Hawk Ford of Carol Stream

don't you like the used car dealer that sells you a car that has it windshield window not seal well so only when you get on the express way do you realize that it is making noise etc. and then you call and that has it windshield window not seal well so only when you get on the express way do you realize that it is making noise etc. and then you call and the only words they have to say is "listen you purchased "as is" and it is your responsibility" what an experience. they should be ashamed of themselves, best price but no quality, accountability or fairness. More

Joe was helpful and a pleasure to work with. He gave us a good quote. There was no sales pressure. And the rest of his staff were polite and courteous. Will recommend to my friends. good quote. There was no sales pressure. And the rest of his staff were polite and courteous. Will recommend to my friends. More

We purchased pre-owned car. Mr. Draus and his manager were very polite and PATIENT! We got the deal we were asking for. Next day we called for a minor repair. Mr Draus set an appointment with mechanic an were very polite and PATIENT! We got the deal we were asking for. Next day we called for a minor repair. Mr Draus set an appointment with mechanic and the car was fixed 2 hours later. We absolutely recommend Joe Cotton Ford in Carol Stream, IL. More

Very rude..worst experience ever.. Be carefull if you buy here read carefully and be sure of what u r getting before putting any money down. here read carefully and be sure of what u r getting before putting any money down. More

The dealership has been in our neighborhood since I was a kid. My dad bought all our (pre-owned) trucks from them. I shared our Ranger w/ my brothers so it was overused, and the brakes smelled like burnt rub kid. My dad bought all our (pre-owned) trucks from them. I shared our Ranger w/ my brothers so it was overused, and the brakes smelled like burnt rubber and the engine cut out. They restored the truck at a reasonable price and with great service. More

The reviews on this page are old and it seems as fords problems increased Joe Cottons service has gotten better.Perhaps the troubles of ford is what was needed to fix the attitude problems many dealership problems increased Joe Cottons service has gotten better.Perhaps the troubles of ford is what was needed to fix the attitude problems many dealerships seem to have. Joe cotton ford has changed for the better. More

I bought a used Ford Ranger truck from Joe Cotton and Roman the sales person was very helpful not pushy just discussed what options I might have.... since then I've not had one problem with the truck but Roman the sales person was very helpful not pushy just discussed what options I might have.... since then I've not had one problem with the truck but have taken it into Joe Cotton for oil changes (they gave me a card so I get free oil changes)... They done the work punctually and never tried to do unnecessary work.... The only disadvantage is they do not have evening hours.... Overall I think you will find this dealership professional and friendly. More

I have had a few negative experiences at this dealerships service department, but this was a big one, to the tune of about $3000.00.<br>I have a 2000 Windstar with 35,000 mi (round town miles). <br>I called service department, but this was a big one, to the tune of about $3000.00.<br>I have a 2000 Windstar with 35,000 mi (round town miles). <br>I called the service department because my transmission had died.<br>I had to have the car towed to the closest shop, which was not a Ford dealer. When they looked at it, they said the transmission was 'chewed' beyond normal wear and tear. <br>I called to see if Cotton Ford would look at it to determine if it was a defect in parts, they told me 'we don't do that'. <br>I called 1800241Ford and they told me I had to take it up with a dealership's service department. <br>Back to the dealership and they still said they couldn't do anything to help me. Get this, the service manager actually said 'Well, you didn't purchase the vehicle at our dealership and we haven't serviced it since Dec 2003'. (there is a reason we didn't have them service it after Dec 2003!) What the heck kind of customer service is that?!?!?!?<br>After a little research, I have found ALOT of people are having the same trans problem with their Windstars. Hmmmm. . . no wonder no one wanted to help me.<br>I am getting ready to buy a second car and it WAS going to be a Ford. . . NOT anymore. Once they get the big $$ for a vehicle purchase, I guess they lose value for their customers!<br> More