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Hawk Chrysler Dodge Jeep Ram - Service Center

Forest Park, IL

4.6
244 Reviews

244 Reviews of Hawk Chrysler Dodge Jeep Ram - Service Center

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December 21, 2023

Ann Marie service was awesome! She helped me prioritize my jeep’s maintenance needs. I felt very comfortable and looking forward to working with her and her team in the near future More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Mary! Thank you so much for your kind words and recommendation. We're thrilled to hear that Ann Marie provided you with excellent service and made you feel comfortable. We appreciate your support and look forward to assisting you with your jeep's maintenance needs in the future.

December 19, 2023

I have been taking my Durango SRT to Hawk CDJR for roughly 3 years now. For the most part the service team has taken care of my Durango. In my most recent visit, I went in for 3 issues; a check engine More

by jgh2k5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AnnMarie Sedlack
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback regarding your recent visit to our service department. We appreciate your loyalty over the past 3 years and your recommendation of our service team. We apologize for any inconvenience you experienced with the vibration issue in your vehicle. We understand that having to make multiple visits can be frustrating and we would like to make it right for you. At your earliest leisure, please contact Jim Kinney, our General Manager, at jimk@hawkcdj.com. Jim will address your unresolved issue directly and ensure that it is properly diagnosed and addressed. Additionally, we apologize for any confusion with the invoice you received. We understand the importance of transparency and clarity when it comes to costs, and we appreciate your feedback on our invoicing process. We value your satisfaction and look forward to providing you with a better experience.

December 18, 2023

When i got there Brandon took care of me. He was pleasant and made sure the part was in stock. I went in the waiting room and about a hour later he told me they started working on it and n More

by vondra1709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Vondra, thank you for your kind words! We're glad to hear that Brandon provided excellent service and made sure you were taken care of. We strive to keep our parts in stock and deliver efficient service. We appreciate your feedback and hope to serve you again in the future. Safe travels!

December 17, 2023

Fast service and good customer service. Knowledge of job on my vehicle was encouraging. Friendly environment. More

by christianekwuazi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Christiane, thank you for your kind words! We're glad to hear that you had a positive experience with our fast service, good customer service, and knowledgeable staff. Our team strives to create a friendly environment for all our customers. We appreciate your feedback!

December 16, 2023

The service experts diagnosed my Jeep's transmission and vibration issues correctly. The work was scheduled for my vacation and when I came back it drove like it was new. More

by John Coath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi John, thank you for sharing your positive experience with us! We're thrilled to hear that our service experts accurately diagnosed and resolved the transmission and vibration issues with your Jeep. It's great to know that it now drives like new. If you have any further questions or concerns, feel free to reach out. Have a lovely day!

December 16, 2023

I've taken my car to be fixed there since January 23 and every time I get it back it goes out for the samething. Now it created a chain reaction and the new service director Dennis refuse to do anything. Pl More

by danalewis_1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Denis Healy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Dana, Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced with your vehicle issues and the lack of response from our service department. This is not the level of service we strive to provide, and we understand your frustration. To address your concerns and provide you with a resolution, we kindly request that you contact Jim Kinney, our General Manager, directly at jimk@hawkcdj.com at your earliest leisure. Jim will personally ensure that your issue is resolved promptly and that your concerns are addressed. We appreciate your patience and are committed to improving your experience.

December 16, 2023

The service department of HAWK Jeep is outstanding. Employees such as Brandon make this dealership feel well-cared for and listened to, More

by Bill/Jeep Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Bill! Thank you for your kind words about our service department and Brandon. We strive to provide exceptional customer care and appreciate your feedback. If there's anything else we can assist you with, please let us know. Happy driving!

December 15, 2023

Thank you a million to Brandon, and the technician that worked on my car Ricardo! My wrangler was in for multiple lights on the dash and thanks to them my baby is back driving on the road! More

by m&m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words and for taking the time to leave us a review. We're glad to hear that Brandon and Ricardo were able to get your wrangler back on the road. If you ever need any further assistance, please don't hesitate to reach out. Have a wonderful day!

December 14, 2023

It’s a great dealership, with even great customer service! It’s super amazing here. More

by Junior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Jannotta
Dec 15, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Junior! Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you had a great time at our dealership and that our customer service met your expectations. We appreciate your support and hope to see you again soon!

December 14, 2023

Fast and efficient service. Even though I was one of the first cars in the line, my service was completed within an appropriate time. More

by Joann Clausell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Dec 15, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Joann, thank you for your kind words! We strive to provide fast and efficient service to all our customers. We appreciate your support and hope to see you again soon.

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