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Hawk Chrysler Dodge Jeep Ram - Service Center

Forest Park, IL

4.6
244 Reviews

244 Reviews of Hawk Chrysler Dodge Jeep Ram - Service Center

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March 03, 2024

We started out on Rocky road, but I would like to thank Brandon for putting in the effort and work to ensure I was satisfied. I also want to thank Dennis the service director also for his hard work. More

by Kimmiekat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We're glad to hear that Brandon and Dennis were able to turn things around and provide you with excellent service. We appreciate your feedback and look forward to serving you again in the future!

February 27, 2024

Service department is pretty good. Management not totally honoring coupons. Please read the fine print. More

by franklinanthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry McWilliams
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Franklin, thank you for sharing your feedback with us. We appreciate your kind words about our service department. We apologize for any confusion regarding coupons and will work on better communication in the future. Thank you for choosing Hawk CDJR!

February 22, 2024

I took my car for a sit electronic issue, the dealer did all they could to take care of the issue as soon as possible, it took a little longer than expected due to parts but at the end everything was taken More

by adamr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Adam, thank you for sharing your experience with us. We appreciate your patience as we worked to resolve the electronic issue with your car. We apologize for any delays due to parts, but we're glad to hear that everything was ultimately taken care of to your satisfaction. Thank you for choosing us!

February 21, 2024

Great customer service very satisfied with cost. My problems were fixed in a timely manner More

by dwilliams1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Klimara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Jannotta
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Feb 22, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with our customer service team! We're thrilled to hear that we were able to resolve your issues in a timely manner and that you found our costs satisfactory. We appreciate your feedback and look forward to serving you again in the future!

February 20, 2024

Service was great. Result was great. Mike was awesome. I’m glad I chose Hawk Auto . More

by Demarkg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JASON BELTRAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Jannotta
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Feb 21, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great service with Mike. We appreciate your support and look forward to serving you again in the future!

February 19, 2024

Took My truck in for its first oil change, and they topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was sti More

by mistac123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Kinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Healy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry McWilliams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Klimara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Rangel , Mike Jannotta
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Feb 20, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with us! We are thrilled to hear that you had a great visit for your truck's oil change. We will make sure to pass along your kind words to Cisco. We look forward to serving you again in the future!

February 17, 2024

I really appreciate Hawk's dealership, the service is professional and reliable. If you need transportation they're there to assist you til the end! More

by Michellejjackson4312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Michelle, thank you so much for the kind words about our dealership! We're thrilled to hear that you had a professional and reliable experience with us. Our team is always here to assist you with your transportation needs. We look forward to serving you again in the future!

February 16, 2024

Very poor courtesy maintenance. Dirtied my rugs with black grease shoes. $1900 mess. Very poor courtesy. More

by bdsouza16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Esparaza
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your visit. We understand your frustration regarding the maintenance issues and would appreciate the opportunity to speak with you directly so that we can address your concerns personally. Please contact Jim Kinney, our General Manager, at jimk@hawkcdj.com at your earliest leisure. We are committed to improving your experience with us. Thank you.

February 14, 2024

Hawk is always clean and the waiting area has a full station of snacks and beverages. More

by Tressie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Tressie! Thank you for your kind words about our clean facility and well-stocked waiting area. We strive to create a comfortable and enjoyable experience for our customers. We appreciate your feedback and look forward to serving you again in the future!

February 08, 2024

Great customer service. Brandon Sweeney helped out a lot You guys do a good job. More

by Lavell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Lavell, thank you for your kind words! We're glad to hear that Brandon provided excellent customer service. We strive to do our best and appreciate your support. Let us know if there's anything else we can assist you with.

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