Hawk Ford of Carol Stream

Buying a car! Ryan was exceptional. He has been patient and walked me through all the little learning I have had to go through on a new car. I would recommend Ryan Ryan was exceptional. He has been patient and walked me through all the little learning I have had to go through on a new car. I would recommend Ryan O'Reilly for any sale! All the people at Joe Cotton Ford were great and helped us make a great decision. More

good car buying experience Just purchased a car from Ryan at Joe cotton Ford .They good to work with and did a good job of getting a car the color I wanted that they didn't have Just purchased a car from Ryan at Joe cotton Ford .They good to work with and did a good job of getting a car the color I wanted that they didn't have in stock from anther dealer in a very timely matter. Good car buying experience More

Needed Newer Used Car Went to Joe Cotton Ford on 01-07-17, was immediately greeted by Ryan O'Reilly, this was one of those really cold days......I told him that I wanted to Went to Joe Cotton Ford on 01-07-17, was immediately greeted by Ryan O'Reilly, this was one of those really cold days......I told him that I wanted to look at a 2015 Ford Focus SE Hatchback which the dealership listed on line. He immediately brought the car up, and we took a ride in it. I liked the way it looked, rode and the features it had installed on it. He explained the features and the remainder of the factory warranty. We then talked price and I was treated fairly and politely, and we reached an agreeable price for us both. I took delivery the same day, and have been happy with the car in appearance and performance. Ryan is an asset to Joe Cotton, young, polite and very good personality (which a car salesman needs). I am waiting to receive my owners manual, and a clear plastic trim piece which fits on the passenger front door mirror. I have bought from this dealership before and have never been pressured into making any decisions which I did not want. I highly recommend Joe Cotton Ford and of course RYAN O'REILLY for a great job in presenting the car and "the deal" Ed Innis More

Not thorough mechanics, used car manager was rude Bought a used car, the car had transmission issues, we later found out that it had double the transmission fluid in it. The OBDII port gave us two tra Bought a used car, the car had transmission issues, we later found out that it had double the transmission fluid in it. The OBDII port gave us two transmission error codes as a result of the excess transmission fluid. They said they changed all the fluids, it's not typical to change the transmission fluid, but the oil was at 30% life remaining and they didn't even change that. They didn't even detail the car for us once we were buying it. We paid cash and it took VERY VERY long to complete the transaction. Half the time we were waiting at the sales man desk. When confronting Joe Cotton Ford about the transmission issues, the used car sales manager was very rude and did nothing to try to make us happy customers. Told us to go to a chevy dealership. After buying the car, we were told two days later to come back because they did something wrong with the car's title. More

Appointments mean nothing Called June 16th and got appointment for June 30th at 7:30a. Arrived on time and was told it would Be $110 for them to look at the car (already knew i Called June 16th and got appointment for June 30th at 7:30a. Arrived on time and was told it would Be $110 for them to look at the car (already knew it was a defective throttle body sensor). Asked how long they would need it and was told "all day". Called to check at 3:00p and was told it wasn't in the garage yet would likely be the next day before they could get to it, then they would have to order parts so may be another day after that. Had read several poor reviews regarding the service department and was hesitant going in. Poor management and lack of reasonable communication, decided to take the car to a different dealer. One star reputation is well earned. More

trucks trucks and more trucks i have never owned a pickup truck before greg at joe cotton was very patient in explaining all of the features when ivisited their store.. this was i have never owned a pickup truck before greg at joe cotton was very patient in explaining all of the features when ivisited their store.. this was also my first time buying over the internet very happy with thexperience More

Best experience at a dealer After going to several dealers we ended up at Joe Cotton. Best dealer by far. Tony in sales was wonderful and Mike in sales worked with our unique sit After going to several dealers we ended up at Joe Cotton. Best dealer by far. Tony in sales was wonderful and Mike in sales worked with our unique situation. More

I buy all my cars at Joe cotton ford Love my Ford Escape great guys in service. Dave Malloy the service manager recognizes me on sight and makes every visit a pleasure. I recommend him to Love my Ford Escape great guys in service. Dave Malloy the service manager recognizes me on sight and makes every visit a pleasure. I recommend him to my friends. More

