Hawk Ford of Carol Stream

2016 Ford Explorer Ryan and the Joe Cotton Ford staff made my car buying experience efficient and satisfying. I recommend Joe Cotton Ford for any new and used car purch Ryan and the Joe Cotton Ford staff made my car buying experience efficient and satisfying. I recommend Joe Cotton Ford for any new and used car purchases. More

Easiest experience I have had Bought a new car the other day and it was a very quick and easy experience working with friendly people throughout. I would come back. Bought a new car the other day and it was a very quick and easy experience working with friendly people throughout. I would come back. More

Buying a car! Ryan was exceptional. He has been patient and walked me through all the little learning I have had to go through on a new car. I would recommend Ryan Ryan was exceptional. He has been patient and walked me through all the little learning I have had to go through on a new car. I would recommend Ryan O'Reilly for any sale! All the people at Joe Cotton Ford were great and helped us make a great decision. More

good car buying experience Just purchased a car from Ryan at Joe cotton Ford .They good to work with and did a good job of getting a car the color I wanted that they didn't have Just purchased a car from Ryan at Joe cotton Ford .They good to work with and did a good job of getting a car the color I wanted that they didn't have in stock from anther dealer in a very timely matter. Good car buying experience More

Needed Newer Used Car Went to Joe Cotton Ford on 01-07-17, was immediately greeted by Ryan O'Reilly, this was one of those really cold days......I told him that I wanted to Went to Joe Cotton Ford on 01-07-17, was immediately greeted by Ryan O'Reilly, this was one of those really cold days......I told him that I wanted to look at a 2015 Ford Focus SE Hatchback which the dealership listed on line. He immediately brought the car up, and we took a ride in it. I liked the way it looked, rode and the features it had installed on it. He explained the features and the remainder of the factory warranty. We then talked price and I was treated fairly and politely, and we reached an agreeable price for us both. I took delivery the same day, and have been happy with the car in appearance and performance. Ryan is an asset to Joe Cotton, young, polite and very good personality (which a car salesman needs). I am waiting to receive my owners manual, and a clear plastic trim piece which fits on the passenger front door mirror. I have bought from this dealership before and have never been pressured into making any decisions which I did not want. I highly recommend Joe Cotton Ford and of course RYAN O'REILLY for a great job in presenting the car and "the deal" Ed Innis More

Not thorough mechanics, used car manager was rude Bought a used car, the car had transmission issues, we later found out that it had double the transmission fluid in it. The OBDII port gave us two tra Bought a used car, the car had transmission issues, we later found out that it had double the transmission fluid in it. The OBDII port gave us two transmission error codes as a result of the excess transmission fluid. They said they changed all the fluids, it's not typical to change the transmission fluid, but the oil was at 30% life remaining and they didn't even change that. They didn't even detail the car for us once we were buying it. We paid cash and it took VERY VERY long to complete the transaction. Half the time we were waiting at the sales man desk. When confronting Joe Cotton Ford about the transmission issues, the used car sales manager was very rude and did nothing to try to make us happy customers. Told us to go to a chevy dealership. After buying the car, we were told two days later to come back because they did something wrong with the car's title. More

Appointments mean nothing Called June 16th and got appointment for June 30th at 7:30a. Arrived on time and was told it would Be $110 for them to look at the car (already knew i Called June 16th and got appointment for June 30th at 7:30a. Arrived on time and was told it would Be $110 for them to look at the car (already knew it was a defective throttle body sensor). Asked how long they would need it and was told "all day". Called to check at 3:00p and was told it wasn't in the garage yet would likely be the next day before they could get to it, then they would have to order parts so may be another day after that. Had read several poor reviews regarding the service department and was hesitant going in. Poor management and lack of reasonable communication, decided to take the car to a different dealer. One star reputation is well earned. More

trucks trucks and more trucks i have never owned a pickup truck before greg at joe cotton was very patient in explaining all of the features when ivisited their store.. this was i have never owned a pickup truck before greg at joe cotton was very patient in explaining all of the features when ivisited their store.. this was also my first time buying over the internet very happy with thexperience More

Best experience at a dealer After going to several dealers we ended up at Joe Cotton. Best dealer by far. Tony in sales was wonderful and Mike in sales worked with our unique sit After going to several dealers we ended up at Joe Cotton. Best dealer by far. Tony in sales was wonderful and Mike in sales worked with our unique situation. More

I buy all my cars at Joe cotton ford Love my Ford Escape great guys in service. Dave Malloy the service manager recognizes me on sight and makes every visit a pleasure. I recommend him to Love my Ford Escape great guys in service. Dave Malloy the service manager recognizes me on sight and makes every visit a pleasure. I recommend him to my friends. More