Hawk Chrysler Dodge Jeep Ram - Service Center

I dropped my van off for a confirmed morning service appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more tha appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more than 30 minutes one day, and was assured the service manager would call back, but he never did. Jorge, Jerome, and Jim Kinney are all completely non-responsive to calls, messages, voicemail, and email. I became concerned something had happened to the van, so I decided to pick it up and take it elsewhere. When I arrived, Jim Kinney the Gen'l Manager, Jerome the Service Manager, and two other men were sitting in the service department looking at someone's kitchen remodel pictures online. There were zero customers, no one was on the phone, and no work was taking place. Jerome recognized my name, quickly scurried out of the office to the garage work area, and had someone hastily take care of the recall, which was a software update. Jim K offered a lackluster explanation about having staff issues and being aware that their service needs improvement. This is not a staff issue. This is a management issue. When two managers do not return calls and instead choose to slack off and ogle images on internet, they are setting a low level of expectation for their staff. More

Great customer service, very well trained aur to mechanics and technicians . There’s always a follow up call from the service department to make sure that everything was smooth . mechanics and technicians . There’s always a follow up call from the service department to make sure that everything was smooth . More

It was a good experience again with this dealership. I got service done to my Jeep wrangler. I got service done to my Jeep wrangler. More

One this day, the person that checked me in was professional & informative and before I can finish my coffee, my vehicle was ready. Thank you professional & informative and before I can finish my coffee, my vehicle was ready. Thank you More

They were very nice and helpful. They adjust the issue with my car and they didn’t take too long to fix. They adjust the issue with my car and they didn’t take too long to fix. More

I called ahead to see if they had the part my usual dealer didn't have available. They said they did, but the parts guy was wrong and when I showed up for my appointment, they discovered they did not h dealer didn't have available. They said they did, but the parts guy was wrong and when I showed up for my appointment, they discovered they did not have the right part. They did let me know right away, ordered the right part from another source and had me come back the next morning first thing so I would not have to wait for hours. Part was replaced in less than an hour and no problems after several hundred miles of driving. More

Greatest service I have ever experienced from a car dealership when it comes to repairs dealership when it comes to repairs More

The staf is always friendly and helpful. I'm always in and out without dealing with delays. I'm always in and out without dealing with delays. More

Brandon was very helpful, patient and communicated well throughout the process. I will look for him on future visits. throughout the process. I will look for him on future visits. More

I needed a taillight bulb replaced quickly. The service was completed allowing for me to continue with my busy daily schedule. Thank you for your prompt response. The service was completed allowing for me to continue with my busy daily schedule. Thank you for your prompt response. More