Hawthorne Chevrolet

I came in yesterday after my steering column totally went out while I was driving my kids to school. I was assigned to Norman. I had onstar call on my way in and I spoke to a woman who said a loaner car w out while I was driving my kids to school. I was assigned to Norman. I had onstar call on my way in and I spoke to a woman who said a loaner car was available. After explaining the situation to Norm, I told him how dangerous it was to lose steering capacity and I asked him if this is a "typical" issue with such a young car. He was very "matter of fact" and responded with a comment that machines break, what can you do. After asking him to let me know how long it would be, I waited an hour. When called into his office he indicated that my front tires needed replacement along with my front brakes. But in any case, the steering column needed to be replaced. While waiting for my husband to call me back, I asked for a loaner car to get home (because I knew the steering column would take 2-21/2 hours). He told me there was no loaner car and that her could possibly get me a rental car and If I ended up getting the brakes and tires, he could waive the rental fee. Miraculously, a loaner became available and I left. at 4;45 I called to find out the status of my repair. He told me it was done, but I couldn't pick up until the next day because it needed to bleed. I asked him why he didn't tell me this eariler( because I had to leave very early the next day for the airport) and his response was, "because I just found out myself." When I asked him what time I could pick up the car in the morning, he said 7am...The car was ready, but on my way in I had a message from a technician who told me I couldn't pick my car up until 830 or 845! Norm did not bring the car to me or even step out to speak with me. I am disgusted with the way I was treated and will go to another dealership when my lease is up. More

Sherry and Jim had everything ready when I walked in the door because I had called first. When I called, I asked if they could give me the deal that I needed and they came through with every last detail. door because I had called first. When I called, I asked if they could give me the deal that I needed and they came through with every last detail. I would highly recommend Hawthorne Chevrolet to any future car buyers. I have not dealt wth the service dept yet so I hope they are just as good! More

My experience at Hawthorne Chevrolet was a very positive one. Joey G made us very comfortable and did everything he could to help our decision process. When we did decide, that very sane day he completed al one. Joey G made us very comfortable and did everything he could to help our decision process. When we did decide, that very sane day he completed all the necessary paperwork, like calling our insurance company, and checking to see if we had any GM points. He made a usually dreaded experience, a painless one. Will recommend him, as well as Hawthorne Chevy to our friends and family. Thanks for a job well done. Nick and Carol Varrecchia More

I have bot many cars and trucks from Jim petrucci...he is honest, reliable and always helped is find what we are looking for. I would totally recommend Jim Pertucci to all my friends and family. honest, reliable and always helped is find what we are looking for. I would totally recommend Jim Pertucci to all my friends and family. More

Jim Petrucci worked hard to locate 4 particular trucks I needed after build out had occured. He located them, got them to his dealer and helped get them to the warehouse for us. He was eager to help and fle needed after build out had occured. He located them, got them to his dealer and helped get them to the warehouse for us. He was eager to help and flexible. A true proffesional. More

jimmy is a long time acquaintance of mine. i have been buying cars from him for over 20 years.he is a very professional and knowledgeable person at what he does. i would recomend anybody who is in need of buying cars from him for over 20 years.he is a very professional and knowledgeable person at what he does. i would recomend anybody who is in need of a used or new car to go see him at hawthorne chevy. More

Bill was easy to work with and very professional.I was in the market for a used Suburban, Bill found me a low mileage 2011 in excellent condition.I look forward to working with him in the future. Nick Man the market for a used Suburban, Bill found me a low mileage 2011 in excellent condition.I look forward to working with him in the future. Nick Manoy BBZ Limousine Service More

Jim Petrucci in sales is a great person to work with!Jim makes car buying a good experience and knows his chevys in side and out! makes car buying a good experience and knows his chevys in side and out! More

I have bought many cars from Jimmy,he knows what I like, he easy to work with no high pressure sales. I will be back! he easy to work with no high pressure sales. I will be back! More

We are very happy with this Dealership!! We got a great deal on an Avalanche and Bill, the salesman was very helpful, not pushy, very polite, and just an overall nice guy and a great dealership. Also want deal on an Avalanche and Bill, the salesman was very helpful, not pushy, very polite, and just an overall nice guy and a great dealership. Also want to mention that Bill took us for a test run, showed us all the options in the vehicle in great detail and was very courteous to our questions and needs. We love our new Avalanche!!! Thank you Hawthorne Chevrolet!!! More