Hawk Subaru of Joliet - Service Center

What started out as a great trip on Saturday, August 17 turned into a day of frustration and unknowns when I had an engine issue with my 2020 Outback. This problem lead me to Hawk Subaru in Plainfield, Ill turned into a day of frustration and unknowns when I had an engine issue with my 2020 Outback. This problem lead me to Hawk Subaru in Plainfield, Illinois. They diagnosed the problem, had the needed part, and the mechanic was willing to work beyond his work hours to get me back on the road. In the meantime, salesman Tony and Sales Manager Mark helped me when I decided I couldn’t continue on a cross country trip, all by myself, with a car I had no confidence in. We talked, negotiated, talked, listened to each other, had patience with one another, and I decided to purchase a brand new Subaru. They even switched my hitch and bike rack from my old car to my new car, making a long work day for themselves. Then they helped me move 5 months of travel stuff to my new car and sent me on my way. I will NEVER forget that day or those people. Even when one travels by themself and finds themself in a difficult situation, there are always people to be kind and help, and that day, it was Mark, Tony, the mechanics, and the woman at the service desk who kept me informed. I shout my kudos to all of them❤️ Marcia Baar 517-702-9148 More

We have bought our second Subaru after a ver positive experience with our first one. Hawk Subaru is professional in every aspect. experience with our first one. Hawk Subaru is professional in every aspect. More

1st oil change today in our 23 FW. Service advisers were great and speedy techs getting it done. Saw our sales person Andes, wonderful guy, offered us a vehicle to use while we waited, Service advisers were great and speedy techs getting it done. Saw our sales person Andes, wonderful guy, offered us a vehicle to use while we waited, we declined but was great of him to offer. Best dealership I've ever delt with in my 46 yrs. Lol can't wait to buy our next subaru from Hawk Auto More

the people at Hawk seem more Courteous, with the sincerity of caring than other Dubaru dealers. sincerity of caring than other Dubaru dealers. More

Fantastic experience! Everyone was very knowledgable and polite. They knew my name and why I was there. Everyone was very knowledgable and polite. They knew my name and why I was there. More

This is my first experience with hawk and I'm very pleased with the outcome. pleased with the outcome. More

Efficient, friendly, caring. The staff were exceptional start to finish, and I'll make a point to continue to come all the way from Chicago downtown to this location for future s The staff were exceptional start to finish, and I'll make a point to continue to come all the way from Chicago downtown to this location for future services. More

Great service and friendly staff. Renee was very helpful and got me out in a speedy manner Renee was very helpful and got me out in a speedy manner More

Always pleased with their excellent service with a smile. I love that they washed my car. They have my trust. I love that they washed my car. They have my trust. More

Service advisor was very pleasant and helpful explaining everything about the appointment. Very friendly to me everything about the appointment. Very friendly to me More