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Hawk Chrysler Dodge Jeep Ram - Service Center

Forest Park, IL

4.6
244 Reviews

244 Reviews of Hawk Chrysler Dodge Jeep Ram - Service Center

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September 27, 2020

Excellent and quick service, no appointment needed for oil change/ tire rotation. Q was responsive to my vehicle needs, so I’ll definitely be back!! More

by Rgmansfi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Q, Oscar
Sep 28, 2020 -

Hawk Chrysler Dodge Jeep Ram responded

We're so glad to hear it! Thanks for choosing us and we hope you'll consider working with us again.

September 16, 2020

Great service and fixed one of the major issues. Would definitely come back here instead of any other facility since they were giving me the wrong recommendations. More

by fjuarez42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Rodger
Sep 21, 2020 -

Hawk Chrysler Dodge Jeep Ram responded

We appreciate the recommendation! Thanks for choosing us and we look forward to working with you again.

September 15, 2020

Evelyn was polite, courteous and very knowledgeable regarding my vehicle concerns. She completed my request quickly and professionally. Awesome experience Evelyn And I appreciate you! More

by ignacio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evelyn
Sep 16, 2020 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks so much for the great review. We're so happy to hear you had a positive experience! Drive safe and we look forward to working with you again.

September 14, 2020

The staff is always great. They are friendly and thorough. It seems they can always get me in. Can’t believe an oil change costs $73! That seems way out of line More

by smf11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Rodriguez
Sep 22, 2020 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks for the feedback, We’re glad you’ve continued to have positive experiences although we’re sorry to hear you’re not satisfied with our prices. We only use the best-quality materials in our repairs, which can get more expensive, but also try to keep prices competitive for the area.

September 14, 2020

courteous and competent service reps - who did NOT try to sell additional (unneeded) services; prompt and efficient service to the vehicle; good service package. THANKS More

by bl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
na
Sep 15, 2020 -

Hawk Chrysler Dodge Jeep Ram responded

Thank YOU for the great review! We're happy to hear you had a positive experience and hope you'll consider working with us again.

September 01, 2020

I had warranty work done here for paint bubbling up on the hood of my Grand Cherokee Trailhawk. When I picked it up it took them over an hour to even find my car and then I see that they never put the hoo More

by danrogerkent
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jim Kinney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Vazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Multiple people
Sep 03, 2020 -

Hawk Chrysler Dodge Jeep Ram responded

Dan, We appreciate the feedback and are so sorry you’ve had difficulty reaching someone. We want to make sure this is taken care of ASAP, so if you don’t mind, please reach out directly to our GM at jimk@hawkcdj.com and we will make sure this is taken care of. Thanks.

Sep 04, 2020 -

danrogerkent responded

Emailed Jim and got no response. Bottom line for those reading this. Stay flvery far away from this dealership. Hopefully another dealer will be able to finish the work that they failed to finish and are now avoiding finishing.

August 28, 2020

Service was OUTSTANDING today! I dropped off a tire with a nail. I was called a little over an hour later and said that it was ready. When I cam e back for the installation. It took 5 minutes! I cannot More

by teachkoala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos in Service Tech
Aug 31, 2020 -

Hawk Chrysler Dodge Jeep Ram responded

Thank YOU for the great review! We really appreciate the kind words and hope you'll consider working with us again. Drive safe.

August 22, 2020

Great service. Kept me updated on services from beginning to end of work through text messaging. Which is a great idea. I an Very satisfied More

by misstrice007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Aug 31, 2020 -

Hawk Chrysler Dodge Jeep Ram responded

We're so glad to hear it! Drive safe and feel free to reach out with additional questions.

August 20, 2020

We shifted our service business for our 2 Jeeps from another dealership to Hawk to follow the excellent service we knew we'd get from Roger Mansfield. More

by tkhagopian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Mansfield
Aug 20, 2020 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks for the 5-star review- and for trusting us with your business! We really appreciate it and look forward to working with you again.

August 15, 2020

My experience was excellent. Customer service representatives were very friendly and helpful. The service was completed in the time frame that was given. They even sent video of overall work that More

by Dodge Jay
Recommend Dealer
Yes
Employees Worked With
Taylor Else
Aug 17, 2020 -

Hawk Chrysler Dodge Jeep Ram responded

Jay, Thanks for the feedback. We're happy to hear you were happy with your recent visit! Drive safe and we hope you'll consider working with us again.

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