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Hawk Ford of Carol Stream
Carol Stream, IL
381 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 381 reviews
February 18, 2005
I have had a few negative experiences at this dealerships service department, but this was a big one, to the tune of about $3000.00.<br>I have a 2000 Windstar with 35,000 mi (round town miles). <br>I called service department, but this was a big one, to the tune of about $3000.00.<br>I have a 2000 Windstar with 35,000 mi (round town miles). <br>I called the service department because my transmission had died.<br>I had to have the car towed to the closest shop, which was not a Ford dealer. When they looked at it, they said the transmission was 'chewed' beyond normal wear and tear. <br>I called to see if Cotton Ford would look at it to determine if it was a defect in parts, they told me 'we don't do that'. <br>I called 1800241Ford and they told me I had to take it up with a dealership's service department. <br>Back to the dealership and they still said they couldn't do anything to help me. Get this, the service manager actually said 'Well, you didn't purchase the vehicle at our dealership and we haven't serviced it since Dec 2003'. (there is a reason we didn't have them service it after Dec 2003!) What the heck kind of customer service is that?!?!?!?<br>After a little research, I have found ALOT of people are having the same trans problem with their Windstars. Hmmmm. . . no wonder no one wanted to help me.<br>I am getting ready to buy a second car and it WAS going to be a Ford. . . NOT anymore. Once they get the big $$ for a vehicle purchase, I guess they lose value for their customers!<br> More
by ljwarr
Employees Worked With
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