Hawk Chrysler Dodge Jeep Ram - Service Center

It was a good experience again with this dealership. I got service done to my Jeep wrangler. I got service done to my Jeep wrangler. More

One this day, the person that checked me in was professional & informative and before I can finish my coffee, my vehicle was ready. Thank you professional & informative and before I can finish my coffee, my vehicle was ready. Thank you More

They were very nice and helpful. They adjust the issue with my car and they didn’t take too long to fix. They adjust the issue with my car and they didn’t take too long to fix. More

I called ahead to see if they had the part my usual dealer didn't have available. They said they did, but the parts guy was wrong and when I showed up for my appointment, they discovered they did not h dealer didn't have available. They said they did, but the parts guy was wrong and when I showed up for my appointment, they discovered they did not have the right part. They did let me know right away, ordered the right part from another source and had me come back the next morning first thing so I would not have to wait for hours. Part was replaced in less than an hour and no problems after several hundred miles of driving. More

Greatest service I have ever experienced from a car dealership when it comes to repairs dealership when it comes to repairs More

The staf is always friendly and helpful. I'm always in and out without dealing with delays. I'm always in and out without dealing with delays. More

Brandon was very helpful, patient and communicated well throughout the process. I will look for him on future visits. throughout the process. I will look for him on future visits. More

I needed a taillight bulb replaced quickly. The service was completed allowing for me to continue with my busy daily schedule. Thank you for your prompt response. The service was completed allowing for me to continue with my busy daily schedule. Thank you for your prompt response. More

Ann Marie service was awesome! She helped me prioritize my jeep’s maintenance needs. I felt very comfortable and looking forward to working with her and her team in the near future She helped me prioritize my jeep’s maintenance needs. I felt very comfortable and looking forward to working with her and her team in the near future! Highly recommend. More

I have been taking my Durango SRT to Hawk CDJR for roughly 3 years now. For the most part the service team has taken care of my Durango. In my most recent visit, I went in for 3 issues; a check engine roughly 3 years now. For the most part the service team has taken care of my Durango. In my most recent visit, I went in for 3 issues; a check engine light, a broke Evap line, and a vibration under heavy acceleration. The check engine light, and the Evap line when addressed, but the vibration was not addressed or mentioned. At some point, i have to go back to the dealership for a diagnostic on that. Its hard to be without a vehicle while it is in for service, so i consider this a miss when i have to make multiple visits for a unresolved issue. Lastly, the invoice i receive was a little move vague than i would like to see. To diagnos the my Evap leak, a smoke machine was needed. When the dust settled, the invoice was ~$1,500, but the invoice mentioned diagnos + Install for ~$1100 and parts was $100. I would like to have seen a more clearly itemized invoice: Smoke test Diag= X Install of evap line= X service hours = x cost Install of esim = X service hours = x cost My invoice was not itemized like this, which could lead to a misunderstanding of cost. As a customer who is spending their hard earn money, I would like to know how i am spending it with detail at the dealership. Don't get me wrong, i would like to keep as much of my money as possible, but i do understand that you have to pay to play when you own a SRT vehicle. BUT please break down the cost better for me. Overall, i recommend the service team here. I will be back to get an understanding of the last of my issues regarding the vibration under heavy acceleration. They techs will normally provide a video breakdown of the service need as well that is sent via text to the customer. More