Hawk Ford of Carol Stream - Service Center

Excellent One of the reasons I purchased my latest car from cotton ford was because of the past satisfactory service. The waiting room goodies were greatly app One of the reasons I purchased my latest car from cotton ford was because of the past satisfactory service. The waiting room goodies were greatly appreciated. More

Dead Battery Bought a new battery in 2016 for my Crown Victoria . Just 3 months after the "Free Replacement" ends it dies completely , will not hold a charge, noth Bought a new battery in 2016 for my Crown Victoria . Just 3 months after the "Free Replacement" ends it dies completely , will not hold a charge, nothing . The paperwork says "free Tow " on dealer installed batteries , wrong ... all they would give me is some jump starting service.... Anyway it was a stormy evening and had to wait over 21/2 hours for a tow to the dealer ,just to find them CLOSED !, no place to leave the car so they could have it in the Morning , Nothing ... Had to have it towed back home at my expense . I had to take the day off to bring it to them after changing batteries with my other Crown Victoria .Brought it in , was not there long , after they tested the battery and found it defective. You think after buying a battery you would get more than 3 years out of it .It cost me $24.00 for a " New" Prorated one , Let's hope I get more than 3 years out of this one . More

Great Service I went in for an oil change since my focus was well past due for one and it was changed in under an hour! Every time I have taken my car in to get se I went in for an oil change since my focus was well past due for one and it was changed in under an hour! Every time I have taken my car in to get service done, I am always greeted in a super friendly way. I even mentioned that there was break dust on my car's rims and although I didn't ask or expect them to clean it, they did! Ford always goes above and beyond with their customer service. More

Top notch dealerhip This is a top notch dealership in terms of both service and the sales experience. The owners (the Conns) and their people treat you like family, witho This is a top notch dealership in terms of both service and the sales experience. The owners (the Conns) and their people treat you like family, without high pressure. More

I wouldn't trust Joe Cotton for Warranty work This review is for service under warranty. I took my car to Joe Cotton for warranty work, and had the following experience: 1. They incorrectly to This review is for service under warranty. I took my car to Joe Cotton for warranty work, and had the following experience: 1. They incorrectly told me the work I was asking about wasn't covered under warranty until I produced the warranty myself. 2. Coincidentally, their initial diagnosis for the problem was to fix something that actually wasn't covered by warranty. 3. Finally they did the warranty work required to fix my problem after multiple trips to the shop and calls. The problem I had was straightforward, well known, easily reproducible. In the future I will avoid this place. More

Horrible Horrible experience on last purchase. Takes parts changers 4 or 5 times to finally fix my transmission issue but they decided to damage my truck. Sc Horrible experience on last purchase. Takes parts changers 4 or 5 times to finally fix my transmission issue but they decided to damage my truck. Scratches on every panel of my truck, they took a chunk out of my door handle , nice dent in bed of truck which screwed up pin stripping, screwed up pin stripe on drivers side and best part didn't put trans shield on correctly after they fixed the trans. Regret for even buying a 2nd truck from this dealer. Service is the biggest joke. Couldn't fix a flat tire without computer telling them tire is flat. Go to drop truck off today to hopefully get things fix and yeah a sedan will not work for a guy who buys a truck. Not missing camping trip since someone thought a sedan was a good idea. So once again trashed truck and wasted time. Moral of this if u want to fight every time to have vehicle serviced, want parts fallen off your vehicles and vehicle trashed go see this dealer. To avoid headaches and taken time off work to deal with issues find another dealer. Dave Malloy the so called service manager called today for update. They will not be fixing my truck even though they damaged it and to find another dealer for service. xxxxxxxx service advisor cried that i was mean to him. Man up grab a tissue. More

Don't trust the maintenance warranty or the finance salesguy When we purchased our 2013 Edge the Finance director guaranteed us that we would get a brake job included in our purchase of the maintenance warranty. When we purchased our 2013 Edge the Finance director guaranteed us that we would get a brake job included in our purchase of the maintenance warranty. I took the edge there for every maintenance visit and when my warranty expired at 76K miles they told me they would not replace brakes under warranty bc they weren't worn down enough. I called the finance manager to discuss and all he could say is that I must be a light breaker. The warranty was a huge waste of money and the finance salesman dishonest. We will never buy another vehicle from Joe Cotton. More

All sales, no service If I could write a review with less than one star, I would. DO NOT BUY A CAR FROM THIS DEALERSHIP. After maintaining our car with them the entire time If I could write a review with less than one star, I would. DO NOT BUY A CAR FROM THIS DEALERSHIP. After maintaining our car with them the entire time, the transmission in our 2013 Fusion goes out under the 5 YR but 3,000 miles over the 60,000 mile warranty. Do they help us? No, we have to spend hours on the phone with customer service trying to avoid paying $5,100 for a new transmission! Finally, Ford care offers to pay a small portion of it, but that was only since they were price gauging anyway - local mechanic charges $2,500. They also charged me $125 diagnostic fee to tell me this. Really? You can't diagnose a car that you sold me that is essentially a defective product? (NO ONE has a car that drops a transmission that has been properly cared for/maintained with only 63,000 miles!) Oh -- and the cherry on top? We had it in before the warranty was expired for a fuel system issue. They didn't diagnose and repair it properly, so now they want another $400 to fix that. Save yourself the frustration and shop elsewhere - then, go to the mom and pop mechanic to have things repaired. More

Excellent Auto Body Service Department Service Department/Body Shop - Until recently I was not aware Joe Cotton Ford had an auto body repair shop and I am so happy they do. You would norma Service Department/Body Shop - Until recently I was not aware Joe Cotton Ford had an auto body repair shop and I am so happy they do. You would normally visit a dealership for auto repairs or to purchase a vehicle but Joe Cotton Ford also has an Auto Body Repair Shop and a great one at that!! Their repair service department coordinated the repairs needed on my Lincoln Navigator directly with State Farm without needing my assistance, as they are an approved repair shop with State Farm. Anyone that has had the pleasure of dealing with getting insurance estimates, finding approved repair shops and coordinating the scheduling, drop off and pickup, knows it is a time consuming pain in the neck. All of this was done by the Joe Cotton staff! I can't express how wonderful it is to have all of this taken care of for me and the repair work done on my truck is perfect! If you are in need of an auto body repair shop, look no further than Joe Cotton Ford!! More

service dept. is a disaster told to deliver my van at 7am for repairs 2hours later van was still where i parked it. They are there for their convienience not yours. told to deliver my van at 7am for repairs 2hours later van was still where i parked it. They are there for their convienience not yours. More