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Hawk Chrysler Dodge Jeep Ram - Service Center

Forest Park, IL

4.6
257 Reviews

257 Reviews of Hawk Chrysler Dodge Jeep Ram - Service Center

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July 10, 2024

Great Dealer Ship , Good and Fast Service I will recommend others to go there Fabulous !! More

by Kiyee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Kiyee, thank you so much for the glowing review! We're thrilled to hear that you had a great experience at our dealership. Recommendations like yours mean the world to us. We look forward to serving you again in the future!

June 25, 2024

The worst service ever for an oil change, they gave me a price and I ended up paying more than what I was told just because they need to put 6 litters of oil tu my suv. They do not know how to price and the More

by CinthiA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We're sorry to hear about your experience, and we apologize for any inconvenience caused. We always aim to provide transparent pricing and a timely service, and we regret hearing that we fell short during your visit. At your earliest leisure, please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com so that we can discuss this further. We appreciate your patience and hope to have the opportunity to turn things around for you.

June 20, 2024

Service department is terrible I was waiting for 5 hours to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick More

by Tiny23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Nava
2.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
2.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
4.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
2.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Mccall
Jun 21, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi, we're sorry to hear about your disappointing experience at our service department. We appreciate your feedback and will address this issue with our team to ensure better service in the future. Thank you for bringing this to our attention.

June 20, 2024

Great place to get your car work on never had a problem friendly people always car repair shop my go to place More

by Stanr2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Mccall
Jun 21, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi, thanks for the great review and 5-stars! We appreciate your time and hope to see you again.

June 18, 2024

My service exceeded my expectations. My auto was serviced efficiently and timely. Steven provided exceptional service and communication. More

by morgan_d1334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Morgan in the Service Dept
Jun 20, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Morgan, thank you for sharing your positive experience with us! We're thrilled to hear that our team, especially Steven, exceeded your expectations and provided exceptional service. We appreciate your feedback and look forward to serving you again in the future.

June 11, 2024

I am treated professionally and courteously every time I visit this dealership. My car is well taken care of and my concerns are dealt with promptly More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Norm, we are delighted to hear about your positive experience at our dealership. Providing professional and courteous service is our top priority, and we are glad to know that your car is well taken care of. Thank you for your kind words and for choosing us for your automotive needs!

May 31, 2024

I experienced a pleasant buying experience at Hawk CDJR and also a pleasant dealer service department experience. More

by Bryan L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Domenic Cappelluti
Jun 03, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Bryan! Thank you so much for sharing your positive experience at Hawk CDJR. We're thrilled to hear that you had a pleasant buying and service department experience. We appreciate your feedback and look forward to serving you again in the future!

May 19, 2024

The service writer Brandon is a great example of good communication skills and helping customers get through the process of car repairs. He demonstrates great customer care and knowledge of the process o More

by Coco_oreo141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Coco, thank you for sharing your positive experience with Brandon! We're thrilled to hear that he provided excellent customer care and communication throughout your car repair process. We'll be sure to pass along your kind words to him. We appreciate your feedback and look forward to serving you again!

May 03, 2024

Courteous, efficient service. Waiting area spartan, but functional and clean. Business-like professional type atmosphere. More

by bklein245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Witek
May 06, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive feedback! We're glad to hear you found our service courteous and efficient. We appreciate your comments about our clean and functional waiting area. We strive to maintain a professional atmosphere for all our customers. Thank you for choosing us!

May 03, 2024

I was happy with my service advisor Steven Morgan for his patience and professionalism. He was able to help me with my car service and was able to get my vehicle out in time for me to be able to work the nex More

by Roberto5393
Recommend Dealer
Yes
Employees Worked With
Steven Morgan
May 06, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Roberto, we are thrilled to hear about your positive experience with Steven! We pride ourselves on providing top-notch service and it's great to know that he was able to assist you efficiently. Thank you for taking the time to share your feedback, we appreciate your business!