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Hawk Chrysler Dodge Jeep Ram - Service Center

Forest Park, IL

4.7
242 Reviews

242 Reviews of Hawk Chrysler Dodge Jeep Ram - Service Center

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December 18, 2023

When i got there Brandon took care of me. He was pleasant and made sure the part was in stock. I went in the waiting room and about a hour later he told me they started working on it and n More

by vondra1709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Vondra, thank you for your kind words! We're glad to hear that Brandon provided excellent service and made sure you were taken care of. We strive to keep our parts in stock and deliver efficient service. We appreciate your feedback and hope to serve you again in the future. Safe travels!

December 17, 2023

Fast service and good customer service. Knowledge of job on my vehicle was encouraging. Friendly environment. More

by christianekwuazi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Christiane, thank you for your kind words! We're glad to hear that you had a positive experience with our fast service, good customer service, and knowledgeable staff. Our team strives to create a friendly environment for all our customers. We appreciate your feedback!

December 16, 2023

The service experts diagnosed my Jeep's transmission and vibration issues correctly. The work was scheduled for my vacation and when I came back it drove like it was new. More

by John Coath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi John, thank you for sharing your positive experience with us! We're thrilled to hear that our service experts accurately diagnosed and resolved the transmission and vibration issues with your Jeep. It's great to know that it now drives like new. If you have any further questions or concerns, feel free to reach out. Have a lovely day!

December 16, 2023

I've taken my car to be fixed there since January 23 and every time I get it back it goes out for the samething. Now it created a chain reaction and the new service director Dennis refuse to do anything. Pl More

by danalewis_1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Denis Healy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Dana, Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced with your vehicle issues and the lack of response from our service department. This is not the level of service we strive to provide, and we understand your frustration. To address your concerns and provide you with a resolution, we kindly request that you contact Jim Kinney, our General Manager, directly at jimk@hawkcdj.com at your earliest leisure. Jim will personally ensure that your issue is resolved promptly and that your concerns are addressed. We appreciate your patience and are committed to improving your experience.

December 16, 2023

The service department of HAWK Jeep is outstanding. Employees such as Brandon make this dealership feel well-cared for and listened to, More

by Bill/Jeep Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Bill! Thank you for your kind words about our service department and Brandon. We strive to provide exceptional customer care and appreciate your feedback. If there's anything else we can assist you with, please let us know. Happy driving!

December 15, 2023

Thank you a million to Brandon, and the technician that worked on my car Ricardo! My wrangler was in for multiple lights on the dash and thanks to them my baby is back driving on the road! More

by m&m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo
Dec 20, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words and for taking the time to leave us a review. We're glad to hear that Brandon and Ricardo were able to get your wrangler back on the road. If you ever need any further assistance, please don't hesitate to reach out. Have a wonderful day!

December 14, 2023

It’s a great dealership, with even great customer service! It’s super amazing here. More

by Junior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Jannotta
Dec 15, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Junior! Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you had a great time at our dealership and that our customer service met your expectations. We appreciate your support and hope to see you again soon!

December 14, 2023

Fast and efficient service. Even though I was one of the first cars in the line, my service was completed within an appropriate time. More

by Joann Clausell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Dec 15, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Joann, thank you for your kind words! We strive to provide fast and efficient service to all our customers. We appreciate your support and hope to see you again soon.

December 01, 2023

Brandon was very helpful and great to work with in getting my 2014 Jeep repaired. More

by jas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Jas! Thank you so much for your kind words and positive feedback about Brandon. We're thrilled to hear that he provided excellent service in getting your 2014 Jeep repaired. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels!

November 29, 2023

I brought my car in for warrantee work a few months ago That was the first time here, service provided by Brandon was excellent. Recent visit outstanding also. I will continue to bring my 2016Chrysler 200 More

by dealerrater.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your kind words about our service department! We're thrilled to hear that Brandon provided excellent service during your first visit and that your recent visit was outstanding as well. We truly appreciate your loyalty and look forward to serving you and your Chrysler 200 in the future.

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