Hawk Ford of Carol Stream - Service Center

Joe Cotton Ford Service Joe Cotton Ford is a place of friendly and helpful service. I was greeted with a hearty handshake and an estimate of when my car would be finished. Joe Cotton Ford is a place of friendly and helpful service. I was greeted with a hearty handshake and an estimate of when my car would be finished. The lounge is clean and comfortable, although the magazines are quite outdated. More

Confidence Being a senior and a woman I always feel that the work being done on my car is done by people that know the product and are trained to do the job cor Being a senior and a woman I always feel that the work being done on my car is done by people that know the product and are trained to do the job correctly. i am greeted in a pleasant and courteous manor. More

"Quality Service" Dave Malloy & Zak are both 1st Class guys. Helped with some Issues that just seemed to be getting worse at another local dealership. They both listene Dave Malloy & Zak are both 1st Class guys. Helped with some Issues that just seemed to be getting worse at another local dealership. They both listened to my concerns and went above and beyond to be sure my issues were addressed. More

Recalls Chris fixed all of the outstanding recalls on my vehicle and did not push any unneeded services. Very forthright and honest dealership and service pe Chris fixed all of the outstanding recalls on my vehicle and did not push any unneeded services. Very forthright and honest dealership and service people! More

Oil change Very courteous service writer, answered all my questions and got my truck on in the time frame stated. Check my vehicle for any recalls and offered a Very courteous service writer, answered all my questions and got my truck on in the time frame stated. Check my vehicle for any recalls and offered a car wash. More

This is the #1 Dealership in Illinois! Always quick and som Dave Malloy is very professional and gets things done in a timely manner! Runs a great SERVICE ship!! The sales staff and (Roman) of course is excell Dave Malloy is very professional and gets things done in a timely manner! Runs a great SERVICE ship!! The sales staff and (Roman) of course is excellent to work with as well. Thank you for always making me happy when I leave. More

Great! Great service, great people, and an overall great experience. Highly recommend this dealership. Service personnel take the time to explain the reasons Great service, great people, and an overall great experience. Highly recommend this dealership. Service personnel take the time to explain the reasons for any repairs. More

Excellent One of the reasons I purchased my latest car from cotton ford was because of the past satisfactory service. The waiting room goodies were greatly app One of the reasons I purchased my latest car from cotton ford was because of the past satisfactory service. The waiting room goodies were greatly appreciated. More

Dead Battery Bought a new battery in 2016 for my Crown Victoria . Just 3 months after the "Free Replacement" ends it dies completely , will not hold a charge, noth Bought a new battery in 2016 for my Crown Victoria . Just 3 months after the "Free Replacement" ends it dies completely , will not hold a charge, nothing . The paperwork says "free Tow " on dealer installed batteries , wrong ... all they would give me is some jump starting service.... Anyway it was a stormy evening and had to wait over 21/2 hours for a tow to the dealer ,just to find them CLOSED !, no place to leave the car so they could have it in the Morning , Nothing ... Had to have it towed back home at my expense . I had to take the day off to bring it to them after changing batteries with my other Crown Victoria .Brought it in , was not there long , after they tested the battery and found it defective. You think after buying a battery you would get more than 3 years out of it .It cost me $24.00 for a " New" Prorated one , Let's hope I get more than 3 years out of this one . More

Great Service I went in for an oil change since my focus was well past due for one and it was changed in under an hour! Every time I have taken my car in to get se I went in for an oil change since my focus was well past due for one and it was changed in under an hour! Every time I have taken my car in to get service done, I am always greeted in a super friendly way. I even mentioned that there was break dust on my car's rims and although I didn't ask or expect them to clean it, they did! Ford always goes above and beyond with their customer service. More