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Hawk Ford of Carol Stream - Service Center
Carol Stream, IL
77 Reviews
77 Reviews of Hawk Ford of Carol Stream - Service Center
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September 24, 2019
Replace rear brakes Brought vehicle in at 66800 miles for brake replacement. Vehicle was not having any problems. Replaced rear brakes same day. Zack in service was pro Brought vehicle in at 66800 miles for brake replacement. Vehicle was not having any problems. Replaced rear brakes same day. Zack in service was professional and knowledgeable. More
by bl_cohen
Employees Worked With
Zack
September 13, 2019
Excellent, Zack was extremely kind and helpful. I have been dealing with your dealership since 2014. This Ford Escape is my second vehicle that I have purchased from you. I have also done all my s I have been dealing with your dealership since 2014. This Ford Escape is my second vehicle that I have purchased from you. I have also done all my servicing through your dealership as well. Each and every time my experience with you has been excellent. This last time was a little more memorable because Larry Roncolli the sales person I have dealt with on both occasions recognized me while I was waiting for my wife to pick me and was nice enough to come and talk with me for about ten minutes. Actually, I was flattered that he recognized and that he would take the time to come and talk. Larry was also very helpful in each of my experiences and I made it a point to ask for him when I was going to make my second purchase. I also bought my wife a used 2017 Escape and she too loves her car and the experiences she has had during her servicing experiences. Thank you and I really do want everyone that reads this how great and fantastic my experience has been with your dealership. Thank You, Rick Mackert. 9/12/19 More
by mackertr6
Employees Worked With
Mike in credit department.
September 10, 2019
The service department found the problem and fixed it. Any time I have a problem with my car the service department takes the time to listen and correct the problem. They are very through. Any time I have a problem with my car the service department takes the time to listen and correct the problem. They are very through. More
by Ellen
Employees Worked With
Pam Conn
September 03, 2019
Great service I have a 2010 Escape that had the sub frame brake from rust while driving. Got the car into the shop and they ordered all new parts for it. Got the I have a 2010 Escape that had the sub frame brake from rust while driving. Got the car into the shop and they ordered all new parts for it. Got the car back in a few days and it's now good for a few more years. This is a problem ford had but did not issue a recall so it cost me $2,200.00. Everything Joe Cotton Ford did was super. I am just disappointed that Ford knowing they had the problem did not do a better job of taking care of there customers. More
by Norb
Employees Worked With
Pam Conn
August 28, 2019
Warranty Work The problem was diagnosed in a timely manner, The problem was fixed Ron was absolutely a true professional, The loaner provided was a great asset t The problem was diagnosed in a timely manner, The problem was fixed Ron was absolutely a true professional, The loaner provided was a great asset to me while the work was being performed More
by mike
Employees Worked With
ron
August 20, 2019
Service Ford Expedition Service was great service was done for 45000 mile scheduled maintenance service was done in the time stated and professionally thank you very much see Service was great service was done for 45000 mile scheduled maintenance service was done in the time stated and professionally thank you very much see you next scheduled maintenance More
by 1234
Employees Worked With
Pam Conn
August 02, 2019
Bad customer service I previously posted a positive review, I was disappointed in my last service with Joe Cotton. My vehicle was there to replace airbag recall, dropped i I previously posted a positive review, I was disappointed in my last service with Joe Cotton. My vehicle was there to replace airbag recall, dropped it off Saturday, get a call on Monday afternoon, reg other issues mechanic stated that needed attention, but no one called me later to tell me when my car would be ready, so about 6:45 I go into panic mode need my car to get to work in the morning,start calling service, no answer, call sales and a nice gentleman stated he would walk over there to see what's going on, he comes back and tell me they are closed, I tell him what lousy customer service, no one called me, and that the card I am calling from states the service department is open until 7:30 pm.Transferred to vm of Dave, leave same message as above, receive a couple of calls early Tuesday morning that my car is ready, however, I have missed a day of work on Monday, because of the non-communication,go to pick up car and they still wanted me to pay $25.00 for tire rotation. Thank-you Lou for the courtesy waiver, the only bright spot of this whole episode, as no one apologized or acknowledged this error. I am sure I will be returning for my oil changes, that seems to always go smoothly. More
by Ms Fusion
Employees Worked With
unk, sw Dave and Lou
July 27, 2019
I was treated like a VIP The service department treated me and my ailing Ford Focus just like royalty. The clutch, transmission control module, and fuel system recall were al The service department treated me and my ailing Ford Focus just like royalty. The clutch, transmission control module, and fuel system recall were all replaced in a timely manner. Every car dealership should be as professional as Joe Cotton Ford. The technician that repaired my car must be an expert. More
by Tony
Employees Worked With
Pam Conn
July 25, 2019
STAY FAR AWAY FROM HERE Had my car for 5 days with little communication or rental offer and replaced a strut that didn’t need replacing. Problem still remained as I drove it Had my car for 5 days with little communication or rental offer and replaced a strut that didn’t need replacing. Problem still remained as I drove it off. Took it to another Ford and they diagnosed it correctly and fixed the problem in two hours. I also had Visited their sales in April inquiring about a new Explorer and to this day have not heard back from them. Terrible service and incompetent mechanics. Take your vehicle in at your own risk. More
by lkslentz
Employees Worked With
Pam Conn
June 26, 2019
Great Service My service for my car was done efficiently. I was kept informed of length of time it would take to complete. My husband’s family has bought over 33 ca My service for my car was done efficiently. I was kept informed of length of time it would take to complete. My husband’s family has bought over 33 cars from Joe Cotton Ford and one of the reasons they keep coming back to purchase is because of their service on their cars. More
by amy.orlando
Employees Worked With
Not sure
