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Hawk Chrysler Dodge Jeep Ram - Service Center

Forest Park, IL

4.6
257 Reviews

257 Reviews of Hawk Chrysler Dodge Jeep Ram - Service Center

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February 03, 2025

I worked with General Manager Jim Kinney and Javier in the service department. Top notch service and communication throughout. The dealership is 30 minutes from my house with several local places closer. More

by ryanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Kinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you, Ryan! We're thrilled to hear about your positive experience with Jim and Javier. Our team is dedicated to providing top-notch service and it's great to know that it made a difference for you. We appreciate your loyalty and look forward to serving you again!

February 03, 2025

Poor customer service. ..three and a half hours for a oil change...no updates on service...too dependent on texts & emails More

by ttribble65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Nava
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

We're sorry to hear about your experience. Timely service and communication are important to us, and we appreciate your feedback. We aim to provide excellent service and would like to address your concerns. Please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com. Thank you for taking the time to share your thoughts. We hope to regain your trust.

January 17, 2025

U come in for service they get u in a defensive ot no problem professionals More

by Roy orr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Mccall
Jan 21, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Roy, we’re thrilled to hear you had such a positive experience with our team! Providing professional service is our top priority, and your feedback truly motivates us. Thank you for taking the time to share your thoughts!

December 05, 2024

We received fantastic service at Hawk Chrysler! They were courteous and professional. This will be the only dealer service department we will go to in the future! More

by djknudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks for the awesome feedback! We're thrilled to hear you had a great experience with us. Our team takes pride in delivering top-notch service, and it’s wonderful to know you’ll be returning. We look forward to seeing you again soon!

November 15, 2024

They're very professional. Took their time answering any questions I had. Service was fast. More

by Ismaelvelazquez504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Mccall
Nov 18, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you, Ismael! We’re so happy to hear you had a great experience with our team. Providing professional and prompt service is our top priority, and we appreciate your feedback. Looking forward to assisting you again!

October 31, 2024

Hawk takes the time to explain the issue and let you know up front the costs will be. I also like that they can get you a car rental if your car will be kept for more than a day More

by Davidlanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you, David! We're thrilled to hear that you appreciated our transparency and rental service. Our goal is to make your experience as smooth as possible. Your feedback motivates us to keep providing excellent service!

October 25, 2024

I took my jeep for an oil change, they took care of it in less than an hour. They told me it was going to be an hour to an hour and a half wait. And it was done in less than an hour. Definitely taking my jee More

by Bellota1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall the name
Oct 28, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you! We’re thrilled to hear you had such a positive experience with your oil change. Our team strives to exceed expectations, and it’s great to know we hit the mark. We look forward to seeing you and your Jeep again soon!

October 25, 2024

We are satisfied with the work done at this dealership. I didn’t have to wait long for my oil change to be completed More

by Liz Lemons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know who serviced my vehicle.
Oct 28, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Liz, we're so glad to hear you had a great experience with us! Quick service is what we aim for, and it's wonderful to know we met your expectations. Thank you for the fantastic review!

August 12, 2024

Great wonderful service Daniel the front desk employee was very helpful and respectful and very clear on what's going on More

by hermz_gmez1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Klimara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Mccall
Aug 13, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Hermz, thank you so much for your kind words! We're thrilled to hear that you had a great experience with Daniel at the front desk. We strive to provide excellent service, and we're glad to hear that he was able to assist you effectively. We appreciate your feedback!

July 11, 2024

Worst service. Placed on hold for over an hour each time I called, got charged for god knows what since no one will tell me or give me a receipt .im actively lookin More

by adlfintech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Nava
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
1.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Mccall
Jul 12, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi, thank you for sharing your feedback with us. We are sorry to hear about your recent experience and apologize for any inconvenience this may have caused. We strive to provide excellent customer service, and take your feedback seriously. At a time that works best, please contact our GM at jimk@hawkcdj.com to hopefully learn more about your situation.

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