Hawk Ford of Carol Stream

"Mr. Don't Bring Your Car Back Here" This review is for the SERVICE DEPARTMENT at Joe Cotton Ford - particularly referring to [Service Advisor: 57 GARY WAWAK] To make a long story sh This review is for the SERVICE DEPARTMENT at Joe Cotton Ford - particularly referring to [Service Advisor: 57 GARY WAWAK] To make a long story short, I went to have my car serviced due to a leak in my thermostat housing, which I had previously replaced 7 months prior (BRAND NEW) and informed them of coolant leaking due to it not being sealed tight. So we agreed to have my car checked out to see what the problem may be, for $40 (if I plan to refuse services). I received a call back from GARY WAWAK 2 hours later informing me that he has quoted me for a repair of approximately $450 to replace my [Thermostat Housing, O-Ring, and Thermostat] which the parts would not be in until another 3 days. KEEP READING! ISSUE#1: He gave me a quote over the phone without even taking the part off and thoroughly expecting it, because once I refused and told him the part was BRAND NEW (once again), he then stated - "OK, let me have them take it apart and see exactly what the problem could be". First off, you do not quote a person WITHOUT knowing exactly whats wrong, and not only did he lie and say it was cracked so that I would fall for his sales tactic, he switched his story up once I drove back to the dealership and surprised him to check out this cracked part he was talking about. ISSUE#2: So once I made it back to the dealership, he had the mechanic pull the part off and bring it to me to NOW state that one of the screws are stuck in the upper and lower part of the housing and that their machines are not strong enough to torch it out. REALLY?.. This was NOW his reason for wanting me to purchase a new THERMOSTAT HOUSING; but no longer worrying about the thermostat and O-Ring. THIS IS WHERE CUSTOMER SERVICE goes from QUESTIONABLE to PURE IGNORANT... So, I informed GARY WAWAK that I would not want to proceed with services and to put my old parts back on my vehicle; due to the lack of TRUST already given. I then left out to go sit in my other car, and after 15 minutes decided to give him a call to get clarification on what I would need to pay. ISSUE#3: Remember, before I left the dealership he agreed to have my car checked out for $40 (if I refused to accept the services). So once I gave him a call back, he tried stating to me that he would have to charge me more because the took the part off to see what the issue was.. NOW IM NOT A MECHANIC, BUT IM NOT DUMB and KNOW THAT YOU COULD NOT ASSUME A REPAIR is approximately $450 without checking the parts and taking them off. He stated that I would have to pay for them taking the part off, and I told him that is what you told me you would do for $40 which YOU WROTE on your sales sheet, and I signed agreeing to that amount. Once I informed him I would not be paying whatever cost he is trying to add, he then caught an attitude with me saying MANY HORRIBLE CUSTOMER SERVICE statements, but the main one that stood out was - "DON'T BRING YOUR CAR BACK HERE" and then HUNG UP ON ME!... So I waited until my car was done and went back in to pay the $40 I agreed to pay, and my first word to him was "I DON"T APPRECIATE YOU HANGING UP ON ME". He was still being rude and threw my keys on his desk after sliding the service invoice to the edge. A couple other employees were in the office at the time and saw his actions, including Service Manager DAVE MALLOY. After I paid for the service, I spoke with DAVE in regards to the service issues and he apologized for him and stated he would issue him a write up; which I don't know how TRUE that is... But also offered to give me a discount on parts the next time I come to get my car serviced there. Why would I want to come back to a shop like that... They are lucky I gave them my $40.. I would not recommend ANYONE to receive service from this dealership and if I could talk with the OWNER I would highly recommend this GARY WAWAK to be FIRED. But from the looks of other reviews, many others have had the same ISSUE with this same dealership TEAM! More

Joe Cotton Ford, Our New Ford Dealer ????? Purchased a new 2014 Focus SE Hatchback yesterday November 13, 2014 from this amazing dealership. Our sales representative Greg, was extremely ????? Purchased a new 2014 Focus SE Hatchback yesterday November 13, 2014 from this amazing dealership. Our sales representative Greg, was extremely knowledgeable about Ford Manufacturing, Ford Vehicles and Ford Engineering. We felt "Welcomed" by the entire Joe Cotton Team. We had the pleasure of meeting the current Owner and General Manager, Paul Cotton. Mr. Cotton gave us a tour of the dealership and provided us with fun details about the history of the dealership! Tracy Conn, Vice President of Joe Cotton Ford, introduced himself to us, then sat and talked with us! Greg, our sales representative, provided us with the Ultimate, Comfortable buying experience of our new car. The Finance Manager Mike, another wonderful member of the Joe Cotton staff is friendly, knowledgeable and provides the customer with the Best options available for financing your vehicle. Greg took us on another tour of the dealership, introducing us to entire staff present at Joe Cotton Ford. We have Never Received such personalized attention/treatment which made our buying experience seamless! Joe Cotton is now our Ford Dealership of Choice! We look forward to continuing to grow our Ford Fleet with your OUTSTANDING staff! Lisa & Colin More

