Hawk Ford of Carol Stream - Service Center

Both Sam and Adam were very professional in helping me with the service I needed on my Explorer. with the service I needed on my Explorer. More

This should be a 5 star review but the wait time is what This should be a 5 star review but the wait time is what brings it down to a fair rating. I called ahead and made an appointment. I arrived 5 minut This should be a 5 star review but the wait time is what brings it down to a fair rating. I called ahead and made an appointment. I arrived 5 minutes late which is on me but I don't think 5 minutes should have erased my appointment time. Nothing was said about me being 5 minutes late as I had to wait about 7 to 8 minutes before a service advisor had time to talk to me. I went to their lounge to wait and I waited nearly 2 hours! An oil change took 2 hours! I realize they were busy but 2 hours? I have taken my autos to Joe Cotton Ford for years and this seems to be the norm. I naively thought by making an appointment I would get in and out of there quickly. I guess I was mistaken. More

I had the oil changed and I asked to have a brake noise checked. Dropped car at 7am. At 4:30pm I had to call and they recommended front and rear rotor and pads for $1313. And couldn’t get the car back til checked. Dropped car at 7am. At 4:30pm I had to call and they recommended front and rear rotor and pads for $1313. And couldn’t get the car back till Monday evening. The cost was very high for a simple job. Btw joe cotton replaced front rotors in past 18 months. I took the car somewhere else. Quote for same job with premium components was over $400 less. AND they could not believe front brakes were recommended for replace - I agree. And They got the job done in a day. Bad recommendation, long wait and exorbitant cost. More

Good service rep, very helpful, kept me informed, cashier was helpful as well, checked with service advisor to make sure work was covered by Ford points. was helpful as well, checked with service advisor to make sure work was covered by Ford points. More

I dropped the car off on Monday morning. The air conditioning compressor developed a leak and required replacement. I was told that the part would take two to three days to arrive. Imagine my surpri conditioning compressor developed a leak and required replacement. I was told that the part would take two to three days to arrive. Imagine my surprise when the next day they called and told me the repairs were completed. It seems they located one at a dealer, picked it up Tuesday morning and completed the repairs. Go Team Cotton! BTW - My car was returned to me cleaner than when I dropped it off! More

Excellent dealership experience. The only problem was that the engine shroud was partially off after the service and was dragging on the ground. I had to drive to the dealer to fix it, but they took care that the engine shroud was partially off after the service and was dragging on the ground. I had to drive to the dealer to fix it, but they took care of it right away. I was back on the road in about 20 minutes. More