Hawk Ford of Carol Stream - Service Center

I was treated like a VIP The service department treated me and my ailing Ford Focus just like royalty. The clutch, transmission control module, and fuel system recall were al The service department treated me and my ailing Ford Focus just like royalty. The clutch, transmission control module, and fuel system recall were all replaced in a timely manner. Every car dealership should be as professional as Joe Cotton Ford. The technician that repaired my car must be an expert. More

STAY FAR AWAY FROM HERE Had my car for 5 days with little communication or rental offer and replaced a strut that didn’t need replacing. Problem still remained as I drove it Had my car for 5 days with little communication or rental offer and replaced a strut that didn’t need replacing. Problem still remained as I drove it off. Took it to another Ford and they diagnosed it correctly and fixed the problem in two hours. I also had Visited their sales in April inquiring about a new Explorer and to this day have not heard back from them. Terrible service and incompetent mechanics. Take your vehicle in at your own risk. More

Great Service My service for my car was done efficiently. I was kept informed of length of time it would take to complete. My husband’s family has bought over 33 ca My service for my car was done efficiently. I was kept informed of length of time it would take to complete. My husband’s family has bought over 33 cars from Joe Cotton Ford and one of the reasons they keep coming back to purchase is because of their service on their cars. More

Joe Cotton Ford Service Joe Cotton Ford is a place of friendly and helpful service. I was greeted with a hearty handshake and an estimate of when my car would be finished. Joe Cotton Ford is a place of friendly and helpful service. I was greeted with a hearty handshake and an estimate of when my car would be finished. The lounge is clean and comfortable, although the magazines are quite outdated. More

Confidence Being a senior and a woman I always feel that the work being done on my car is done by people that know the product and are trained to do the job cor Being a senior and a woman I always feel that the work being done on my car is done by people that know the product and are trained to do the job correctly. i am greeted in a pleasant and courteous manor. More

"Quality Service" Dave Malloy & Zak are both 1st Class guys. Helped with some Issues that just seemed to be getting worse at another local dealership. They both listene Dave Malloy & Zak are both 1st Class guys. Helped with some Issues that just seemed to be getting worse at another local dealership. They both listened to my concerns and went above and beyond to be sure my issues were addressed. More

Recalls Chris fixed all of the outstanding recalls on my vehicle and did not push any unneeded services. Very forthright and honest dealership and service pe Chris fixed all of the outstanding recalls on my vehicle and did not push any unneeded services. Very forthright and honest dealership and service people! More

Oil change Very courteous service writer, answered all my questions and got my truck on in the time frame stated. Check my vehicle for any recalls and offered a Very courteous service writer, answered all my questions and got my truck on in the time frame stated. Check my vehicle for any recalls and offered a car wash. More

This is the #1 Dealership in Illinois! Always quick and som Dave Malloy is very professional and gets things done in a timely manner! Runs a great SERVICE ship!! The sales staff and (Roman) of course is excell Dave Malloy is very professional and gets things done in a timely manner! Runs a great SERVICE ship!! The sales staff and (Roman) of course is excellent to work with as well. Thank you for always making me happy when I leave. More

Great! Great service, great people, and an overall great experience. Highly recommend this dealership. Service personnel take the time to explain the reasons Great service, great people, and an overall great experience. Highly recommend this dealership. Service personnel take the time to explain the reasons for any repairs. More