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Hawthorne Chevrolet
Hawthorne, NJ
5,346 Reviews
You'll find that here at Hawthorne Chevrolet we understand more than any other dealer what you want to accomplish when purchasing a new or pre-owned car or truck, and how you want the process to go. It's why we're THE largest Chevrolet new car dealership in NJ every year. It's also why we've been under the same ownership since 1927! Our average sales and service team member tenure is well over 15 years here, so we're all veterans who understand the meaning of things like loyalty, partnership, service, community, heritage. Know that here is where your next deal is, and we look forward to being of service to you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 5,346 reviews
June 07, 2017
Satisfied All good! Brooke was very professional and extremely helpful! I have been leasing cars at Hawthorne Chevy since 1990 and am always satisfied with the All good! Brooke was very professional and extremely helpful! I have been leasing cars at Hawthorne Chevy since 1990 and am always satisfied with the service. More
by C
Employees Worked With
June 07, 2017
A blundered sale Unsatisfactory does not begin to describe my experience at this dealership. I went in to look for a 2017 Chevy Cruze with my wife. I was hounded relen Unsatisfactory does not begin to describe my experience at this dealership. I went in to look for a 2017 Chevy Cruze with my wife. I was hounded relentlessly by the advertising department after submitting a True Car quote estimate. When I finally went to the dealership I was greeted by a salesperson who was pleasant and accommodating. Unfortunately, the dealership seemed to be overwhelmed by even the smallest requests. I test drove a vehicle with the salesperson and found it satisfactory. Upon return to the dealership we discussed pricing and came to an agreement on what I believed was a good deal for the vehicle. The dealership then gave me an estimated time of over three hours to take delivery of the car. The salesperson told me that I should just return the next day to take the car. We signed the paperwork for the car and my wife returned the next day to pick up the car on Thursday June 1, 2017. I was away until Friday June 2, 2017 and did not drive the vehicle until that date. When I drove the car I noticed that it was missing many of the features that were in the car I test drove. I called the dealership and left a message with the manager that evening and did not hear back from them all weekend. On Monday June 5, 2017 I called the dealership again to speak with my salesperson, only to find out that it was his day off and I was informed that he would return my call the next day. The salesperson did return my call on Tuesday June 6, 2017. When I spoke with him I informed him that I was not happy with the vehicle because it was essentially a downgraded version of what I test drove. He became defensive and immediately claimed that I agreed to fewer options to lower the price of the vehicle. Although the salesman said he remembered having this conversation, minutes later he incorrectly identified me as another customer he believed he had dealt with the previous week. I had to remind him what car I was referring to and describe my wife and our trade in before he remembered us. I cannot recall at any time during our conversation that I was informed I would be receiving a vehicle with different options than the one I test drove. He informed me over the phone when I called for clarification that he removed features to get the car price to the range I wanted. Further, I cannot rely on the salesman's word that he informed me of this, as he could not even remember who I was four days later. I have never purchased a vehicle from a dealership when I have not test driven that exact car. Confusion in the wording aside, I think allowing a customer to test drive a fully loaded vehicle and then provide them with a downgraded version of what they initially experienced is extremely poor practice and unprofessional. Overall, my experience was extremely unsatisfactory and left me with a very negative experience of the dealership and car brand, as I am a first time Chevrolet purchaser. It upsets me greatly that I have to take this negative experience with me for the next three years of a lease with a company I now feel does not care about my satisfaction, therefore I cannot in good conscience recommend this dealership or brand to anyone. I feel cheated and purposely confused by the dealership, and that is the only recommendation that I can give to prospective buyers who ask my opinion. More
by davejordan07
Employees Worked With
I would rather not say
June 05, 2017
Awful time shopping for a new car I visited the dealership to purchase a new Suburban. The salesperson seemed like we were bothering him from the moment we started. He was not helpfu I visited the dealership to purchase a new Suburban. The salesperson seemed like we were bothering him from the moment we started. He was not helpful and rude. We left the dealership very unhappy and frustrated and purchased a car somewhere else. More
by newcarbuyer
Employees Worked With
June 03, 2017
Used car sales I have bought now 3 trucks from J R Gray. He is efficient, professional & honest. I woukd not buy anywhere else. Highly recommend! Excellent service I have bought now 3 trucks from J R Gray. He is efficient, professional & honest. I woukd not buy anywhere else. Highly recommend! Excellent service More
by Matthew3199
June 03, 2017
Professional service Staff is very professional we love to bring our transverse in for the factory maintenance knowing it will add to the value of the vehicle when we want Staff is very professional we love to bring our transverse in for the factory maintenance knowing it will add to the value of the vehicle when we want to upgrade to a newer model More
by Efulvi
Employees Worked With
June 03, 2017
Good experience Great experience. Steve is a good guy and always very helpful. Doesn't push anything on you. Always lays things out with what your options are. Great experience. Steve is a good guy and always very helpful. Doesn't push anything on you. Always lays things out with what your options are. More
by JH22
Employees Worked With
June 02, 2017
Memorial Day Weekend Purchase of (2) Cars We recently purchased (2) vehicles at Hawthorne Chevy, this past Memorial Day Weekend. Overall I will comment that the dealership was friendly and hag We recently purchased (2) vehicles at Hawthorne Chevy, this past Memorial Day Weekend. Overall I will comment that the dealership was friendly and haggling was kept to minimum. My one comment is that they are very busy and did not have enough sales coverage. For them that is a good thing. For me, I felt as though the personal touch was severely lacking. After all I did purchase (2) vehicles. My salesperson was new and while he was friendly, the lack of focus (to me and family) was lacking. There were constant interruptions, whether it was due to another customer he was working with or someone at the dealership asking him a question about another deal, was not professional or courteous. I expect to be handled differently and would appreciate more attention. BTW...both times i visited we had appointments. I think you need to address working on common courtesies and polish. Please Note: General Manager Jeff was excellent!!!! More
by Matt
Employees Worked With
Jeffery Mays
June 02, 2017
Pleasant This is the second truck in two years and both times it was all about my wife and I. Every insensitive was put towards our purchase and when compared This is the second truck in two years and both times it was all about my wife and I. Every insensitive was put towards our purchase and when compared to another dealership the price was better. We love our Tahoe and Mr DeSimone walked us through every aspect of the truck and set it up what a pleasure. We will be back in four years to purchase another truck thanks Hawthorne chevy and Robert c u in four.👍 More
by Stef8con
May 27, 2017
No follow up I was very frustrated by two issues. First, I very clearly explained that I wanted an assist step put on the car that day, however was only informed I I was very frustrated by two issues. First, I very clearly explained that I wanted an assist step put on the car that day, however was only informed I would have to come back to have it installed another time. It's an hour or more each way for me. I did not appreciate being miss led. Second, my follow up requests for the step to be shipped to a more convenient dealer for installation there was not addressed. I called and emailed many times, but no one ever followed up. More
by phewil
Employees Worked With
Bob Whetham, Ryan Mays
May 23, 2017
Excellent Excellent. And email was sent to me reminding me that maybe if I need to be serviced I clicked service received an email confirmation. The whole pr Excellent. And email was sent to me reminding me that maybe if I need to be serviced I clicked service received an email confirmation. The whole process was very easy More
by Forti514
