Hawk Ford of Carol Stream

Service department Made an appointment for oil change within reasonable time frame and taken on time and ready as promised.they have friendly employees and comfortable w Made an appointment for oil change within reasonable time frame and taken on time and ready as promised.they have friendly employees and comfortable waiting area. More

Service Ford Expedition Service was great service was done for 45000 mile scheduled maintenance service was done in the time stated and professionally thank you very much see Service was great service was done for 45000 mile scheduled maintenance service was done in the time stated and professionally thank you very much see you next scheduled maintenance More

Bad customer service I previously posted a positive review, I was disappointed in my last service with Joe Cotton. My vehicle was there to replace airbag recall, dropped i I previously posted a positive review, I was disappointed in my last service with Joe Cotton. My vehicle was there to replace airbag recall, dropped it off Saturday, get a call on Monday afternoon, reg other issues mechanic stated that needed attention, but no one called me later to tell me when my car would be ready, so about 6:45 I go into panic mode need my car to get to work in the morning,start calling service, no answer, call sales and a nice gentleman stated he would walk over there to see what's going on, he comes back and tell me they are closed, I tell him what lousy customer service, no one called me, and that the card I am calling from states the service department is open until 7:30 pm.Transferred to vm of Dave, leave same message as above, receive a couple of calls early Tuesday morning that my car is ready, however, I have missed a day of work on Monday, because of the non-communication,go to pick up car and they still wanted me to pay $25.00 for tire rotation. Thank-you Lou for the courtesy waiver, the only bright spot of this whole episode, as no one apologized or acknowledged this error. I am sure I will be returning for my oil changes, that seems to always go smoothly. More

I was treated like a VIP The service department treated me and my ailing Ford Focus just like royalty. The clutch, transmission control module, and fuel system recall were al The service department treated me and my ailing Ford Focus just like royalty. The clutch, transmission control module, and fuel system recall were all replaced in a timely manner. Every car dealership should be as professional as Joe Cotton Ford. The technician that repaired my car must be an expert. More

STAY FAR AWAY FROM HERE Had my car for 5 days with little communication or rental offer and replaced a strut that didn’t need replacing. Problem still remained as I drove it Had my car for 5 days with little communication or rental offer and replaced a strut that didn’t need replacing. Problem still remained as I drove it off. Took it to another Ford and they diagnosed it correctly and fixed the problem in two hours. I also had Visited their sales in April inquiring about a new Explorer and to this day have not heard back from them. Terrible service and incompetent mechanics. Take your vehicle in at your own risk. More

Fantastic dealership. I highly recommend Joe Cotton Ford. This very accommodating dealership with an absolutely laid back sales staff & a no pressure sales approach made t I highly recommend Joe Cotton Ford. This very accommodating dealership with an absolutely laid back sales staff & a no pressure sales approach made this experience an absolute pleasure when purchasing my new F150 truck. I will be utilizing their service department for all scheduled maintenance in the future & can't wait to start customizing my truck through the parts department. Truly a pleasant car buying experience. Customer Care: Joanna Sales :Rick Financing : Steve Manager: Tracy More