Hawk Ford of Carol Stream

Great experience Sales team and Finance manager were great to work with! The whole process was seamless and efficient! I would recommend Joe Cotton Ford to all my fami Sales team and Finance manager were great to work with! The whole process was seamless and efficient! I would recommend Joe Cotton Ford to all my family and friends. More

Excellent One of the reasons I purchased my latest car from cotton ford was because of the past satisfactory service. The waiting room goodies were greatly app One of the reasons I purchased my latest car from cotton ford was because of the past satisfactory service. The waiting room goodies were greatly appreciated. More

Dead Battery Bought a new battery in 2016 for my Crown Victoria . Just 3 months after the "Free Replacement" ends it dies completely , will not hold a charge, noth Bought a new battery in 2016 for my Crown Victoria . Just 3 months after the "Free Replacement" ends it dies completely , will not hold a charge, nothing . The paperwork says "free Tow " on dealer installed batteries , wrong ... all they would give me is some jump starting service.... Anyway it was a stormy evening and had to wait over 21/2 hours for a tow to the dealer ,just to find them CLOSED !, no place to leave the car so they could have it in the Morning , Nothing ... Had to have it towed back home at my expense . I had to take the day off to bring it to them after changing batteries with my other Crown Victoria .Brought it in , was not there long , after they tested the battery and found it defective. You think after buying a battery you would get more than 3 years out of it .It cost me $24.00 for a " New" Prorated one , Let's hope I get more than 3 years out of this one . More

Great Service I went in for an oil change since my focus was well past due for one and it was changed in under an hour! Every time I have taken my car in to get se I went in for an oil change since my focus was well past due for one and it was changed in under an hour! Every time I have taken my car in to get service done, I am always greeted in a super friendly way. I even mentioned that there was break dust on my car's rims and although I didn't ask or expect them to clean it, they did! Ford always goes above and beyond with their customer service. More

Ordered a new 2019 Ford Mustang GT Premium Just wanted to thank everyone @ Joe Cotton ford for all the work they did to get me my new Mustang. Everyone was such a great help and the transaction Just wanted to thank everyone @ Joe Cotton ford for all the work they did to get me my new Mustang. Everyone was such a great help and the transaction was seemless More

Friendly & Attentive I have a bad back and was looking for a car I could easily slip in and out of. The salesman brought the cars to me so I could try them out. Once I f I have a bad back and was looking for a car I could easily slip in and out of. The salesman brought the cars to me so I could try them out. Once I found the right car, the sale itself was quite smooth. I never felt like i was being strong-armed, although a little sales pressure was applied which is to be expected. After all - they do need to sell cars. But I knew what I wanted to pay for the car and stuck to my guns and got it for my price - a fair price for both me and them. This was the second car I bought from Joe Cotton Ford. I bought my very first car from them 40 years ago and was very pleased with the experience back then as well. More

Fantastc Got a great deal.....process was wonderful from start to finish!!! Highly recommend Joe Cotton Ford!!! Thwre was no pressure.. Looked at cars at 6 Got a great deal.....process was wonderful from start to finish!!! Highly recommend Joe Cotton Ford!!! Thwre was no pressure.. Looked at cars at 6 dealerships....and this experience was far and away the best! More

5 stars Joe cotton ford is the best car dealer I have ever done business with Fair price no haggling very experienced professional team. I would recommen Joe cotton ford is the best car dealer I have ever done business with Fair price no haggling very experienced professional team. I would recommend this dealer to everyone I know More

An experience with a new Auto Dealer A very friendly welcoming dealership. They go out of way to help/support customer. They provide very reliable, factual data. They respond all e-mails, A very friendly welcoming dealership. They go out of way to help/support customer. They provide very reliable, factual data. They respond all e-mails, phone massages quickly and effectively. Especially my sales person Mr. Michael Krawec and his manager Mike Diehl and general manager Tracy Conn did everything possible for me to have a great car buying experience. Even though the Joe Cotton Ford an hour and half away from my home I am planning to get my services there. More

Top notch dealerhip This is a top notch dealership in terms of both service and the sales experience. The owners (the Conns) and their people treat you like family, witho This is a top notch dealership in terms of both service and the sales experience. The owners (the Conns) and their people treat you like family, without high pressure. More