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Hawk Chrysler Dodge Jeep Ram - Service Center

Forest Park, IL

4.6
244 Reviews

244 Reviews of Hawk Chrysler Dodge Jeep Ram - Service Center

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October 31, 2023

Basically, $640 for a new battery. They also rebooted my computer. Should I be happy? Then today I get a text offering a $200 off my next service for filling out a survey. How More

by tzock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Nava
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We apologize for any dissatisfaction regarding the battery replacement cost and computer reboot. We strive to provide transparent and competitive pricing, and we would like to speak with you directly to address your concerns right away. At a time that works best, please contact Jim Kinney, our General Manager, at jimk@hawkcdj.com to discuss the matter further. We appreciate your input and look forward to improving your experience with us.

October 28, 2023

The Hawk Charysler dealer are good very nice to go to for the work on More

by Carltonbly@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Jannotta
Nov 03, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Carlton, Thank you so much for your kind words! We're glad to hear that you had a great experience with our team at Hawk Chrysler. If you ever need any further assistance, feel free to reach out. Have a wonderful day!

October 27, 2023

My vehicle was there for 16 days for replacement of a transfer case and switch. Dropped it off on 10/2 and expressed how i needed a loaner or rental and got nothing. Had to rent a vehicle myself whiich c More

by dejuan_lovett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AnnMarie Sedlack
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Dejuan, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your recent service visit at Hawk CDJ. We understand that the repair process took longer than expected and that you were not offered a loaner or rental vehicle. We understand how frustrating it is to be without a mode of transportation during this time. We would like to hear more about your experience and address your concerns personally. Jim Kinney, our General Manager, would be happy to speak with you. Please reach out to him at jimk@hawkcdj.com at your earliest convenience. We appreciate your loyalty as a repeat customer, and we strive to provide exceptional service at every visit.

October 26, 2023

Fast and knowledgeable service provided. Staff is super friendly and responsive to questions and or concerns. Even the cashier made me smile. You can’t go wrong with this team. I’m very plea More

by rainman1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Jannotta
Nov 03, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We're so happy to hear that you had a positive experience with our team. Providing fast and knowledgeable service is our top priority, and we're glad to know that our staff was friendly and responsive. We appreciate your feedback and look forward to serving you again in the future. Safe travels!

October 26, 2023

Great customer service. Waiting room was nice. It was very clean and coffee was available. More

by mkmama2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
October 05, 2023

Great service! Easy to schedule and get in and out. Mike Jannotta provided excellent service. Great guy and very helpful. More

by nydamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jannotta
Oct 06, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Nydamon! Thank you so much for your kind words and positive review. We're glad to hear that you had a great experience with our service and that Mike Jannotta provided excellent assistance. We appreciate your feedback and look forward to serving you again in the future. Safe travels!

October 05, 2023

Great experience. From easy online scheduling to diagnosing and service. Jorge was attentive to the troubles and understood my availability and budget More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Norm, thank you for the kind words! We're thrilled to hear that you had a great experience with our online scheduling and service. Jorge will be delighted to know that he provided attentive and budget-friendly assistance. We appreciate your feedback!

September 29, 2023

An absolute pleasure to do business with--highly recommend!! Always polite and a total pleasure--so professional! More

by dooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't know his name
Oct 02, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words and recommendation! It was our pleasure to provide you with a professional and pleasant experience. We look forward to serving you again in the future!

September 27, 2023

Very Polite, Fast and Friendly. Great Customer Service! Would Recommend Hawk To Family and Friends More

by melallison2507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Mel, thank you so much for your kind words! We strive to provide excellent customer service, and we're thrilled to hear that you had a positive experience with us. We truly appreciate your recommendation and hope to serve you and your loved ones again in the future. Have a wonderful day!

September 20, 2023

I have been here several times with my wife's Fiat 500x. I receive excellent service every time. Friendly, professional service writers and quick servicing keep me coming back. Enough so I am looking at bri More

by Norman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Diaz Carrera
Sep 21, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Norman! Thank you for your kind words and for choosing our service. We're very happy to hear that our team provided you with a professional and friendly experience. We'd be more than happy to help with your son's Jeep as well. See you soon!

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