Great experience Had a great experience recently at Joe Cotton Ford; while brining my car in for routine service I bought a new C-MAX Hybrid. The service department co Had a great experience recently at Joe Cotton Ford; while brining my car in for routine service I bought a new C-MAX Hybrid. The service department contacted me shortly after I dropped off my car to advise me on the work to be performed along with an exact quote so there were no surprises when the work was completed. As always they were spot on with their assessment of not only the service needed but also the time it would take. The sales staff was just fantastic as they were friendly, courteous and very knowledgeable. They answered every question I had. Since I have never owned a hybrid I had plenty of questions and they were definitely up to the challenge. This is my second purchase from Joe Cotton Ford and I would highly recommend them if you're in the market for either a new or used car. More

SO EXCITED FOR ABOUT MY NEW CAR. Thanks Joe Cotton Ford I just recently bought a 2013 Ford Fusion! I had such a great experience there. Dan helped me find a car that was perfect for what I wanted. I was uns I just recently bought a 2013 Ford Fusion! I had such a great experience there. Dan helped me find a car that was perfect for what I wanted. I was unsure of what car I wanted but Dan helped to steer into the right direction. I love my new car. I got a great deal on it and will always recommend people to go to Joe Cotton Ford if they are looking for an upgrade on their current car. More

Super Friendly and Great Prices I went in to purchase a car from Joe Cotton Ford, my family has other vehicles from them and we also do service with them. The car is always ready on I went in to purchase a car from Joe Cotton Ford, my family has other vehicles from them and we also do service with them. The car is always ready on time and nice and clean for us to pick up, they even have a service that will take you home and pick you up. I choose to see Roman Krawec, as I have heard great things about him and he helped me purchase a used car. Our other cars are from Joe Cotton Ford and I knew coming back would be a good decision. Roman helped me look through many different models until I found the right one for me and never once did I feel pressured. Overall it was another great experience with Joe Cotton Ford and I highly recommend them! More

When I took my car. Frank told me $1400.00 To be fixed. When I took my car. Frank told me $1400.00 To be fixed. Two week later He told me a Little more.Then I ask how much $200.00 or $500.00. The It went When I took my car. Frank told me $1400.00 To be fixed. Two week later He told me a Little more.Then I ask how much $200.00 or $500.00. The It went to $1000.00 over. The Broken Exhaust Stud and Sensor. They broke the stud. And told me now has to be replace. BUT : I told them To call me if price goes up .... Got one phone call And I have been calling them there after. So I got rip OFF $1000.00 I thank. And Now I got more work to do Where Do I go For this work ? I know if Joe Cotton Was there This Would never Happen..... But Will I take my car back ? NO !!!!! More

Made an appointment for a recall, and car was ready and washed on time. I decided to give them a shot on some service's I needed on the same vehicle and low and behold they were lower priced than Goodyear washed on time. I decided to give them a shot on some service's I needed on the same vehicle and low and behold they were lower priced than Goodyear where I was taking my car plus I got all new Ford parts. I feel that Joe Cotton Ford is my new home for all my service needs. Friendless is what keeps me coming back. More

Can't put a bumper on straight, can't paint a straight pinstripe, can't get the steering wheel to center after a wheel alignment, scratched paint on fender after service, service appointments can require pinstripe, can't get the steering wheel to center after a wheel alignment, scratched paint on fender after service, service appointments can require extra day in the garage because nobody prepared what they said they would,and more.. More

don't you like the used car dealer that sells you a car that has it windshield window not seal well so only when you get on the express way do you realize that it is making noise etc. and then you call and that has it windshield window not seal well so only when you get on the express way do you realize that it is making noise etc. and then you call and the only words they have to say is "listen you purchased "as is" and it is your responsibility" what an experience. they should be ashamed of themselves, best price but no quality, accountability or fairness. More

Joe was helpful and a pleasure to work with. He gave us a good quote. There was no sales pressure. And the rest of his staff were polite and courteous. Will recommend to my friends. good quote. There was no sales pressure. And the rest of his staff were polite and courteous. Will recommend to my friends. More