Hawk Ford of Carol Stream

Really helpful! Helped us make a deal near our budget. Made us feel very comfortable while buying! Helped us make a deal near our budget. Made us feel very comfortable while buying! More

Friendly, courteous, and the whole team made the process easy. Xavier was patient and brought no pressure to the process. easy. Xavier was patient and brought no pressure to the process. More

Sharon was very helpful and friendly! We got a good deal on our 2020 Transit. We got a good deal on our 2020 Transit. More

Sharon, and the whole team at hawk ford carol stream, made my car buying experience easy and stress free. I would recommend sharon and hawk ford carol stream to anyone made my car buying experience easy and stress free. I would recommend sharon and hawk ford carol stream to anyone More

Sharon was amazing to work with. Made the transaction smooth and comfortable. Highly recommend this place. Made the transaction smooth and comfortable. Highly recommend this place. More

We had a good experience with Sharon and she answered all our questions. Overall smoorh experience. our questions. Overall smoorh experience. More

Sharon was great to work with. She was knowledgeable about the truck we wanted and very helpful. She was knowledgeable about the truck we wanted and very helpful. More

Sharon, Danny and Chris were amazing. Excellent customer service. Helped me find a car and got me a good deal Excellent customer service. Helped me find a car and got me a good deal More

My car was damaged on the dealer's site and Hawk od Carol Stream Director manager accepted only partial liability and told me to take him to court and asked me to write his name correctly 'Jaime Benck' so th Stream Director manager accepted only partial liability and told me to take him to court and asked me to write his name correctly 'Jaime Benck' so the court subpoena will be send correctly to him. The part costs $495 and Jaime only accepted to pay half the cost. I told him to compare the damage to the video taken previously by the dealer's porter when he picked up my car from my driveway and he said the damage was not clear on this video and he refused to send me the video and said it would cost me more money to hire a lawyer to sue him and get the video. I told him it's not the money rather than a principal, he replied by saying 'That's what everyone else is saying'. I never treated this way before and never experienced such a poor customer service. When they picked up my car on Monday February 19th at 12 noon. I expected my car to be fixed and back on the same day. They kept my car at their place overnight without any advanced notice. I called at 6:30pm to find out the service department was closed and I could not get an update. I missed work the second day and my son took Uber in order to get to school on the next morning. I called them on the next morning to get an update with no avail, they had no clue where my car is and that they will find out and get back to me. Before my wife picked up the car, the service technician said he will give us 2 free packages for the trouble we went through, but after we discovered that the car was damaged at the dealer's place, they never gave us anything. I believe we were mistreated by the dealer's service director due to an implicit discrimination since he viewed my wife's name from her Insurance card and determined her ethnic group. I am planning to escalate this further and open a claim at the Better Business Bureau and seek a lawyer advice. I also contacted Ford customer relations and opened a new claim. More

Sharon was patient all the way through the sale. We came to a good deal all around for a win-win. I also appreciated the follow up. Thanks We came to a good deal all around for a win-win. I also appreciated the follow up. Thanks More