Hawk Ford of Carol Stream - Service Center

I had the oil changed and I asked to have a brake noise checked. Dropped car at 7am. At 4:30pm I had to call and they recommended front and rear rotor and pads for $1313. And couldn’t get the car back til checked. Dropped car at 7am. At 4:30pm I had to call and they recommended front and rear rotor and pads for $1313. And couldn’t get the car back till Monday evening. The cost was very high for a simple job. Btw joe cotton replaced front rotors in past 18 months. I took the car somewhere else. Quote for same job with premium components was over $400 less. AND they could not believe front brakes were recommended for replace - I agree. And They got the job done in a day. Bad recommendation, long wait and exorbitant cost. More

Good service rep, very helpful, kept me informed, cashier was helpful as well, checked with service advisor to make sure work was covered by Ford points. was helpful as well, checked with service advisor to make sure work was covered by Ford points. More

I dropped the car off on Monday morning. The air conditioning compressor developed a leak and required replacement. I was told that the part would take two to three days to arrive. Imagine my surpri conditioning compressor developed a leak and required replacement. I was told that the part would take two to three days to arrive. Imagine my surprise when the next day they called and told me the repairs were completed. It seems they located one at a dealer, picked it up Tuesday morning and completed the repairs. Go Team Cotton! BTW - My car was returned to me cleaner than when I dropped it off! More

Excellent dealership experience. The only problem was that the engine shroud was partially off after the service and was dragging on the ground. I had to drive to the dealer to fix it, but they took care that the engine shroud was partially off after the service and was dragging on the ground. I had to drive to the dealer to fix it, but they took care of it right away. I was back on the road in about 20 minutes. More

Best Ford Dealership there is and you are treated with respect. Andrew serviced my Ford Escape. Pam Cotton had a lovely conversation with me and I enjoyed her so much and hope to see her the next time. respect. Andrew serviced my Ford Escape. Pam Cotton had a lovely conversation with me and I enjoyed her so much and hope to see her the next time. Pam and Andrew made my day. More

Went out of their way to help with an unusual problem Sam explained what needed to be done gave a quote and worked with insurance to take care of all repairs. explained what needed to be done gave a quote and worked with insurance to take care of all repairs. More

I worked with Zac on my last visit, took very good care of me. More importantly they took great care with my car. Even gave the care a quick wash. I will keep going back for all my cars needs. Thank yo of me. More importantly they took great care with my car. Even gave the care a quick wash. I will keep going back for all my cars needs. Thank you Zac. More