got us out the door. These guys are all about solutions. The vehicle was missing a navidation CD - solved. The manual was missing - also solved. Car was detailed on the spot and were driving to lunch less than three hours after stepping through the door. A fantastic experience and we will probably return for our next Chevy even though they're over an hour's drive from where we live! More

You were very helpful not only finding the car I wanted but also finding the car that fir my budget! That just goes to show that you do care about the customer. Everyone was so friendly from the first time but also finding the car that fir my budget! That just goes to show that you do care about the customer. Everyone was so friendly from the first time I contacted the dealership on the internet all the way to the end when I took the car home. Thank you for making this the easiest car buying experience I have ever experienced. More

I was never given the chance to tell the dealership I didn't want the extended warranty I got stuck paying for,which I did't and still don't.It was the first dealship I ever bought a car for where they d didn't want the extended warranty I got stuck paying for,which I did't and still don't.It was the first dealship I ever bought a car for where they didn't ask if I wanted anything like that before going ahead and doing a loan approval.When I called about it they said that that's how the loan was structured.No shit because I was never even given the option to say no.Now I'm stuck with it for 6yrs instead of 5years like I would of rather had also. More

This dealership is well above my expectations. All of the employees made you feel like you were home. Cheri L and Emilio S worked day and night with me to make sure we were getting the right car for the righ employees made you feel like you were home. Cheri L and Emilio S worked day and night with me to make sure we were getting the right car for the right price. I will recommend this dealership to all of my friends and family. The process could not be easier. This is not one of those highway dealerships this is right in your backyard which made it convenient for me. More

Very friendly and knowledgeable salesperson. He always took the time to find exactly what we were was looking for and for an affordable price. Great customer service. Always took car of me and my extended took the time to find exactly what we were was looking for and for an affordable price. Great customer service. Always took car of me and my extended family before during and after delivery. We go back year after year for almost 10 years now. More

I've always been a bit apprehensive about new car shopping. Salespeople seem to come after you like bees to honey. This was not the case at Hawthorne Chevrolet. My salesman, Robert DeSimone, gave me shopping. Salespeople seem to come after you like bees to honey. This was not the case at Hawthorne Chevrolet. My salesman, Robert DeSimone, gave me all the room I needed while I examined the cars. He was not pushy, nor did he try and sell me something I didn't want. He listened to all of my concerns, including my budget and needs. This was the first time I can say that my whole experience at a new car dealership was pleasant and pain free, from shopping to financing, etc. When my car required service, Robert saw that my appointment with the service dept. was made at my convenience. My car was finished when promised, and returned to me clean (and without the radio station changed!) The showroom is clean and modern, and the employees friendly. I have since referred my daughter to this dealer. She was extremely happy with her purchase and the professionalism that Robert displayed. When I am ready for my next new car, Hawthorne Chevrolet and Robert DeSimone will be my first stop. More

Over the years, I have leased many vehicles from Over the years, I have leased many vehicles from Hawthorne Chevrolet and have always found the customer service to be impeccable, as well as the the Over the years, I have leased many vehicles from Hawthorne Chevrolet and have always found the customer service to be impeccable, as well as the the sales representative I deal with, Robert DeSimone. My overall experience with this dealership and its employees whether sales related or mechanical have been wonderful. More

This is a fantastic dealership. All of the different departments staff always go the extra mile to make sure you are happy. I have bought 6 different cars from them over the last 8 years both new and us departments staff always go the extra mile to make sure you are happy. I have bought 6 different cars from them over the last 8 years both new and used and had the same outstanding service each time. This treatment is not exclusive because all of the people I have refered to them also have had the same type of experiance. More

This is the 3rd dealer which I have brought my car to for service on my 2008 Chevy Malibu LTZ. The car which was named Car of the Year for 2008 and 2009 has very serious engine/trans., steering problems whi service on my 2008 Chevy Malibu LTZ. The car which was named Car of the Year for 2008 and 2009 has very serious engine/trans., steering problems which are being ignored by both GM and the 3 dealers I have visited. They are Paramus Chevrolet, Grand Prize Chevrolet and lastly and most recently Hawthorne Chevrolet. For almost 3 years now, I have been fighting a losing battle to receive the appropriate level of assistance with a very serious lag/hesitation with my engine and transmission; my steering which goes on intermittent lapses of very loose, too firm and then just plain erratic. I have complained to anyone who would listen upto and including the GM Executive Team which has also being a smoke screen in disguise of a solution and usless to date. I advise anyone shopping for a new or used car, stay away for the Chevy Mailbu LTZ 4 cylinder Spring Edition Engine. PERIOD... More

I don't recommend. You may find a car but you will be nickle and dimed and will end your experience with a bad taste in your mouth that will linger for weeks. The car i bought failed inspection. just wip nickle and dimed and will end your experience with a bad taste in your mouth that will linger for weeks. The car i bought failed inspection. just wipers but they refused to reimburse me. Most people don't enjoy purchasing a car because of dealing with the dealers and the inevitable feelings of being ripped off, But if you do enjoy that experience, Hawthorne Chevy won't let you down. They include nonsense charges in your sale bill, one or two they may drop to give you the illusion that they are cutting you a deal. Ultimately my experience with them ended in a screaming match over the phone with them telling me essentially that i was cheap and stupid. More