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Hawk Ford of Carol Stream
Carol Stream, IL
354 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 354 reviews
December 06, 2021
My sales associate Rich was great to work with. He explained all of the options, was informative and not "pushy". In general it was a very good experience. I did decide to make some changes on my warr explained all of the options, was informative and not "pushy". In general it was a very good experience. I did decide to make some changes on my warranty a few days later, and the business team was helpful and guided me with some options and a path forward. Overall 4/5 More
by stkaufman
Employees Worked With
Rich, Dan
December 06, 2021
I worked with Rich to upgrade my Edge. He was very knowledgeable with all of the features and options. Very easy process. Rich made the experience quick and easy. I will tell all of my family and frie knowledgeable with all of the features and options. Very easy process. Rich made the experience quick and easy. I will tell all of my family and friends to buy from him. More
by Rich B
Employees Worked With
Rich B, Chris S
November 23, 2021
This should be a 5 star review but the wait time is what This should be a 5 star review but the wait time is what brings it down to a fair rating. I called ahead and made an appointment. I arrived 5 minut This should be a 5 star review but the wait time is what brings it down to a fair rating. I called ahead and made an appointment. I arrived 5 minutes late which is on me but I don't think 5 minutes should have erased my appointment time. Nothing was said about me being 5 minutes late as I had to wait about 7 to 8 minutes before a service advisor had time to talk to me. I went to their lounge to wait and I waited nearly 2 hours! An oil change took 2 hours! I realize they were busy but 2 hours? I have taken my autos to Joe Cotton Ford for years and this seems to be the norm. I naively thought by making an appointment I would get in and out of there quickly. I guess I was mistaken. More
by Plow_Guy
Employees Worked With
Pam Conn
November 18, 2021
Needed my battery checked and made an appointment at Joe Cotton. I dropped the car off with no problem. They not only checked the battery, they ran a multi-hour drain and recharge to test it more thorough Cotton. I dropped the car off with no problem. They not only checked the battery, they ran a multi-hour drain and recharge to test it more thoroughly. They then did a complementary charging system test. All of this at no charge. I was very appreciative. More
by bernardbartelli
Employees Worked With
Adam and Zac
November 18, 2021
Brought my car in for a oil change and overall look over. It took a little time and I was getting concerned they were going to tell me all sorts of things that needed to be done/repaired. To my surprise I It took a little time and I was getting concerned they were going to tell me all sorts of things that needed to be done/repaired. To my surprise I was told it was in great condition and needed no further work. They even washed my car. Thanks Joe Cotton. You've earned my total trust!!! More
by Debz
Employees Worked With
Sam Hernandez
November 09, 2021
Purchased a Ford F-150 Super crew. Fair and easy process. Worked with Scott Hill, very easy going individual, and patient in-spite of chilly temperatures outside. We came to an agreement and wrapp process. Worked with Scott Hill, very easy going individual, and patient in-spite of chilly temperatures outside. We came to an agreement and wrapped things up efficiently. We left feeling like we got a good deal and enjoyed the entire process (when was the last time anyone said that at an auto dealer?). While inventory is still low around the country, the Joe Cotton dealership still had enough options for us to weigh out a decision and make the purchase we wanted. Good place to do business. Thank you. More
by Bashar
Employees Worked With
Scott Hill and Mike the GM, Pam Conn
October 17, 2021
My experience at Joe Cotton was primarily with Rich and Bob. They were both fantastic! They were both very kind and took the time to listen to exactly what I was looking for in a new vehicle. Afterwards, t Bob. They were both fantastic! They were both very kind and took the time to listen to exactly what I was looking for in a new vehicle. Afterwards, they quickly found me one that was perfect and made the whole process extremely smooth! More
by Klaudia G
Employees Worked With
Dan