"Mr. Don't Bring Your Car Back Here" This review is for the SERVICE DEPARTMENT at Joe Cotton Ford - particularly referring to [Service Advisor: 57 GARY WAWAK] To make a long story sh This review is for the SERVICE DEPARTMENT at Joe Cotton Ford - particularly referring to [Service Advisor: 57 GARY WAWAK] To make a long story short, I went to have my car serviced due to a leak in my thermostat housing, which I had previously replaced 7 months prior (BRAND NEW) and informed them of coolant leaking due to it not being sealed tight. So we agreed to have my car checked out to see what the problem may be, for $40 (if I plan to refuse services). I received a call back from GARY WAWAK 2 hours later informing me that he has quoted me for a repair of approximately $450 to replace my [Thermostat Housing, O-Ring, and Thermostat] which the parts would not be in until another 3 days. KEEP READING! ISSUE#1: He gave me a quote over the phone without even taking the part off and thoroughly expecting it, because once I refused and told him the part was BRAND NEW (once again), he then stated - "OK, let me have them take it apart and see exactly what the problem could be". First off, you do not quote a person WITHOUT knowing exactly whats wrong, and not only did he lie and say it was cracked so that I would fall for his sales tactic, he switched his story up once I drove back to the dealership and surprised him to check out this cracked part he was talking about. ISSUE#2: So once I made it back to the dealership, he had the mechanic pull the part off and bring it to me to NOW state that one of the screws are stuck in the upper and lower part of the housing and that their machines are not strong enough to torch it out. REALLY?.. This was NOW his reason for wanting me to purchase a new THERMOSTAT HOUSING; but no longer worrying about the thermostat and O-Ring. THIS IS WHERE CUSTOMER SERVICE goes from QUESTIONABLE to PURE IGNORANT... So, I informed GARY WAWAK that I would not want to proceed with services and to put my old parts back on my vehicle; due to the lack of TRUST already given. I then left out to go sit in my other car, and after 15 minutes decided to give him a call to get clarification on what I would need to pay. ISSUE#3: Remember, before I left the dealership he agreed to have my car checked out for $40 (if I refused to accept the services). So once I gave him a call back, he tried stating to me that he would have to charge me more because the took the part off to see what the issue was.. NOW IM NOT A MECHANIC, BUT IM NOT DUMB and KNOW THAT YOU COULD NOT ASSUME A REPAIR is approximately $450 without checking the parts and taking them off. He stated that I would have to pay for them taking the part off, and I told him that is what you told me you would do for $40 which YOU WROTE on your sales sheet, and I signed agreeing to that amount. Once I informed him I would not be paying whatever cost he is trying to add, he then caught an attitude with me saying MANY HORRIBLE CUSTOMER SERVICE statements, but the main one that stood out was - "DON'T BRING YOUR CAR BACK HERE" and then HUNG UP ON ME!... So I waited until my car was done and went back in to pay the $40 I agreed to pay, and my first word to him was "I DON"T APPRECIATE YOU HANGING UP ON ME". He was still being rude and threw my keys on his desk after sliding the service invoice to the edge. A couple other employees were in the office at the time and saw his actions, including Service Manager DAVE MALLOY. After I paid for the service, I spoke with DAVE in regards to the service issues and he apologized for him and stated he would issue him a write up; which I don't know how TRUE that is... But also offered to give me a discount on parts the next time I come to get my car serviced there. Why would I want to come back to a shop like that... They are lucky I gave them my $40.. I would not recommend ANYONE to receive service from this dealership and if I could talk with the OWNER I would highly recommend this GARY WAWAK to be FIRED. But from the looks of other reviews, many others have had the same ISSUE with this same dealership TEAM! More

Joe Cotton Ford, Our New Ford Dealer ????? Purchased a new 2014 Focus SE Hatchback yesterday November 13, 2014 from this amazing dealership. Our sales representative Greg, was extremely ????? Purchased a new 2014 Focus SE Hatchback yesterday November 13, 2014 from this amazing dealership. Our sales representative Greg, was extremely knowledgeable about Ford Manufacturing, Ford Vehicles and Ford Engineering. We felt "Welcomed" by the entire Joe Cotton Team. We had the pleasure of meeting the current Owner and General Manager, Paul Cotton. Mr. Cotton gave us a tour of the dealership and provided us with fun details about the history of the dealership! Tracy Conn, Vice President of Joe Cotton Ford, introduced himself to us, then sat and talked with us! Greg, our sales representative, provided us with the Ultimate, Comfortable buying experience of our new car. The Finance Manager Mike, another wonderful member of the Joe Cotton staff is friendly, knowledgeable and provides the customer with the Best options available for financing your vehicle. Greg took us on another tour of the dealership, introducing us to entire staff present at Joe Cotton Ford. We have Never Received such personalized attention/treatment which made our buying experience seamless! Joe Cotton is now our Ford Dealership of Choice! We look forward to continuing to grow our Ford Fleet with your OUTSTANDING staff! Lisa & Colin More